Support & Professional Services
Working with the Digital Fax Experts
Backed by the largest certified RightFax Partner helpdesk and Professional Services team in North America, Advantage Technologies provides outstanding support and services for fax dependent organizations.
Support & Professional Services
Working with the Digital Fax Experts
Backed by the largest certified RightFax Partner helpdesk and Professional Services team in North America, Advantage Technologies provides outstanding support and services for fax dependent organizations.
Comprehensive Support for Businesses
Over 25+ Years of Experience
At Advantage Technologies, we recognize that fax services are both mission-critical and time-sensitive for our customers. When issues arise within your network of software, telephony, and hardware, it can immediately affect productivity and other downstream workflow processes.
By partnering with our U.S.-based Support Team, your organization is guaranteed timely and expert assistance from the moment any issue emerges. Additionally, our new Support Portal offers complete visibility into all support tickets and resolutions and can provide quick escalation points as required.
Certified Engineers
Whether by phone, email, portal, or remote access, our U.S.-based certified senior engineers will address support issues until resolved.
Multi-Year Support Plans Available
24/7/365
The optional 24/7 Support Program is a subscription-based program designed to provide support for critical issues outside the standard Customer Support hours. This support plan protects your investment in RightFax 24/7.
Advantage Professional Services
Upgrades, Consultations, and More
How We Work
Our process begins with an initial consultation to review your current fax system and discuss your needs. We then present tailored, best-in-class options based on our expertise. Our goal is to fully understand your objectives for fax and workflow solutions, which guides our collaborative planning with our sales and professional services teams.
Following this, we assign a Professional Services (PS) manager to ensure effective project management through regular meetings. As we move into execution, we focus on every detail to ensure the system functions as expected. Our commitment to your project’s success drives us to meet and exceed your expectations, ensuring a seamless implementation from start to finish.
Advantage Professional Services
Upgrades, Consultations, and More
Whether you’re considering Cloud, Hybrid, or On-premise solutions, or if you have fax and workflow projects on the horizon, we are your go-to experts for RightFax and Cloud Fax. Our Professional Services team supports organizations throughout the entire process — from planning and implementation to upgrades, new integrations, and other fax or electronic delivery solutions.
How We Work
Our process begins with an initial consultation to review your current fax system and discuss your needs. We then present tailored, best-in-class options based on our expertise. Our goal is to fully understand your objectives for fax and workflow solutions, which guides our collaborative planning with our sales and professional services teams.
Following this, we assign a Professional Services (PS) manager to ensure effective project management through regular touchpoints. As we move into execution, we focus on every detail to ensure the system functions as expected. Our commitment to your project’s success drives us to meet and exceed your expectations, ensuring a seamless implementation from start to finish.
Why Advantage Technologies
Working with the Document Delivery Experts
For organizations looking for a partner that can support an existing system or fax infrastructure, Advantage can help. We have been providing critical support and professional services to organizations that utilize electronic document delivery solutions, such as RightFax, for over 25 years.
Our professional services are tailored to seamlessly upgrade, integrate, or install business-critical hardware, software, and devices such as MFPs, all while ensuring minimal downtime and disruptions.
Our team’s experience is proven through thousands of successful system deployments across various industries, including healthcare, government, insurance, and manufacturing. Plus, our helpdesk and sales team are certified on OpenText RightFax, RightFax Connect, Brooktrout fax boards and FoIP software, Dialogic Media Gateways, Sonus Fax Gateways, and Cloud-based fax solutions.
Limited Time Offer
Only a Few Spots Remaining
Advantage Technologies Support Options
Support Options Built for Your Organization
Standard ASP Support
For organizations that need dependable day-to-day RightFax support from a certified team with direct access to the tools and expertise required to keep systems stable, current, and running efficiently.
What’s included
- U.S.-based Help Desk staffed by certified senior RightFax engineers
- Business hours coverage Monday through Friday, 8:00 AM to 8:00 PM ET
- Annual RightFax Health Check
- Daily “Lights-on Pulse” monitoring fax
- Ticket escalation for complex issues
- Access to the RightFax Resource Center
- OpenText escalation support for exceptional cases as an Authorized Support Provide
24/7 Support
For organizations where fax downtime cannot wait until the next business day.
What’s included
- Critical issue support outside standard business hours
- Subscription-based coverage designed to protect your RightFax investment around the clock
- An added layer of protection for organizations with time-sensitive or high-volume fax workflows
Advantage Support Overlay
Already have a RightFax support provider? The Advantage Support Overlay adds another layer of coverage with flexible, responsive RightFax assistance when and where you need it.
What’s included
- U.S.-based Help Desk access
- Certified senior engineers
- Troubleshooting assistance
- Ticket escalation for complex technical issues
- RightFax Health Check
- Daily “Lights-on Pulse” monitoring fax
- Access to the RightFax Resource Center
- 24/7/365 support plans available
Contact Advantage Technologies
Get In Touch
Let us know if there is anything that we can do for you, either directly by phone or using our contact form below.
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866.730.1700
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