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Support & Professional Services

Working with the Digital Fax Experts

Backed by the largest certified RightFax Partner helpdesk and Professional Services team in North America, Advantage Technologies provides outstanding support and services for fax dependent organizations.

Support & Professional Services

Working with the Digital Fax Experts

Backed by the largest certified RightFax Partner helpdesk and Professional Services team in North America, Advantage Technologies provides outstanding support and services for fax dependent organizations.

Comprehensive Support for Businesses

Over 25+ Years of Experience

At Advantage Technologies, we recognize that fax services are both mission-critical and time-sensitive for our customers. When issues arise within your network of software, telephony, and hardware, it can immediately affect productivity and other downstream workflow processes.

By partnering with our U.S.-based Support Team, your organization is guaranteed timely and expert assistance from the moment any issue emerges. Additionally, our new Support Portal offers complete visibility into all support tickets and resolutions and can provide quick escalation points as required.

Certified Engineers

Whether by phone, email, portal, or remote access, our U.S.-based certified senior engineers will address support issues until resolved.

Multi-Year Support Plans Available

Our team will work with your organization to create multi-year support and upgrade paths to ensure your RightFax software is up-to-date and fully compliant.

24/7/365

The optional 24/7 Support Program is a subscription-based program designed to provide support for critical issues outside the standard Customer Support hours. This support plan protects your investment in RightFax 24/7.

Advantage Professional Services

Upgrades, Consultations, and More

Whether you’re considering Cloud, Hybrid, or On-premise solutions, or if you have fax and workflow projects on the horizon, we are your go-to experts for RightFax and Cloud Fax. Our Professional Services team supports organizations throughout the entire process — from planning and implementation to upgrades, new integrations, and other fax or electronic delivery solutions.

How We Work

Our process begins with an initial consultation to review your current fax system and discuss your needs. We then present tailored, best-in-class options based on our expertise. Our goal is to fully understand your objectives for fax and workflow solutions, which guides our collaborative planning with our sales and professional services teams.

Following this, we assign a Professional Services (PS) manager to ensure effective project management through regular touchpoints. As we move into execution, we focus on every detail to ensure the system functions as expected. Our commitment to your project’s success drives us to meet and exceed your expectations, ensuring a seamless implementation from start to finish.

Advantage Professional Services

Upgrades, Consultations, and More

Whether you’re considering Cloud, Hybrid, or On-premises solutions, or if you have fax and workflow projects on the horizon, we are your go-to experts for RightFax and Cloud Fax. Our Professional Services team supports organizations through every stage of fax system management — from planning and implementation to upgrades, new integrations, and other fax or electronic delivery solutions.

How We Work

Our process begins with an initial consultation to review your current fax system and discuss your needs. We then present tailored, best-in-class options based on our expertise. Our goal is to fully understand your objectives for fax and workflow solutions, which guides our collaborative planning with our sales and professional services teams.

Following this, we assign a Professional Services (PS) manager to ensure effective project management through regular meetings. As we move into execution, we focus on every detail to ensure the system functions as expected. Our commitment to your project’s success drives us to meet and exceed your expectations, ensuring a seamless implementation from start to finish.

Why Advantage Technologies

Working with the Document Delivery Experts

For organizations looking for a partner that can support an existing system or fax infrastructure, Advantage can help. We have been providing critical support and professional services to organizations that utilize electronic document delivery solutions, such as RightFax, for over 25 years.

Our professional services are tailored to seamlessly upgrade, integrate, or install business-critical hardware, software, and devices such as MFPs, all while ensuring minimal downtime and disruptions.

Our team’s experience is proven through thousands of successful system deployments across various industries, including healthcare, government, insurance, and manufacturing. Plus, our helpdesk and sales team are certified on OpenText RightFax, RightFax Connect, Brooktrout fax boards and FoIP software, Dialogic Media Gateways, Sonus Fax Gateways, and Cloud-based fax solutions.

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Contact Advantage Technologies

Get In Touch

Let us know if there is anything that we can do for you, either directly by phone or using our contact form below.

Contact Advantage Technologies

Get In Touch

Let us know if there is anything that we can do for you, either directly by phone or using our contact form below.

Contact Advantage Technologies

Get In Touch

Let us know if there is anything that we can do for you, either directly by phone or using our contact form below.

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Call Us

800.730.1700

Resource Center

Create a Support Ticket

  • This field is for validation purposes and should be left unchanged.

Call Us

800.730.1700

Resource Center

Create a Support Ticket

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