Advantage Insights
What’s New in RightFax 20.2?
Advantage is pleased to announce that OpenText™ RightFax™ 20.2 is now available. The newest version of RightFax is packed with new features and functionality designed to help businesses optimize workflows, shorten revenue cycle times, improve user productivity, and simplify the administrative and user experience.
Webinar Recording: Why Upgrade to RightFax 16.2
Hold on. RightFax 16.2? Have I missed something? No, you have not missed out on of any new releases of RightFax.
Turning Information Delivery into a Strategic Advantage, Part 2
Production fax and electronic document delivery provide substantial benefits, enabling industries and functional areas to increase efficiency, reduce costs, support compliance and more effectively communicate with customers and suppliers.
Turning Information Delivery into a Strategic Advantage, Part 1
Delivering information via standard or overnight postal services or manual fax has substantial shortcomings. Manual processes are costly. In large organizations, the volume is huge-thousands to hundreds of thousands of documents per month.
Genesis Health System Case Study
Genesis Creates Healthier System for Delivering Patient Records – OpenText RightFax gets the right patient information to the physicians who need it.
What Makes OpenText Cloud Fax Services Enterprise Class
Fax’s ubiquitous nature makes it an essential enterprise messaging function; it remains a significant mode of transacting business. However, the productivity drains and high costs associated with using standalone fax machines have become detrimental to the bottom line. Employees are wasting valuable time performing the steps necessary to send a fax.
Choosing a Fax Solution Deployment Model
There is a lot of talk in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted. The conversation is an important one for every enterprise as they consider enterprise applications. But one size does not fit all.
Webinar Recording: What’s New in FaxPulse Version 1.7
Join us to learn how the new features FaxPulse will help you discover potential issues with your RightFax system, before they become problems.
Solving the Fax Retention Puzzle
Managing the storage of faxes on a high volume RightFax system can be a nightmare for administrators. Retention policies often require that faxes be kept for years, but maintaining a large number of faxes in RightFax can be detrimental to performance – slowing down the RightFax system to the point where it becomes unusable.
How to Ensure Your Auto-Reply Faxes Get Delivered
Typically, when you place an order online, you immediately receive confirmation via email that your order was successfully received. Having a reliable way to confirm the successful receipt of an inbound fax can be critical for organizations that transmit time sensitive information, especially those in the healthcare and finance spaces.
Ransomware Alert: RightFax Servers and Fax Gateways
Due to the recent outbreak of the WannaCry ransomware and other malware based on EternalBlue exploit, customers have been contacting the Advantage Technologies helpdesk asking us how they can better protect their RightFax servers and Fax Gateways. We recommend that all RightFax servers, gateways or SBCs running Windows operating systems be treated as any other Windows Server, with regular OS updates and backups.
Data Protection in the Healthcare Industry
Last year, Verzion conducted a research study to find out the motives for data breaches in various industries—healthcare was one of them. According the research report, data breaches in the healthcare industry were more like to be the result of human errors such as stolen assets, miscellaneous errors, mishandling PHI or privilege misuse.
FaxPulse Business Intelligence: Monitoring and Reporting for RightFax
New from Advantage Technologies, FaxPulse Business Intelligence Suite is a powerful Business Intelligence tool plus monitoring and reporting dashboard for your RightFax system. Born out of a need for organizations to gain deeper insight into their fax traffic while monitoring their OpenText RightFax Fax Server environment.
Fax is still a Major Factor in Communications!
Despite the success of email, fax is still very high in demand. Many organizations, especially those in the healthcare industry, are implementing RightFax as their fax server solution. RightFax provides a secure and cost effective way to manage fax and document distribution, and can integrate with a variety of solutions.
Automate the Importing of Inbound Faxes with the XML Generator and Integration Module for RightFax
Fax is an effective channel of communication for business; more often than not, it is usually part of a larger workflow. Received faxes need to be imported into some line-of-business application, say an EMR system or a document management application, to be processed. Quite often, matching a fax to the correct record in the application is a manual process, making the correlation of data expensive and prone to user error.
Is Your RightFax Partner still Authorized by OpenText
Things are shaking up at OpenText. In an effort streamline the sales and support experience for customers, OpenText has made some considerable changes to their partner channel. Many RightFax partners have been terminated, therefore losing their ability to sell and support RightFax and RightFax Connect Cloud solutions. Many of these former partners are now selling their direct “best effort support” with no upgrade entitlements or escalation capabilities to OpenText.
Which Version of .Net Should You Be Using On Your RightFax Server?
If an upgrade of .NET is required on your RightFax server, we recommend performing the upgrade in a test environment, and testing key functionality within the environment to ensure no problems arise. Newer versions of .NET are meant to be backwards compatible with applications that use older versions of the framework.
Encrypt Confidential Documents with the RightFax Encryption Module
Data breaches are on the rise. Internal breaches and external threats leaves your private information at risk. It is critical now more than ever to have your data encrypted if your organization is constantly exchanging protected information.
Integrate any MFP or MFD with RightFax
Did you know that RightFax is compatible with nearly all multifunctional printers/devices? RightFax is able to do this through the SMTP or XML Connector (Universal Interface) This connector is supported on any MFP device that has scan-to-email capabilities.
RightFax for Healthcare
Healthcare organizations are adopting Electronic Medical Record (EMR) solutions such as Epic, NextGen, McKesson, GE/IDX, and many others. One question that is often overlooked during the adoption period is “How you will be integrating fax services into your workflow?”
OpenText RightFax Shared Services Module, Pt.3
Virtualizing OpenText RightFax with Fax over IP and OpenText Fax Gateway, Pt.2
OpenText RightFax Shared Services Module, Pt.4
Scenario: DocTransport 1 Becomes Unavailable If DocTransport 1 is down, there is no loss of functionality or connectivity for client sessions. Fifty percent (50%) of the fax channel capacity is unavailable. Outbound faxes will queue and be sent as fax channels become available. Inbound fax calls will receive a busy signal once the 24 lines on DocTransport 2 become saturated with calls.
Integrating OpenText RightFax and OpenText Content Suite Platform
Enhance the value of your investment in OpenText Content Suite Platform with the global market leader in enterprise fax, OpenText RightFax. Strategic organizations seek Enterprise Content Management (ECM) solutions to provide a secure, centrally-managed content store to provide control over business documents across the enterprise.
OpenText RightFax Shared Services Module, Pt.5
RightFax Mitigates MFP Fax Vulnerability
Check Point Software Technologies, a leading cyber security firm, released a report this week demonstrating that they were able to exploit a vulnerability found in a multi-function printer (MFP) that could be used to gain access to a corporate network. The exploit relies on directly processing incoming faxes with an all-in-one device that is both connected to the Public Switched Telephone Network (PSTN) through a phone line and to the internal corporate IP network via an ethernet connection.
FaxUtil Fax Status Messages
In RightFax, each fax listed in your FaxUtil mailbox includes a status message. Status messages are color coded to indicate whether a transmission is successful or not.
Deciphering the Resulting Status Codes in RightFax
RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information.
Error 1797 when Attempting to Install the Client / Creating the RightFax Fax Printer
Problem: Whenever I try to install the RightFax Client software or configure a fax printer on my workstation, I get a 1797 error. What's going on?
Top 4 Reasons Why You Should Trust Advantage with Your RightFax Upgrade
As RightFax 10.6 approaches sustaining maintenance, many organizations will begin the process of planning to upgrade their RightFax system. As you begin this process, remember that there are some very good reasons to choose Advantage Technologies, your Certified OpenText Support Partner, to assist you with the upgrade.
Help Prevent Faxes from Being Sent to the Wrong Fax Number
Confidential information sent to the wrong recipient due to manual fax number entry is a potential compliance and security risk, as the Cincinnati Public School district learned this week.
Adopting a Cloud First strategy, why not include print?
For most companies, the print infrastructure is a source of constant headaches. Print infrastructures typically have onsite servers that maintain the print queues. You can have hundreds of print queues depending on the different printer types you may be using.
The Evolution of the Remote Employee
By utilizing a front end, cloud-based interface, users can simply add a printer to their device, be it a Laptop, desktop, mobile phone or tablet, or even a shared workstation and connect right into the office printing infrastructure. By utilizing such a setup, a user could have a printer installed on their device and then use that printer when they are in the office, sitting at home, or even in the air on their way to a meeting!
The Myth of the Single Universal Print Driver
EveryonePrint recently launched a new product, Hybrid Cloud Platform (HCP), and one of the features we are marketing is a ‘Single print driver’. Being a seasoned veteran of the print market space, when I first heard that we were doing this, I thought for sure I was destined to become one of the many who claimed to have this but failed to really deliver.
How to Fax from Microsoft Outlook
When you click the Fax button, you’ll get a condensed version of the New Fax Dialog. Enter the name of the person you are sending a fax to along with their fax number. This will begin to fill in the details of your fax cover sheet. Click done to close the dialog.
RightFax Error 3322 | Event ID
Summary: RightFax 9.0 SP2 / RightFax 9.3 – DocTransport does not route faxes.
RightFax Error 1772 Message Appears When Opening FaxUtil
Error 1722: In Fax Server, RightFax Edition 9.x, when FaxUtil is opened, an error message appears.
RightFax FaxUtil – Administrators Receive “Access Denied” Error
When logging in to FaxUtil with an administrator account, you are able to view the list of faxes in other users’ folders, but receive the following error message when you attempt to view open any of the faxes: “Access Denied. If you are a delegate of this user, please request that the delegator grant you this permission.”
Email to Fax | Fax to Email with RightFax
RightFax makes faxing via email quick and easy. RightFax is compatible with Microsoft Exchange, Lotus Notes and SMTP email. RightFax also integrates with your cloud email solution including Google Apps and Office 365.
Rightfax 10.6 Tested and Certified with CUCM
Rightfax 10.6 Tested and Certified with CUCM RightFax 10.6 is now tested and certified with Cisco Unified Communications Manager (CUCM) 10.5 and Unity Connection 10. OpenText RightFax connects to telephony environments using Cisco Voice and Unified Communications Products through Plain Old Telephone Service (POTS) technology and using Fax-over-IP (FoIP) technologies.
Rightfax Error 3317 | Event Id
The following can occur: Excessive memory usage by SMTPGateway.exe is indicated in Task Manager
the fax server is running slow, Error messages that relate to connectivity and the SMTP server appear in Event Viewer, Error messages that relate to undelivered SMTP messages appear in Event Viewer, and Work requests accumulate in GenMailRte and/or GenMailMsg.
Case Study: Taking Print to the Cloud
Print infrastructures in large, decentralized organizations can be both complex, expensive and frustrating.
5 Questions You Should Ask When Choosing Your Cloud Print Solution
Print infrastructures in large, decentralized organizations can be both complex, expensive and frustrating. Learn why one of our clients chose EveryonePrint’s Hybrid Cloud Platform to eliminate a far too complex and costly print infrastructure.
MFP Connectors: Don’t Complicate Your RightFax Support
This is a cautionary tale that we are sharing with the hope that it helps you avoid the same RightFax support dilemma that recently occurred to one of our customers. This customer was expanding their MFP fleet, replacing many desktop fax machines and printers with central MFPs. While this is a normal occurrence, the support issue arose when they purchased their RightFax MFP connectors from the MFP vendor, and not from Advantage, their longtime RightFax support partner.
Being Lazy is Good for IT Professionals
When I started my career as a programmer, one of my Project Manager’s had a mantra, “A good programmer is a lazy programmer, as he will always try to have the machine do the task for him”. That is the essence of the IT and digital world we are living in, having machines do the repetitive tasks that we don’t like to do, removing many manual steps and having it done repeatedly with accuracy.
Secure Pull Printing with Hybrid Cloud Platform
EveryonePrint is known for its mobile printing products and is making waves with its new cloud-based printing platform, called Hybrid Cloud Platform (HCP). When I am out in the field, I am always surprised that people don’t realize that our solutions, include Secure pull printing.
Configure RightFax Services to Automatically Restart After Startup Failure
In some cases, usually after a server reboot, the RightFax service fails to automatically restart. This tech tip will help you configure a RightFax service to automatically restart if it fails to start on start up. You may receive an error message such as: “The service did not respond to the start or control request in a timely fashion.”
RightFax Error 3315 | Event ID
If you have problems sending and receiving faxes, inbound faxes may arrive on the fax board but do not show up in FaxUtil. Outbound faxes remain showing in FaxUtil with a status of Waiting To Be Sent.
RightFax and Adobe Reader – Unable to Use Print to Fax from Adobe Reader 11.0.6
There is a known issue with the newest update to Adobe Reader (11.0.06) and Print-to-Fax. We advise our RightFax customers to not update to the latest Adobe until a patch is made available by OpenText.
Top 5 Things to Consider When Migrating Your Organization from an On-Premise Fax Server System to a Cloud-Based Fax Solution
Organizations across all industry seek to efficiently and cost effectively streamline their workflows. If your organization relies on a fax server solution, you may have conisdered moving to a cloud-based fax service. Cloud-based fax service could be a great alternative to an on-premise fax system. We have outlined the top 5 things to consider before migrating to a cloud based fax service.
Faxing is old tech. So why is it also growing in popularity?
Although the first fax was sent over 170 years ago, fax still remains critical to many document-centric workflows such as delivering quotes, invoices, and medical billing. Remaining one of the most reliable and secure methods of document delivery, fax has continued to surprise digital researchers, including the Washington Post’s Jonathan Coppersmith.
Improve RightFax Image High Availability with SQL Image Storage
Protect your fax images from catastrophic events, electrical outages and telecommunications equipment failure by moving your fax image storage from the traditional Windows file share to a SQL database with the SQL Image Storage Module for RightFax.
Patients acting as consumers, demanding more ease, better tools
Fast, efficient technology has become the norm this century. It’s no surprise that consumers have high expectations when it comes to ease, but, while e-commerce and banking continue to make strides, for some, healthcare technology is often the stodgy counterpart.
RightFax Secure FoIP Module
Encrypting fax images may protect them from unauthorized access by users who can access the images directly, but those that exchange protected, confidential and private information may need an additional layer of protection to ensure the absolute security of their fax-critical workflows.
RightFax Image High Availability
Organizations with existing SQL high availability strategies, such as leveraging an AlwaysOn availability group, can simplify their RightFax environment by moving their fax image storage from the traditional Windows file share to a SQL database with the RightFax SQL Image Storage Module.
RightFax Encryption Module
Information security remains one of the most significant concerns for organizations worldwide. Internal breaches and external threats plague all businesses, but those that exchange protected, confidential and private information are particularly at risk. The extra layer of protection provided by the RightFax Encryption Module adds even more security to a RightFax fax server implementation.
What’s New in RightFax 20.2?
Advantage is pleased to announce that OpenText™ RightFax™ 20.2 is now available. The newest version of RightFax is packed with new features and functionality designed to help businesses optimize workflows, shorten revenue cycle times, improve user productivity, and simplify the administrative and user experience.
OpenText RightFax Shared Services Module, Pt.2
In the Normal state, there is a 48 channel RightFax Shared Services environment. There are 2 RightFax Enterprise servers with the Shared Services Module and 2 DocTransport servers.
Virtualizing OpenText RightFax with Fax over IP and OpenText Fax Gateway, Pt.1
Among the many benefits of computer virtualization is the ability to consolidate multiple physical machines onto a single traditional server and do so in a remarkably speedy fashion.
OpenText RightFax is Certified and Integrated with SAP
SAP applications allow organizations to connect and automate the flow of information across an enterprise and streamline business processes including procurement, order fulfillment, sales, finance, and human resources. All of these processes generate volumes of valuable information in the form of documents, purchase orders, invoices, order acknowledgements, etc.
OpenText RightFax Shared Services Module, Pt.1
RightFax in an IP Environment
RightFax was designed as a flexible centralized document delivery hub, which can support FoIP, traditional PSTN or both. OpenText is committed to ongoing research and development, and has developed longstanding partnerships with leading hardware and software vendors to ensure the application provides the most reliable, robust and adaptable solution for companies transitioning to FoIP.
IP Faxing Methods Supported by RightFax
RightFax offers flexibility when it comes to deploying FoIP. Organizations can choose software, or a combination of hardware and software solutions depending on individual requirements, making it easy for companies to leverage their IP infrastructure.
The Complete Network Fax Solution for Cisco Environments
Corporations are continuing to centralize fax operations as a way to lower their operating costs, in the process buying larger fax servers and mainly FoIP servers. FoIP servers open the possibility to place servers anywhere on an IP network and be able to serve any PC on the network.
Benefits of Fax Servers Using FoIP
Organizations adopting an IP telephony environment may further streamline their messaging infrastructure and enhance the benefits of their existing fax server by enabling it to support FoIP.
OpenText RightFax Encryption Module
Information security remains one of the most significant concerns for organizations worldwide. Internal breaches and external threats plague all businesses, but those that exchange protected, confidential and private information are particularly at risk. The extra layer of protection provided by the RightFax Encryption Module adds even more security to a RightFax fax server implementation.
Fax Server Usage within an Organization
Faxes represent unalterable, legally binding documents that are essential for business processes, such as invoicing, purchasing, finance, legal, and supply chain management. Compared to email, fax communications are more tamper-resistant, more secure, and provide more reliable delivery and notification options.
Advocate Health Care switches to Epic EHR
In December 2017, Chicago’s Advocate Health Care announced that it would merge with Aurora Health Care of Milwaukee, Wisconsin – an $11 billion meeting of giants that would create the 10th-biggest not-for-profit health system in the U.S. Aurora runs on an electronic health record platform developed by its home state’s own Epic Systems. It was announced Feb. 1 that now Advocate will too.
Successful EHR interoperability starts locally
Interoperability is one of the most difficult challenges with electronic health record optimization: The ability to share clinical data across health systems and respective EHRs. Sometimes it takes a personal experience to drive home the meaning of interoperability, not only to the healthcare professionals who regularly interface with the EHR, but the patients.
Getting Started with the RightFax Developer’s Toolkit
RightFax Developer’s Toolkit – All the resources necessary to get started on your RightFax integration.
How Faxing is used for Healthcare, Pt. 4
Increased EMR Efficiency with RightFax Integrations: RightFax has several programmable interfaces, including a Native C/C++ API, a COM API, a RESTful Web Services API, and the RightFax Integration Module. The first three are included with every RightFax edition, while the Integration Module is an Add-On to RightFax.
The Sonus Difference
The Sonus SBC 1000/2000 series Session Border Controllers (SBCs) are extremely flexible fax gateway solutions that many of our enterprise customers use in conjunction with RightFax. They are capable of simultaneously connecting to legacy TDM PBXs and the PSTN through multiple T1/E1 digital ports.
How Faxing is used for Healthcare, Pt.3
Healthcare organizations of every size integrate RightFax with MFP devices – whether it’s a single MFP or an entire global fleet of MFPs. Integration modules for RightFax and the MFP device allow for a fully-functioning, efficient integration that allows for a feature-rich, interactive user experience at the MFP device for faxing.
Understanding HIPAA and Document Security with RightFax
Most healthcare organizations comprehend the importance of Protected Health Information (PHI) and strive to never purposely place patient information at risk. However, with many healthcare providers facing time constraints tied directly to required billable hour and healthcare services, there is little time for them to be IT or legal expert.
How Faxing is used for Healthcare, Pt. 2
For many providers, RightFax has proved to be a vital bridge between the paper and digital worlds as well as a platform for maintaining critical, HIPAA compliant communications between providers not on the same EHR system. In some hospitals, fax machines, either on site or in remote clinics, have become the favored means of digitizing paper and routing documents into their EHR systems.
Epic EMR and EHR Integration for RightFax
The healthcare industry is driven by many specialized documents including claims information, lab reports, and admittance records. Timely, secure, and efficient delivery of these documents is essential for patient-focused and cost-conscious healthcare organizations.
Meltdown and Spectre: Speculative Execution Side-Channel Vulnerabilities
Meltdown and Spectre are newly discovered flaws in the design of processors that may allow attackers to read sensitive information stored in memory, including passwords, keys and other secrets. Microsoft has released an out-of-band update for Windows to address these flaws and mitigate any possible exploits.
Clinical Doctors loathe their EHRs, right? Not these physicians
Amid the uproar about how hard electronic health records can be to use, a small contingency of doctors are saying the software has made them much better caregivers. EHR dissatisfaction is rampant. Doctors complain about too many clicks and unusable interfaces, to name just two common gripes.
How Faxing is used for Healthcare, Pt.1
OpenText RightFax, the premiere enterprise fax server solution is the preferred choice for a variety of healthcare information systems (HIS). Using these systems, healthcare professionals are able to develop a secure way of electronically transferring confidential patient information.
Communicate between EMRs with RightFax
The world is digitally evolving. Information- and access to that information- is at your fingertips. The health industry is no exception. EHRs and EMRs are the digital technology that is improving the quality and convenience of patient care.
Turning Information Delivery into a Strategic Advantage, Conclusion
Organizations have invested significant time and money to monitor the transactions and performance of information systems including purchasing, inventory, email, CRMs, EMRs, and managed financial systems. Companies can turn this information into a strategic advantage by quickly and cost-effectively distributing it to their customers, suppliers and trading partners.
Turning Information Delivery into a Strategic Advantage, Part 3
Delivering information via standard or overnight postal services or manual fax has substantial shortcomings. Manual processes are costly. In large organizations, the volume is huge-thousands to hundreds of thousands of documents per month.
Faxing Saves the Day
As you may have heard, Sony experienced a hack to their network and email system. Sony employees were not able to use their email – which led to the use of phone calls, handwritten notes, and of course, faxing, to communicate. If you think faxing is old and outdated, think again.
Top 5 RightFax Modules You May Not Know About
RightFax has multiple modular licensing options, making it easy to integrate fax into your organizational workflow, allowing for increases in security and productivity. While many of you may be familiar with modules such as the Microsoft Exchange module or MFP module, there are a few lesser known, but powerful modules that you may find quite useful for your organization.
Easily send faxes via e-mail with OpenText Fax2Mail
Advantage Technologies is migrating many on-premise fax solutions to the always available, OpenText Fax2Mail network. Fax2Mail is a 100% outsourced, email-based faxing service that allows your employees to send and receive faxes as electronic messages, directly from their email accounts, from all of their devices.
Advantage Technologies RightFax Professional Services
As RightFax 10.6 approaches sustaining maintenance, many organizations will begin the process of planning to upgrade their RightFax system. As you begin this process, remember that there are some very good reasons to choose Advantage Technologies, your Certified OpenText Support Partner, to assist you with the upgrade.
Hybrid Faxing with RightFax Connect
The Hybrid Faxing model provides you with the flexibility of a cloud faxing service and the reliability of an on-premise fax server. Gone is the necessity of having to connect and maintain your fax server’s connection to your telephone infrastructure. Busy signals, missed or delayed faxes are a thing of the past.
RightFax for Government
Did you know that Advantage Technologies is a GSA certified and approved vendor for RightFax software, support and installation (contract GS-35F-0435Y)? We have nearly two decades of experience with RightFax Fax Servers and related document delivery solutions, providing RightFax software sales and support across all areas of government.
Addressing COVID-19 Fax Workflows with RightFax
The New York Times recently released an article detailing the difficulties that many healthcare organizations in Harris County, Texas were experiencing as they worked to quickly process the increasing number of COVD-19 tests. The article highlighted how small organizations don’t have the same tools and resources as large organizations. Manual and inefficient fax processes are creating bottlenecks and issues with accurately delivering protected patient information.
RightFax Strategies for Enhanced Security
Fax security is an important consideration when it comes to protecting sensitive data such as patient, financial, or government documents and is often required to maintain compliance with any number of industry standard regulations.
As the most secure fax server solution available, RightFax can provide you with the level of security and compliance is required for your organization. In this blog, we’ll cover the security features and functionality available with RightFax.
JITC Certification for RightFax
Advantage Technologies is migrating many on-premise fax solutions to the always available, OpenText Fax2Mail network. Fax2Mail is a 100% outsourced, email-based faxing service that allows your employees to send and receive faxes as electronic messages, directly from their email accounts, from all of their devices.
RightFax in the Cloud
Advantage Technologies is migrating many on-premise fax solutions to the always available, OpenText Fax2Mail network. Fax2Mail is a 100% outsourced, email-based faxing service that allows your employees to send and receive faxes as electronic messages, directly from their email accounts, from all of their devices.
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