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Error 1797 when Attempting to Install the Client / Creating the RightFax Fax Printer

Problem:

Whenever I try to install the RightFax Client software or configure a fax printer on my workstation, I get a 1797 error. What’s going on?

Solution:

1. Open printers from the Control Panel.
2. Create a new printer with the following properties:
3. Port = FILE:
4. Driver = HP LaserJet 4
5. Printer Name = HP LaserJet 4
6. Sharing = Not Shared
7. Test Page = No

Now try re-installing the client or creating the fax printer.

Note: Once the client/printer has been installed successfully, you may delete the “HP LaserJet 4” printer.

This blog is tagged as: 1797 | Error | Fax | Install | Printer | RightFax | Troubleshooting

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