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Integrating Cerner EHR with OpenText RightFax

Fax remains the most trusted and secure document delivery method available. It is an essential communication tool for healthcare organizations looking to exchange protected patient information through their Cerner EHR systems. However, many current fax infrastructures are unreliable or outdated, resulting in slow fax transmission, mishandled documents and protected patient data being exposed to unauthorized access. Fortunately, RightFax has the solution.

Healthcare organizations that cannot afford the downtime or performance issues caused by an outdated faxing infrastructure can increase the efficiency and reliability of their fax workflows with OpenText RightFax; the market-leading fax server solution. RightFax transforms fax-dependent workflows, eliminating inefficiencies and providing advanced fax security to improve bottom-line results.

What is OpenText RightFax?

RightFax is the market-leading automated electronic document delivery solution. It is the only scalable fax server with the comprehensive deployment options to meet today’s needs and evolve with changes in your practice as it grows. RightFax offers API integration with Cerner to address the challenge of remote employees delivering medical records, lab results, doctor’s notes and other essential documents with an easy-to-use interface. RightFax efficiently delivers documents from a variety of clinical and back-office applications used by your practice to ensure the safe and hassle-free transmission of patient information.

Available fully on-site or hosted in the cloud, RightFax redefines and modernizes secure fax through:

  API Integration with your Cerner EHR
Send, receive and manage faxes from within Cerner or RightFax FaxUtil.

 Fax Delegate Management
Assign predefined or custom roles to delegates including permissions to read, write or send faxes.

 Fully HIPAA Compliant Solution
Manage Protected Health Information (PHI) in a secure and reliable electronic format.

 Advanced Secure Faxing
Provide encrypted and tamper-resistant document delivery with secure storage and a complete audit trail.

Healthcare organizations already using Cerner EHR can improve productivity, increase revenue and enhance patient care by providing critical information quickly, accurately and safely by implementing RightFax.

Outbound Faxing with Cerner &RightFax

RightFax outbound faxing automates the medical record and secure document delivery process from a variety of clinical and back-office applications, intuitively organizing them for quick retrieval and archiving. This process provides healthcare organizations with the flexibility to securely distribute virtually any document from any application, using a centralized fax and document delivery solution.

How it Works

The RightFax API processes the outbound fax job and delivers it directly to the RightFax server for sending. Once sent, a “complete” status is returned from the RightFax server to the API which you can then view in Kareo’s interface. Faxes can be sent to individual locations or multiple destinations at once.

Should the fax fail, the RightFax API will return a “failed” status and deliver the fax to the “Failed Fax” in-basket. Users receive a notification to investigate the failed fax and the status is returned and logged to the patient record in accordance with HIPAA.

By sending faxes using Cerner & RightFax, organizations can:

Queue outbound fax traffic to prevent system overload during peak fax periods.

Create dialing rules that optimize channel usage based on priority, page count or destination of the fax.

Promptly and securely fax physician notes, referrals, lab results, scheduling, health records and more from within the EHR system they are familiar with.

Inbound Faxing with Cerner & RightFax

Cerner, together with RightFax, provides several methods for routing received faxes to their intended recipients:

 Smart Fax Distribution
Faxes are routed to members of a group either by round-robin or a member’s ability to process incoming fax.

 Bar Code Routing
Faxes are scanned for 1- or 2-dimensional bar codes and then routed to the corresponding inbox or destination.

 Direct Inward Dialing (DID)
Route faxes directly to the user based on their assigned routing code – a portion of their specific fax number.

A complete audit trail tracks the history of each fax, including transmission information, every forward, manual route or view of the fax. This allows organizations to verify that sensitive information has been handled correctly and kept secure.

How it Works

As faxes are received by the RightFax server, they are delivered based on the fax workflows configured by your system administrators. Faxes containing sensitive information such as PHI can be routed directly to a designated group or individual to prevent mishandling or unauthorized access.

Documents can be delivered to a number of different endpoints, based on the recipients configured preferences, including an email inbox, network folder or a printer. Recipients can also configure what type of documents they will receive, including TIFF images, PDFs and Searchable PDFs.

Get Started with RightFax for Cerner

Fax continues to be the most trusted method of patient information transmission for healthcare organizations using Cerner EHR. Manual document delivery workflows present logistic and security challenges. OpenText RightFax can address these challenges while ensuring timely and reliable exchange of prescriptions, referrals and other business-critical information. RightFax, together with Cerner, can provide unmatched reliability with enterprise-grade business continuity, flexibility and ease of use.

To learn more about how your organization can expand the features and functionality of your Cerner EHR, reach out to a RightFax expert today!

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