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RightFax and Adobe Reader – Unable to Use Print to Fax from Adobe Reader 11.0.6

There is a known issue with the newest update to Adobe Reader (11.0.06) and Print-to-Fax. We advise our RightFax customers to not update to the latest Adobe until a patch is made available by OpenText. The issues is being tracked by bug tracking number RF-10668. If you have the latest Adobe, you can still use the print-to-fax utility with this workaround:

1. Navigate to Preferences Menu

2. Under categories choose Security (Enhanced)

3. In the Sandbox Protection section, remove the check from checkbos Enable Protected Mode at Startup.

Please contact us at 866-730-1700 or email with any questions or concerns. We will keep you posted once the patch has been released.

This blog is tagged as: 11.0.6 | Adobe | Print-to-Fax | Reader | RF-10668 | RightFax

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