Problems sending or receiving faxes due to missing BFT folder

Summary

If you have problems sending and receiving faxes, inbound faxes may arrive on the fax board but do not show up in FaxUtil. Outbound faxes remain showing in FaxUtil with a status of Waiting To Be Sent.

The Windows Event Viewer > Application Log may show the following error messages:

RightFax Server Module

Event Type: Error
Event Source: RightFax Server Module
Event ID: 3312
Computer: SERVERNAME
Description: BCSC:Boardserver BOARDSERVER_NAME is unable to access path D:\PROGRA~1\RIGHTFAX\BFT\ (error 3).

RightFax BoardServer Module

Event Type: Error
Event Source: RightFax BoardServer Module
Event Category: None
Event ID: 3315
Computer: SERVERNAME
Description: CHKACCESS:Error 3 creating file ‘C:\PROGRA~1\RIGHTFAX\BFT\00000000.BST’.

RightFax Lotus Notes Gateway

Event Type: Warning
Event Source: RightFax E-mail Gateway Module
Event ID: 3317
Computer: SERVERNAME
Description: [Config] Cannot access BFT path [C:\PROGRAM FILES\RIGHTFAX\BFT\].

Solution

Resolution: Recreate the BFT folder

1. Open Windows Explorer on the RightFax Server.
2. Browse to the \RightFax folder.
3. Create a new folder called BFT.
4. Stop and restart the RightFax BoardServer Module on all BoardServers.
5. Stop and restart the RightFax E-Mail Gateway Module.