RightFax 9.0 SP2 / RightFax 9.3 – DocTransport does not route faxes.
1) DtActivityState table is empty for relavent DocTransport GUID.
2) Boardserver module running, no relavent errors.
3) Doctransport does not route either inbound or outbound faxes.
4) Inbound – IPK files are building up in .\RightFax\RFBOARD.
5) Outbound – Submitted faxes go to ‘Problem Scheduling Fax’ or ‘Unknown Error Reported by Fax Board’.
Inbound Error Messages
DocTransport Debug has this exact text, except for the channel number:
“RRE: Error 2 The system cannot find the file specified. recording receive event on channel 0 (Legacy)”
– OR –
Event Type: Information
Event Source: RightFax DocTransport Module
Event Category: None
Event ID: 3322
Description: RRE: Error 2 The system cannot find the file specified. recording receive event on channel 1 (Legacy).
Outbound Error Messages
9.0: Outbound faxes go to ‘Problem Scheduling Fax’
9.3: Unknown Error Reported by Fax Board
PH:Received command SENDFAX (1)
Info#1: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to ‘RightFax’.
Info#2: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
In #: 7569
PH:Returning result -12
This text will be the same except for the “In #: XXXX” line.
No relavent entries left in Application log.
Browse to .\RightFax\DocTransport.
Rename ACTLOG.DAT.IMPORTED.[time stamp] to ACTLOG.DAT
(i.e. ACTLOG.DAT.IMPORTED.10-59 PM 10-28-06 to ACTLOG.DAT)
Test functionality. You should also see an entry in DtActivityState with an entry for the DocTransport’s GUID.
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