SUMMARY

RightFax 9.0 SP2 / RightFax 9.3 – DocTransport does not route faxes.

SYMPTOMS

1) DtActivityState table is empty for relavent DocTransport GUID.
2) Boardserver module running, no relavent errors.
3) Doctransport does not route either inbound or outbound faxes.
4) Inbound – IPK files are building up in .\RightFax\RFBOARD.
5) Outbound – Submitted faxes go to ‘Problem Scheduling Fax’ or ‘Unknown Error Reported by Fax Board’.

SOLUTION

Inbound Error Messages

DocTransport Debug has this exact text, except for the channel number:
“RRE: Error 2 The system cannot find the file specified. recording receive event on channel 0 (Legacy)”

– OR –

Application log:

Event Type: Information
Event Source: RightFax DocTransport Module
Event Category: None
Event ID: 3322
Computer: XXXX
Description: RRE: Error 2 The system cannot find the file specified. recording receive event on channel 1 (Legacy).

Outbound Error Messages

FaxUtil:

9.0: Outbound faxes go to ‘Problem Scheduling Fax’
9.3: Unknown Error Reported by Fax Board

DocTransport Debug:

PH:Received command SENDFAX (1)
Info#1: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to ‘RightFax’.
Info#2: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
In #: 7569
PH:Returning result -12

This text will be the same except for the “In #: XXXX” line.

Application Log:

No relavent entries left in Application log.

Resolution

Stop DocTransport.
Browse to .\RightFax\DocTransport.
Rename ACTLOG.DAT.IMPORTED.[time stamp] to ACTLOG.DAT
(i.e. ACTLOG.DAT.IMPORTED.10-59 PM 10-28-06 to ACTLOG.DAT)
Start DocTransport.

Test functionality. You should also see an entry in DtActivityState with an entry for the DocTransport’s GUID.