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Streamlining Epic Workflows with OpenText RightFax
If you work in the healthcare industry in any capacity, you know that fax remains the most trusted and secure document delivery method available. Organizations using Epic as their electronic medical records management system use fax as an essential communication tool for exchanging protected patient information. However, many current fax infrastructures are unreliable or outdated, resulting in slow fax transmission, mishandled documents and protected patient data being exposed to unauthorized access. Fortunately, RightFax has the solution.
The downtime and performance issues caused by an outdated faxing infrastructure can hamper your healthcare organization and result in reductions in revenue and overall patient care. By increasing the efficiency and reliability of your fax workflows with RightFax, you can transform fax-dependent workflows, eliminate inefficiencies and provide advanced security to improve bottom-line results.

What is OpenText RightFax?

RightFax is the trusted leader in enterprise fax, automated electronic document delivery and secure messaging. It is the only scalable fax server with the comprehensive deployment options to meet today’s needs and evolve with changes in your healthcare organization as it grows. RightFax offers direct integration with Epic to address the challenge of delivering medical records, lab results, doctor’s notes and other essential documents with a familiar interface. RightFax efficiently delivers documents from a variety of clinical and back-office applications used by your organization to ensure the safe and hassle-free transmission of patient information.

Available fully on-site or hosted in the cloud, RightFax redefines and modernizes secure fax through:

 Native Integration with your Epic EMR
Send, receive and manage faxes from within Epic EMR or RightFax FaxUtil.
 Fax Delegate Management
Assign predefined or custom roles to delegates including permissions to read, write or send faxes.

 Fully HIPAA Compliant Solution
Manage Protected Health Information (PHI) in a secure and reliable electronic format.

 Advanced Secure Faxing
Provide encrypted and tamper-resistant document delivery with secure storage and a complete audit trail.

If your organization is already using Epic EMR, you can improve productivity, increase revenue and enhance patient care by providing critical information quickly, accurately and safely by implementing RightFax.

Simplify and Secure Outbound Faxing with RightFax

Sending faxes through RightFax from Epic automates the medical record and secure document delivery process, intuitively organizing the information making it traceable and auditable. This process provides your organizations with the flexibility to securely distribute virtually any document from any application, including Microsoft® Exchange®, using a centralized fax and document delivery solution.

How it Works

The Epic Print Server (EPS) processes the outbound fax job and delivers it directly to the RightFax server for sending. Once sent, a “complete” status is returned from the RightFax server to the EPS which you can then view in Epic. Faxes can be sent to individual locations or multiple destinations at once.


Should the fax fail, the EPS will return a “failed” status and deliver the fax to the “Failed Fax” in-basket. Users receive a notification to investigate the failed fax and the status is returned and logged to the patient record in accordance with HIPAA compliance.

By sending faxes using Epic & RightFax, your organization can:

Queue outbound fax traffic to prevent system overload during peak fax periods.

Create dialing rules that optimize channel usage based on priority, page count or destination of the fax.

 Promptly and securely fax physician notes, referrals, lab results, scheduling, health records and more from within the EMR system you already use.

Inbound Faxing with Epic & RightFax

Epic, together with RightFax, provides several methods for routing received faxes to their intended recipients within your organization:

 Smart Fax Distribution
Faxes are routed to members of a group either by round-robin or a member’s ability to process incoming fax.

 Bar Code Routing
Faxes are scanned for 1- or 2-dimensional bar codes and then routed to the corresponding inbox or destination.

 Direct Inward Dialing (DID)
Route faxes directly to the user based on their assigned routing code – a portion of their specific fax number.

A complete audit trail tracks the history of each fax, including transmission information, every forward, manual route or view of the fax. This allows your organization to verify that sensitive information has been handled correctly and kept secure.

How it Works

As faxes are received by the RightFax server, they are delivered based on the fax workflows configured by your system administrators. Faxes containing sensitive information such as PHI can be routed directly to a designated department or individual to prevent mishandling or unauthorized access.


Documents can be delivered to a number of different end-points, based on the recipients configured preferences, including an email inbox, network folder or a printer. Recipients can also configure what type of documents they will receive, including TIFF images, PDFs and Searchable PDFs.

Get Started with RightFax for Epic

Fax continues to be the most trusted method of patient information transmission for healthcare organizations using Epic EMR. Manual document delivery workflows present logistic and security challenges. OpenText RightFax can address these challenges while ensuring timely and reliable exchange of prescriptions, referrals and other business-critical information. RightFax, together with Epic, can provide unmatched reliability with enterprise-grade business continuity, flexibility and ease of use.

To learn more about how your organization can expand the features and functionality of your Epic EMR, reach out to a RightFax expert today!

This blog is tagged as:Certified | EMR | Epic | Healthcare | HIPAA | Inbound | Outbound | RightFax | Security | Workflows

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