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Ambulatory Services Increases Efficiency, Enhances Patient Care with OpenText RightFax + Greenway Health

Specialty-focused practices, ambulatory practices and other healthcare providers are increasing the amount of care they provide through telehealth methods. While this can streamline care for patients, preventing them from having to travel long distances or risk dangerous exposure leaving their homes, telehealth can also create communication headaches for practices whose employees may be working from home and who still need to fax patient information to pharmacies, hospitals and other care givers.
Fax still remains the most trusted and secure document delivery method available to independent practices and clinics in the healthcare industry. Practices using Greenway Health’s Intergy as their electronic health records (EHR) management system need a trusted way to integrate fax to exchange protected patient information with providers on other information management systems. However, many current fax infrastructures are unreliable or outdated, resulting in slow fax transmission, mishandled documents and protected patient data being exposed to unauthorized access.
These problems can hamper a small independent practice and result in large reductions in productivity and overall patient care. By increasing the efficiency and reliability of your fax workflows with OpenText RightFax, you can transform fax-dependent workflows, eliminate inefficiencies and provide advanced security to improve bottom-line results. 

What is OpenText RightFax?

RightFax is the market-leading automated electronic document delivery and secure messaging solution. It is the only scalable fax server with the comprehensive deployment options to meet today’s needs and evolve with changes in your business as it grows. RightFax offers API integration with Greenway’s Intergy EHR to address the challenge of delivering medical records, lab results, doctor’s notes and other essential documents with an easy-to-use interface. RightFax efficiently delivers documents from a variety of clinical and back-office applications used by your practice to ensure the safe and hassle-free transmission of patient information.

Available fully on-site or hosted in the cloud, RightFax redefines and modernizes secure fax through:

  API Integration with Intergy EHR
Send, receive and manage faxes from within Intergy or RightFax FaxUtil.

 Fax Delegate Management
Assign predefined or custom roles to delegates including permissions to read, write or send faxes.

 Fully HIPAA Compliant Solution
Manage Protected Health Information (PHI) in a secure and reliable electronic format.

 Advanced Secure Faxing
Provide encrypted and tamper-resistant document delivery with secure storage and a complete audit trail.

If your healthcare service is already using Intergy, you can improve productivity, increase revenue and enhance patient care by providing critical information quickly, accurately and safely by implementing RightFax.

Simplify and Secure Outbound Faxing with RightFax

Sending faxes through RightFax from Intergy automates the medical record and secure document delivery process, intuitively organizing the information making it traceable and auditable. This process provides your business with the flexibility to securely distribute virtually any document from any application, including Microsoft® Exchange®, using a centralized fax and document delivery solution.

How it Works

The RightFax API processes the outbound fax job and delivers it directly to the RightFax server for sending. Once sent, a “complete” status is returned from the RightFax server to the API which you can then view in Intergy’s interface. Faxes can be sent to individual locations or multiple destinations at once.


Should the fax fail, the RightFax API will return a “failed” status and deliver the fax to the “Failed Fax” in-basket. Users receive a notification to investigate the failed fax and the status is returned and logged to the patient record in accordance with HIPAA compliance.

By sending faxes using Intergy & RightFax, your business can:

Queue outbound fax traffic to prevent system overload during peak fax periods.

Create dialing rules that optimize channel usage based on priority, page count or destination of the fax.

Promptly and securely fax physician notes, referrals, lab results, scheduling, health records and more from within the EHR system you already use.

Inbound Faxing with Intergy and RightFax

Intergy, together with RightFax, provides several methods for routing received faxes to their intended recipients within your business:

 Smart Fax Distribution
Faxes are routed to members of a group either by round-robin or a member’s ability to process incoming fax.

 Bar Code Routing
Faxes are scanned for 1- or 2-dimensional bar codes and then routed to the corresponding inbox or destination.

 Direct Inward Dialing (DID)
Route faxes directly to the user based on their assigned routing code – a portion of their specific fax number.

A complete audit trail tracks the history of each fax, including transmission information, every forward, manual route or view of the fax. This allows your business to verify that sensitive information has been handled correctly and kept secure.

How it Works

As faxes are received by the RightFax server, they are delivered based on the fax workflows configured by your system administrators. Faxes containing sensitive information such as PHI can be routed directly to a designated group or individual to prevent mishandling or unauthorized access.


Documents can be delivered to a number of different end-points, based on the recipients configured preferences, including an email inbox, network folder or a printer. Recipients can also configure what type of documents they will receive, including TIFF images, PDFs and Searchable PDFs.

Get Started with RightFax for Intergy

Fax continues to be the most trusted method of patient information transmission for healthcare providers and services using Greenway’s Intergy EHR. Manual document delivery workflows present logistic and security challenges especially in telehealth settings. OpenText RightFax can address these challenges while ensuring timely and reliable exchange of prescriptions, referrals and other business-critical information. RightFax, together with Intergy, can provide unmatched reliability with top-of-the-line business continuity, flexibility and ease of use.

To learn more about how your healthcare service or clinic can expand the features and functionality of your Greenway Health Intergy EHR, reach out to a RightFax expert today!

This blog is tagged as:Certified | EHR | Healthcare | HIPAA | Inbound | Outbound | RightFax | Security | Workflows

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