As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.5 Feature Pack 1 Service Release 5!

OpenText recommends the installation of Service Release 5 for all RightFax 10.5 Feature Pack 1 server and client installations. Service Release 5 includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Feature Pack 1 Service Release 5 for RightFax 10.5 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.5 dropdown menu.

*Note: Active RightFax support is required in order to access the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out ourSupport Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.

We can provide you with professional services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us atThis email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.

Wishing you health and happiness this Holiday Season, and prosperity in the New Year. We hope you all enjoy your holiday, spending time with your family and friends. Advantage Technologies and OpenText are closed on December 25th and January 1st, in observance of Christmas and New Years.  We will not have regular support on those days. If you have a 24/7 support plan and are experiencing a RightFax emergency, please call the 24/7 support number that was provided to you. 

Please contact us at 866-730-1700 or emailThis email address is being protected from spambots. You need JavaScript enabled to view it. for more information about RightFax or if you require support for your RightFax server.

Product			Version of RightFax

OpenText Products

	Alchemy

		RALA (RightFax Alchemy Archive)	RightFax 9.0, 9.3, 9.4

		RAC (RightFax Alchemy Connector)	All versions of RightFax prior to 10.6

		Vault (RightFax Alchemy Connector)	RightFax 10.6 FP1



	External Document Connector (EDC)

		2.0		RightFax 9.0

		2.5		RightFax 9.0, 9.3

		3.0		RightFax 9.3, 9.4

		10.0		RightFax 10.0 (included as part of setup)	

		10.5		RightFax 10.5 (included as part of setup)

                10.6		RightFax 10.6 (included as part of setup)



	eDOCS

		5.3		RightFax 10.5

                5.3 sp5	RightFax 10.6



	WorkFlow

		5.1		RightFax 9.0, 9.3, 9.4

		5.2		RightFax 9.0, 9.3, 9.4

		6.0		RightFax 9.3, 9.4

		6.5		RightFax 9.4



Third-Party Products

	CallXpress

		7.8.0		RightFax 9.3

		7.9.1		RightFax 9.4

		8.0		Currently untested at this time.

		8.1		Currently untested at this time.

		8.2		Currently untested at this time.



	Citrix XenApp (Presentation or Metaframe Server)

		4.0		RightFax 9.0

		4.5		RightFax 9.0, 9.3

		5.0		RightFax 9.4, 10.0, 10.5, 10.6

		6.0		RightFax 9.4, 10.0, 10.5, 10.6

		6.5		RightFax 9.4, 10.0, 10.5, 10.6

                7.5		Currently untested at this time.



	Citrix XenServer or XenDesktop

		All versions	Currently untested at this time



	IBM FileNet

		4.0		RightFax 9.0, 9.3 (using EDC 2.5)

		5.2 		RightFax 9.4 (using EDC 3.0 FP2 or later), 10.0, 10.5, 10.6



	IBM Lotus Notes and Domino Server

		5.0		RightFax 9.0, 9.3

		6.0		RightFax 9.0, 9.3

		6.5		RightFax 9.0, 9.3, 9.4

		7.0		RightFax 9.3, 9.4, 10.0, 10.5, 10.6

		8.0		RightFax 9.3, 9.4, 10.0, 10.5, 10.6

		8.5.0		RightFax 9.4, 10.0, 10.5, 10.6

		8.5.1		RightFax 9.4*, 10.0, 10.5, 10.6

		8.5.2		RightFax 10.5, 10.6

		8.5.3		RightFax 10.5, 10.6

		9.0   		RightFax 10.6 FP1

		9.0.1		Currently untested at this time.



	IBM WebSphere

		5.1		RightFax 9.0, 9.3, 9.4, 10.0

		6.0		Currently untested at this time.

		7.0		RightFax 10.6

		7.5		RightFax 10.6



	Microsoft Office SharePoint Server (MOSS)

		2007		RightFax 9.4, 10.0, 10.5, 10.6

		2010		RightFax 10.5, 10.6 (included in setup)

		2013		RightFax 10.6 (included in setup)



	Microsoft Windows Clustering

		2000		RightFax 9.0, 9.3

		2003		RightFax 9.0, 9.3, 9.4

		2008 R2	RightFax 10.5 FP1, 10.6

		2012		RightFax 10.6 FP1

		2012 R2	RightFax 10.6 FP1



	Microsoft Exchange Server – RightFax Exchange Connector

		2000		RightFax 9.0, 9.3

		2003		RightFax 9.0, 9.3, 9.4

		2007		RightFax 9.3 (Windows Server 2003 x64 only), 9.4 (Windows 2003 x64, 2008 x64, 2008 R2), 10.0, 10.5 (Server 2008 x64, 2008 R2 only), 10.6

		2010		RightFax 9.4, 10.0, 10.5 (Server 2008 x64, 2008 R2 only), 10.6

		2013		RightFax 10.6



	Microsoft Exchange Server - Exchange Web Services

		2010		RightFax 10.6

		2013		RightFax 10.6



	Microsoft Exchange Server - Unified Messaging (UM)

		2010		RightFax 9.4, 10.0, 10.5, 10.6



	Microsoft Internet Explorer (IE)

		6.0		RightFax 9.0, 9.3, 9.4

		7.0		RightFax 9.3, 9.4, 10.0, 10.5

		8.0		RightFax 9.4, 10.0, 10.5, 10.6

		9.0		RightFax 10.0, 10.5, 10.6 (For WebUtil, WebEFM, and Dashboard [WebAPPS] Compatibility View is required for moving columns.)

		10.0		RightFax 10.6 (Not supported for SSA conversion. For RightFax Web Applications only, except for WebUtil. IE 10 is not currently supported for use with WebUtil.)

		11.0		RightFax 10, 10.5, 10.6 (Webclient only)

		Note: WebClient is supported on all versions of IE. WebUtility continues to only be supported on IE 9 and older.



	Microsoft Office – Server Side Application (SSA) conversion

		1997		RightFax 9.0

		2000		RightFax 9.0, 9.4, 10.0

		XP		RightFax 9.0, 9.4, 10.0

		2003		RightFax 9.0, 9.4, 10.0, 10.5

		2007		RightFax 9.3**, 9.4**, 10.0**, 10.5** 

		2010		RightFax 9.4***, 10.0 SR4, 10.5 FP1 SR1 and above, 10.6

		2013		RightFax 10.6



	Microsoft Office – Outlook Add-in

		2003		RightFax 9.0, 9.3, 9.4

		2007		RightFax 9.0, 9.3, 9.4, 10.0, 10.5

		2010		RightFax 10.0, 10.5, 10.6 (32-bit and 64-bit)

		2013		RightFax 10.6 (32-bit and 64-bit)



	Microsoft SQL Server

		2000		RightFax 9.0 Standard, Enterprise (including MSDE)

				RightFax 9.3, 9.4 (32-bit and 64-bit Standard, Enterprise, excluding MSDE)

		2005		RightFax 9.3, 9.4, 10.0, 10.5, 10.6 (32-bit and 64-bit Standard, Enterprise, Express)

		2008		RightFax 9.4, 10.0, 10.5, 10.6 (32-bit and 64-bit Standard, Enterprise, Express)

		2008 R2	RightFax 10.5, 10.6

		2012		RightFax 10.5, 10.6



	Microsoft Windows Client

		2000		RightFax 9.0, 9.3

		XP		RightFax 9.0, 9.3 (32-bit only), 9.4, 10.0, 10.5 (SP3 only)

		Vista		RightFax 9.3 (32-bit only), 9.4, 10.0, 10.5, 10.6	

		Windows 7	        RightFax 9.4 FP1, 10.0, 10.5, 10.6

		Windows 8	        RightFax 10.5 FP1, 10.6

		Windows 8.1	RightFax 10.6 FP1



	Microsoft Windows Server Remote Desktop Services (Terminal Services)

		2000		RightFax 9.0, 9.3

		2003		RightFax 9.0, 9.3, 9.4

		2008		RightFax 9.4, 10.0, 10.5

		2008 R2	RightFax 10.5, 10.6

		2012		RightFax 10.6

		2012 R2	RightFax 10.6 FP1



	Microsoft Windows Server

		2000		RightFax 9.0, 9.3 (Server SP4, Advanced Server SP4, Datacenter SP4)

                2003		RightFax 9.0, 9.3, 9.4 (32-bit only Standard, or Enterprise)

		2003 R2	RightFax 9.0, 9.3, 9.4 (32-bit only Standard, SP2 or later)

                2008	        RightFax 9.4, 10.0, 10.5, 10.6 (32-bit or 64-bit Standard, or Enterprise)

		2008 R2	RightFax 9.4, 10.0, 10.5, 10.6  (Standard, or Enterprise)

		2012		RightFax 10.6 

		2012 R2	RightFax 10.6 FP1



	Novell GroupWise

		5 to 6.5.4	RightFax 9.0, 9.3, 9.4

				RightFax 10.0 and above do not support GroupWise, please use the SMTP E-mail Gateway



	SAP

		4.5		RightFax 9.0

		4.6		RightFax 9.0

		4.6.c		RightFax 9.3, 9.4, 10.0, 10.5, 10.6

		4.7		RightFax 9.3, 9.4, 10.0, 10.5, 10.6

		5.0		RightFax 9.3, 9.4, 10.0, 10.5, 10.6

		6.0 EHP4	RightFax 9.3, 9.4, 10.0 (Unicode unsupported)

				RightFax 10.5, 10.6 (Unicode supported)

                7              RightFax 10.6



Virtualization Support

	VMWare

		ESX 3.0.1 or later	RightFax 10.0, 10.5

		vSphere 4.0 or later	RightFax 10.5

		vSphere vMotion	RightFax 10.5



	Microsoft Hyper-V (see RightFax Installation Guide for important details)

		Windows Server 2008	RightFax 10.0, 10.5, 10.6

		Windows Server 2008 R2	RightFax 10.0, 10.5, 10.6

		Windows Server 2012	RightFax 10.6



	Citrix XenServer

		6.2 or later		RightFax 10.6

Note: It is assumed that you have applied all service packs, feature packs, and hotfixes for the version of RightFax that you are using. Addtional note about third-party updates: Before deploying a third-party update (such as hotfixes or service packs), apply it in a test environment to ensure that there are no compatibility issues with RightFax

Advantage Technologies recommends updating to the latest version of Rightfax 10.6. You can learn more about RightFax 10.6 features and functionalities by clicking here. We also recommend taking advantage ofour professional services, should you require assistance upgrading your RightFax server. 

*With RightFax 9.4, for Lotus Notes 8.5.1, download RFInstal.nsf from the Patches section on the OpenText website, and use it on your Domino server. RightFax 9.4 FP1 SR4 does not include the updated RFInstal.nsf. RightFax 10.0 includes this.
**Conversion of Office 2007 documents requires installing Office 2003 with the "Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint". You cannot install Office 2007 on the RightFax Server.
***Conversion of Office 2010 documents requires installing Office 2003 with the "Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint". You cannot install Office 2010 on the RightFax Server.

Faxing has a long history as a trusted and secure form of communication, and it’s still at the heart of many business processes and workflows today. If any of your business operations rely on fax, it may be time to consider an enterprise fax server solution or an enterprise cloud based fax service.

Consider these top three reasons to update your fax environment:

1) Increased Productivity: The latest fax solutions turn formerly paper-based faxing into electronic-based faxing, essentially taking the “paper” out of the process wherever possible. Fax servers/cloud fax solutions can integrate with desktop environments and email systems, which allows employees to send and receive fax documents directly from their computer. This greatly improves worker efficiency by letting users work from their preferred environments. 

2) Reduced Costs: Companies that rely on paper-based fax machines know how time-consuming, costly, and frustrating they can be. By implementing electronic-based faxing and getting rid of physical fax machines and phone lines, you can reduce both the amount of money required to support these legacy fax machines as well as reduce your IT support costs. The right fax solution helps you accelerate business processes in a cost-effective manner.

3) Improved Compliance: Businesses face serious risks from noncompliance, with both financial and reputational ramifications. Government regulations and standards are constantly evolving, impacting how businesses around the world secure and manage their information. As pressure grows to more closely manage fax communications and document processes, leading organizations are turning to enterprise fax solutions to help them secure, track, and store information for compliance purposes.

With more than 10,000 RightFax solutions deployed worldwide, Advantage Technologies is a leader in architecting, installing and supporting on-premise and cloud-based enterprise fax and automated electronic document delivery solutions in North America.  Data security, privacy, and sovereignty are key components of any RightFax solution, providing reliable exchange of even the most sensitive records, whether via an on-premise fax server, or in the cloud with multiple cloud fax options.

For additional information or to speak with one of our software specialists please call us toll free at 1-866-730-1700 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

(Information in this blog was originally featured in this OpenText Fax Solutions Blog Post.)

*According to Davidson’sFax Service Markets, 2012-2017 Report

As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Feature Pack 1 Service Release 1! 

OpenText recommends the installation of Service Release 1 for all RightFax 10.6 Feature Pack 1 server and client installations. Service Release 1 includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Feature Pack 1 Service Release 1 for RightFax 10.6 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289 

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.

*Note: Active RightFax support is required in order to access the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page. 

We can provide you with professional services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700. 

Cyber-attacks on healthcare organizations are on the rise. The percentage of healthcare organizations that have reported a criminal cyber-attack has risen to 40 percent in 2013from 20 percent in 2009, according to an annual survey by the Ponemon Institute think tank on data protection policy.

According this recent Reuters article, stolen health credentials can go for about 10 or 20 times the value of a U.S. credit card number. Medical identity theft is often not immediately identified by a patient or their provider, giving criminals years to abuse such credentials. According to experts who have investigated cyber-attacks on healthcare organizations, fraudsters use stolen data to create fake IDs to buy medical equipment or drugs that can be resold, or they combine a patient number with a false provider number and file made-up claims with insurers.

Last month, the FBI warned healthcare providers to guard against cyber-attacks after one of the largest U.S. hospital said Chinese hackers had broken into its computer network and stole personal information of 4.5 million patients. It is no surprise that secure faxing is increasing throughout the healthcare industry, as faxing remains one of the most secure ways of transmitting sensitive information, as it is a secure, end point to end point transmission.

RightFax and Fax2Mail cloud solutions offer a secure method of transmitting protected health information, while supporting compliance by digitizing paper-based protected health information for private, secure, and auditable electronic distribution.  In addition, the new RightFax Encryption Module encrypts all fax images stored in the RightFax Image Directory, as well as preventing any unauthorized access to the fax images.

With more than 10,000 RightFax solutions deployed worldwide, Advantage Technologies is the leader in architecting, installing and supporting leading RightFax fax solutions in North America.  Data security, privacy, and sovereignty are key components of any RightFax solution, providing reliable exchange of even the most sensitive records, whether via an on-premise fax server, or in the cloud with multiple cloud deployment options.

For additional information or to speak with one of our software specialists please call us toll free at 1-866-730-1700 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Have you visited our selection of on-demand RightFax webinars? At Advantage Technologies, we frequently host webinars that help inform and educate you about the variousRightFax products and solutions we have to offer. We take pride in providing our customers with as much valuable information as possible in order to help you make the right decision. Here is the current list of webinars available:

•      Introduction to Gridstore
•      Introduction to RightFax 10.6
•      OpenText Fax Solutions for the Cloud
•      Introduction to Application Integration with RightFax
•      RightFax Cloud Options
•      SIP Trunking with RightFax & babyTEL
•      RightFax 9.4 Administrator Training

Please visit our on-demand RightFax webinar page for access to the webinar recordings. You can also select more than one webinar to download.

We are planning to host a live webinar presentation on September 10th at 2pm EDT Introducing RightFax 10.6 Feature Pack 1. You can sign up for that webinar here.

Please contact us for information at 866-730-1700 orThis email address is being protected from spambots. You need JavaScript enabled to view it.

As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Feature Pack 1! OpenText recommends the installation of Feature Pack 1 for all RightFax 10.6 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Feature Pack 1 for RightFax 10.6 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.

*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.

We can provide you with professional services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.5 dropdown menu.

RightFax 10.6 is now tested and certified with Cisco Unified Communications Manager (CUCM) 10.5 and Unity Connection 10.  

OpenText RightFax connects to telephony environments using Cisco Voice and Unified Communications Products through Plain Old Telephone Service (POTS) technology and using Fax-over-IP (FoIP) technologies. In a FoIP solution, OpenText RightFax can connect to Cisco Unified Communications Manager, Cisco IOS Voice Gateways, and Cisco Universal Gateways over IP networks. This integration to send and receive fax documents utilizes either Session Initiation Protocol (SIP) or H.323 and T.38 real-time Fax-over-IP.

Common document delivery solutions using OpenText RightFax and Cisco Voice and Unified Communications products consist of the following components:
• OpenText RightFax version 9.4 FP1 SR2 or later, containing either Dialogic® Brooktrout® SR140 software-only FoIP, or TR1034-series IP-enabled fax boards.
• Cisco Unified Communications Manager (CUCM)
• Cisco IOS Voice Gateways

Cisco Unity Connection can integrate with the Cisco Fax Server so that users can do the following while on the phone or while using the Connection Web Inbox (Connection 8.5 and later) or Messaging Inbox

• Receive faxes that are sent to the fax extension for the user. Depending on the system configuration, faxes will be available in the user mailboxes or in the user IMAP clients.
• Forward the faxes that they receive to a fax machine for printing.
• Forward the faxes that they receive to another user.

The Fax2Mail Connector for Xerox MFPs is now available. The Fax2Mail Xerox MFP connector gives Fax2Mail users the ability to access their accounts on the Xerox ColorQube 8700’s user interface. Now Fax2Mail users can walk up to the Xerox MFP and transmit fax documents through the cloud, enhancing worker productivity and cutting telephony expense.

Advantage Technologies wishes you a happy Independence Day! We hope you all enjoy your holiday, spending time with your family and friends. Advantage Technologies and OpenText are closed today, July 4th, in observance of Independence Day. We will not have regular support today. If you have a 24/7 support plan and are experiencing a RightFax emergency, please call the 24/7 support number that was provided to you. We will return to our regular hours on Monday, July 7. 

www.atechnologies.com 

Infographic used by permission from OpenText

We are excited to announce that Advantage Technologies was named the third quarter 2014 IX Partner Leader by OpenText! Advantage Technologies was recognized for their top performance and demonstrated leadership in implementing and supporting OpenText Enterprise Information Management (EIM) solutions. We were judged against the thousands of partners within the IX (Information Exchange) program. This achievement highlights the hard work of our employees, and our dedication to provide exceptional customer service. We extend our gratitude to all our customers who help make this achievement possible.

Organizations across all industry seek to efficiently and cost effectively streamline their workflows. If your organization relies on a fax server solution, you may have conisdered moving to a cloud-based fax service. Cloud-based fax service could great alternative to an on-premise fax system. We have outlined the top 5 things to consider before migrating to a cloud based fax service:

1. Fax Image Retention - Where are your fax images stored? Since most cloud-based fax service providers leverage "store and forward" messaging systems, customers need to determine if their data and images can rest on the service provider's network for any period of time. Corporate security teams will typically work with Advantage in collaboration with a fax service provider to understand the cloud providers network resiliency measures, encryption standards, and security capabilities.

Additionally, customers need to make sure they address and understand security and/or encryption between the two networks - customer and provider; our fax service providers offer a number of solutions, including Enforced TLS encryption.

2. Inbound Fax Number (DID) Portability - Can I keep my existing fax numbers? One of the first steps in our process is to gather a list of all existing inbound fax numbers to verify if every number is portable. If any of the existing fax numbers are not portable, we then determine if any "non-portable" fax numbers can be changed to an alternative, suitable inbound fax number that the fax service provider can assign. If the numbers are not portable and cannot be changed; this may hamper your ability to leverage a cloud-based fax service. We are acutely aware that for many of our customers, inbound faxing is critical to their existing workflow and cannot be easily modified. This is typically not an issue for customers migrating from an on-premise fax server solution utilizing outbound fax only.

It is important to note that not all cloud fax service providers are created equal. Many fax service providers will retain ownership of your fax number, even if you decide to cancel their service. When you work with Advantage, you retain ownership of the number, even if you decide to cancel.

In rare cases when a number cannot be ported, call forwarding can be implemented from the phone system, or a Market Expansion Line (MEL) directly from the telephony provider. Please note that call forwarding is always an option, but may negate some of the benefits of the cloud solution.

3. On-Premise vs Cloud-Based Feature Set - Are all faxing features currently available in the cloud-based solution? Cloud faxing has evolved considerably since its inception, and will only continue to become a more powerful and robust solution. Whether the cloud feature set/workflow will work for your organization all depends on what you are trying to accomplish with a fax solution.

We work closely with our customers to conduct a detailed, side-by-side, comparison when looking to convert from on-premise fax systems to a cloud-based fax service solution. This allows your users to compare the differences between the two solutions and related workflow. This will help you determine which solution is the best fit, and also to set expectations should you decide to move to the cloud. Advantage Technologies can provide you with a demo account to evaluate the service.

In our experience, organizations already using their email client to send, receive, manage, and archive their inbound and outbound faxes are likely to have a seamless transition to a cloud-based fax solution. Our cloud fax service providers generally allow users to send and receive faxes using any on-premise, hosted, or cloud-based email system.

Finally, customers that want the best of both worlds - on-premise fax server software features and functionality and the ability to bypass on-premise phone systems and services can take advantage of our "hybrid" fax solution. Hybrid fax solutions leverages your existing on-premise fax system with a cloud-based fax service provider for fax telephony resources.

4. Third-party Application Integration - Can my existing third-party applications integrate with a cloud-based solution? In most cases, yes, but some evaluation may be necessary to determine which workflows you have in place and whether any changes may need to be applied to your fax integrations and/or workflows. Advantage Technologies will perform an assessment of your current working environment to help determine whether your applications can integrate with a cloud-based fax solution.

All of our fax service partners provide a number of integration options for customers. Advantage Technologies can leverage available API’s in order to integrate your application with the cloud-based fax solution.

5. MFP Device Connection - Can I continue to use my MFP device as I do with my on-premise server today? MFP integration with on-premise fax systems provides walk-up faxing for users without the need for local fax lines and fax boards on the device itself. This helps reduce the cost of ownership and gives users a single fax repository - their fax or email inbox to track, view, and manage faxes. In many cases, our cloud-based fax service providers can integrate with your existing MFPsby connecting devices securely over the Internet or via VPN. However, the existing workflow and/or two-way communication between your on-premise fax server and the MFP may not be replicated exactly by the cloud-based fax service provider.

No matter what you decide, Advantage Technologies is with you every step of the way. Leverage our expertise in deciding on whether a cloud-based fax service solution is a good fit for your organization.

Contact Advantage Technologies to Learn More:
        This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.
        (866) 730-1700
        www.ATechnologies.com

In some cases, usually after a server reboot, the RightFax service fails to automatically restart. This tech tip will help you configure a RightFax service to automatically restart if it fails to start on start up. You may receive an error message such as:

"The service did not respond to the start or control request in a timely fashion." 

and/or 

"A timeout was reached (30000 milliseconds) while waiting for the RightFax Exchange Connector service to connect."

To resolve, please take the following steps. These steps can apply to any RightFax service:

1. On the RightFax Server, (or any other module server) open Services.
2. Find any RightFax service.
3. Right click and select Properties.
4. Select the Recovery tab.
5. Change First Failure to Restart the Service.
6. Click OK.
7. Repeat steps 3 – 6 for all RightFax services including:
         Captaris Conversion Engine
         Captaris Sync Module
         Dialogic Corporation Boston Host Service

That is it. Your RightFax service should not fail to restart on subsequent server startups. Please contact support at 212-717-7700 if you have any questions or concerns.

Although it’s not mentioned in the installation or admin guides, you can now bulk import coversheets in RightFax 10.6, as opposed to uploading coversheets separately in previous versions of RightFax. Just go to the edit menu and select “Import Cover Sheets” while in the coversheets entry in the EFM Tree-View:

You can then select the coversheets from your old RightFax server (or other location) by either Shift-Clicking (to get a series of files) or Ctrl-Clicking (to select specific files) from the explorer view that pops up:

As noted in the file type drop down, RightFax 10.6 supports Word (doc, docx), HTML (html, htm), MSHTML (mht,mhtml) or PCL coversheets.

There you have it! You just saved a ton of time by bulk uploading coversheets vs uploading individual coversheets. One of the many great enhancements in RightFax 10.6

As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Service Release 3! OpenText recommends the installation of Service Release 3 for all RightFax 10.6 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Service Release 3 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.

*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.

We can provide you with professional services, should you require assistance in updating your RightFax 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.

Are you still running RightFax 9.4? If so, you may want to consider upgrading to a newer version of RightFax. OpenText has issued a reminder that RightFax version 9.4 will be entering the Sustaining Maintenance stage of the product lifestyle on May 31st, 2014, which means that no new service packs or patches will be released. Upgrading to a more current version of RightFax may be required for problem resolution.

An Advantage Technologies representative will be happy to assist you with any questions or concerns regarding upgrading to a newer version of RightFax. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866-730-1700 for more information.

OpenText will provide patches and bug fixes to each version for a period of at least eighteen (18) months after the subsequent version is made available to subscribers of the Software Maintenance Program and its licensees.

Click here for more information about the all new RightFax 10.6.

This is just a quick post to inform you that RightFax was not affected by the recent Heartbleed vulnerability bug. Heartbleed was a security bug in the open-source OpenSSL cryptography library, widely used to implement the Internet's Transport Layer Security (TLS) protocol.

RightFax uses OpenSSL version 0.9.8.10 for libcrypto.dll and version 1.0.0a for libeay.dll, which were one of the OpenSSL versions not affected by the heartbleed bug. The HeartBleed vulnerability was introduced in version 1.0.1. To read more about heartbleed,click here.

Information from OpenSSL could be found here.

Gridstore has been gaining considerable momentum recently in the storage industry. Gridstore’s grid storage provides optimized storage solutions for hyper-v, which can help accelerate application performance by up to 400% and at half the cost.

IT pro Rick Vanover gave a firsthand look at Gridstore series of storage products in a blog post on techrepublic.com. Here is a quick take away from his post:

1. Gridstore grid storage adds nodes dynamically to a storage pool, has a low cost of entry, low incremental costs and as Rick claims, is a great way to do storage.
2. Gridstore can dynamically add nodes as performance and capacity dictates, without the upfront investment.
3. Node configuration is easily done through an intuitive and an easy to use MMC application in Windows, called GridControl.
4. Nodes can be accommodated as failed which is an important protection element.

Gridstore is a leader in software defined storage that is optimized for Hyper-V. Gridstore offers a cost effective solution that helps you achieve four times the storage performance at half the cost. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 866-730-1700 for more information. Learn more about Gridstore.

Refer to Rick’s original post for a deeper technical breakdown about Gridstore grid storage.