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As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Feature Pack 1 Service Release 1! 

OpenText recommends the installation of Service Release 1 for all RightFax 10.6 Feature Pack 1 server and client installations. Service Release 1 includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Feature Pack 1 Service Release 1 for RightFax 10.6 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289 

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.

*Note: Active RightFax support is required in order to access the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page. 

We can provide you with professional services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700. 


Cyber-attacks on healthcare organizations are on the rise. The percentage of healthcare organizations that have reported a criminal cyber-attack has risen to 40 percent in 2013from 20 percent in 2009, according to an annual survey by the Ponemon Institute think tank on data protection policy.

According this recent Reuters article, stolen health credentials can go for about 10 or 20 times the value of a U.S. credit card number. Medical identity theft is often not immediately identified by a patient or their provider, giving criminals years to abuse such credentials. According to experts who have investigated cyber-attacks on healthcare organizations, fraudsters use stolen data to create fake IDs to buy medical equipment or drugs that can be resold, or they combine a patient number with a false provider number and file made-up claims with insurers.

Last month, the FBI warned healthcare providers to guard against cyber-attacks after one of the largest U.S. hospital said Chinese hackers had broken into its computer network and stole personal information of 4.5 million patients. It is no surprise that secure faxing is increasing throughout the healthcare industry, as faxing remains one of the most secure ways of transmitting sensitive information, as it is a secure, end point to end point transmission.

RightFax and Fax2Mail cloud solutions offer a secure method of transmitting protected health information, while supporting compliance by digitizing paper-based protected health information for private, secure, and auditable electronic distribution.  In addition, the new RightFax Encryption Module encrypts all fax images stored in the RightFax Image Directory, as well as preventing any unauthorized access to the fax images.

With more than 10,000 RightFax solutions deployed worldwide, Advantage Technologies is the leader in architecting, installing and supporting leading RightFax fax solutions in North America.  Data security, privacy, and sovereignty are key components of any RightFax solution, providing reliable exchange of even the most sensitive records, whether via an on-premise fax server, or in the cloud with multiple cloud deployment options.

For additional information or to speak with one of our software specialists please call us toll free at 1-866-730-1700 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Have you visited our selection of on-demand RightFax webinars? At Advantage Technologies, we frequently host webinars that help inform and educate you about the variousRightFax products and solutions we have to offer. We take pride in providing our customers with as much valuable information as possible in order to help you make the right decision. Here is the current list of webinars available:

  •      Introduction to Gridstore
  •      Introduction to RightFax 10.6
  •      OpenText Fax Solutions for the Cloud
  •      Introduction to Application Integration with RightFax
  •      RightFax Cloud Options
  •      SIP Trunking with RightFax & babyTEL
  •      RightFax 9.4 Administrator Training

Please visit our on-demand RightFax webinar page for access to the webinar recordings. You can also select more than one webinar to download.

We are planning to host a live webinar presentation on September 10th at 2pm EDT Introducing RightFax 10.6 Feature Pack 1. You can sign up for that webinar here.

Please contact us for information at 866-730-1700 orThis email address is being protected from spambots. You need JavaScript enabled to view it.


As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Feature Pack 1! OpenText recommends the installation of Feature Pack 1 for all RightFax 10.6 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Feature Pack 1 for RightFax 10.6 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.

*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.

We can provide you with professional services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.5 dropdown menu.



RightFax 10.6 is now tested and certified with Cisco Unified Communications Manager (CUCM) 10.5 and Unity Connection 10.  

OpenText RightFax connects to telephony environments using Cisco Voice and Unified Communications Products through Plain Old Telephone Service (POTS) technology and using Fax-over-IP (FoIP) technologies. In a FoIP solution, OpenText RightFax can connect to Cisco Unified Communications Manager, Cisco IOS Voice Gateways, and Cisco Universal Gateways over IP networks. This integration to send and receive fax documents utilizes either Session Initiation Protocol (SIP) or H.323 and T.38 real-time Fax-over-IP.

Common document delivery solutions using OpenText RightFax and Cisco Voice and Unified Communications products consist of the following components:
• OpenText RightFax version 9.4 FP1 SR2 or later, containing either Dialogic® Brooktrout® SR140 software-only FoIP, or TR1034-series IP-enabled fax boards.
• Cisco Unified Communications Manager (CUCM)
• Cisco IOS Voice Gateways

Cisco Unity Connection can integrate with the Cisco Fax Server so that users can do the following while on the phone or while using the Connection Web Inbox (Connection 8.5 and later) or Messaging Inbox

• Receive faxes that are sent to the fax extension for the user. Depending on the system configuration, faxes will be available in the user mailboxes or in the user IMAP clients.
• Forward the faxes that they receive to a fax machine for printing.
• Forward the faxes that they receive to another user.


The Fax2Mail Connector for Xerox MFPs is now available. The Fax2Mail Xerox MFP connector gives Fax2Mail users the ability to access their accounts on the Xerox ColorQube 8700’s user interface. Now Fax2Mail users can walk up to the Xerox MFP and transmit fax documents through the cloud, enhancing worker productivity and cutting telephony expense.

fax2mail and xerox


Advantage Technologies wishes you a happy Independence Day! We hope you all enjoy your holiday, spending time with your family and friends. Advantage Technologies and OpenText are closed today, July 4th, in observance of Independence Day. We will not have regular support today. If you have a 24/7 support plan and are experiencing a RightFax emergency, please call the 24/7 support number that was provided to you. We will return to our regular hours on Monday, July 7. 

www.atechnologies.com 

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We are excited to announce that Advantage Technologies was named the third quarter 2014 IX Partner Leader by OpenText! Advantage Technologies was recognized for their top performance and demonstrated leadership in implementing and supporting OpenText Enterprise Information Management (EIM) solutions. We were judged against the thousands of partners within the IX (Information Exchange) program. This achievement highlights the hard work of our employees, and our dedication to provide exceptional customer service. We extend our gratitude to all our customers who help make this achievement possible.

 


Organizations across all industry seek to efficiently and cost effectively streamline their workflows. If your organization relies on a fax server solution, you may have conisdered moving to a cloud-based fax service. Cloud-based fax service could great alternative to an on-premise fax system. We have outlined the top 5 things to consider before migrating to a cloud based fax service:

1. Fax Image Retention - Where are your fax images stored? Since most cloud-based fax service providers leverage "store and forward" messaging systems, customers need to determine if their data and images can rest on the service provider's network for any period of time. Corporate security teams will typically work with Advantage in collaboration with a fax service provider to understand the cloud providers network resiliency measures, encryption standards, and security capabilities.

Additionally, customers need to make sure they address and understand security and/or encryption between the two networks - customer and provider; our fax service providers offer a number of solutions, including Enforced TLS encryption.

2. Inbound Fax Number (DID) Portability - Can I keep my existing fax numbers? One of the first steps in our process is to gather a list of all existing inbound fax numbers to verify if every number is portable. If any of the existing fax numbers are not portable, we then determine if any "non-portable" fax numbers can be changed to an alternative, suitable inbound fax number that the fax service provider can assign. If the numbers are not portable and cannot be changed; this may hamper your ability to leverage a cloud-based fax service. We are acutely aware that for many of our customers, inbound faxing is critical to their existing workflow and cannot be easily modified. This is typically not an issue for customers migrating from an on-premise fax server solution utilizing outbound fax only.

It is important to note that not all cloud fax service providers are created equal. Many fax service providers will retain ownership of your fax number, even if you decide to cancel their service. When you work with Advantage, you retain ownership of the number, even if you decide to cancel.

In rare cases when a number cannot be ported, call forwarding can be implemented from the phone system, or a Market Expansion Line (MEL) directly from the telephony provider. Please note that call forwarding is always an option, but may negate some of the benefits of the cloud solution.

3. On-Premise vs Cloud-Based Feature Set - Are all faxing features currently available in the cloud-based solution? Cloud faxing has evolved considerably since its inception, and will only continue to become a more powerful and robust solution. Whether the cloud feature set/workflow will work for your organization all depends on what you are trying to accomplish with a fax solution.

We work closely with our customers to conduct a detailed, side-by-side, comparison when looking to convert from on-premise fax systems to a cloud-based fax service solution. This allows your users to compare the differences between the two solutions and related workflow. This will help you determine which solution is the best fit, and also to set expectations should you decide to move to the cloud. Advantage Technologies can provide you with a demo account to evaluate the service.

In our experience, organizations already using their email client to send, receive, manage, and archive their inbound and outbound faxes are likely to have a seamless transition to a cloud-based fax solution. Our cloud fax service providers generally allow users to send and receive faxes using any on-premise, hosted, or cloud-based email system.

Finally, customers that want the best of both worlds - on-premise fax server software features and functionality and the ability to bypass on-premise phone systems and services can take advantage of our "hybrid" fax solution. Hybrid fax solutions leverages your existing on-premise fax system with a cloud-based fax service provider for fax telephony resources.

4. Third-party Application Integration - Can my existing third-party applications integrate with a cloud-based solution? In most cases, yes, but some evaluation may be necessary to determine which workflows you have in place and whether any changes may need to be applied to your fax integrations and/or workflows. Advantage Technologies will perform an assessment of your current working environment to help determine whether your applications can integrate with a cloud-based fax solution.

All of our fax service partners provide a number of integration options for customers. Advantage Technologies can leverage available API’s in order to integrate your application with the cloud-based fax solution.

5. MFP Device Connection - Can I continue to use my MFP device as I do with my on-premise server today? MFP integration with on-premise fax systems provides walk-up faxing for users without the need for local fax lines and fax boards on the device itself. This helps reduce the cost of ownership and gives users a single fax repository - their fax or email inbox to track, view, and manage faxes. In many cases, our cloud-based fax service providers can integrate with your existing MFPsby connecting devices securely over the Internet or via VPN. However, the existing workflow and/or two-way communication between your on-premise fax server and the MFP may not be replicated exactly by the cloud-based fax service provider.

No matter what you decide, Advantage Technologies is with you every step of the way. Leverage our expertise in deciding on whether a cloud-based fax service solution is a good fit for your organization.

Contact Advantage Technologies to Learn More:
        This email address is being protected from spambots. You need JavaScript enabled to view it.
">This email address is being protected from spambots. You need JavaScript enabled to view it.
        (866) 730-1700
        www.ATechnologies.com


In some cases, usually after a server reboot, the RightFax service fails to automatically restart. This tech tip will help you configure a RightFax service to automatically restart if it fails to start on start up. You may receive an error message such as:

"The service did not respond to the start or control request in a timely fashion." 

and/or 

"A timeout was reached (30000 milliseconds) while waiting for the RightFax Exchange Connector service to connect."

To resolve, please take the following steps. These steps can apply to any RightFax service:

1. On the RightFax Server, (or any other module server) open Services.
2. Find any RightFax service.
3. Right click and select Properties.
4. Select the Recovery tab.
5. Change First Failure to Restart the Service.
6. Click OK.
7. Repeat steps 3 – 6 for all RightFax services including:
         Captaris Conversion Engine
         Captaris Sync Module
         Dialogic Corporation Boston Host Service

rstrtsrvc

That is it. Your RightFax service should not fail to restart on subsequent server startups. Please contact support at 212-717-7700 if you have any questions or concerns.


Although it’s not mentioned in the installation or admin guides, you can now bulk import coversheets in RightFax 10.6, as opposed to uploading coversheets separately in previous versions of RightFax. Just go to the edit menu and select “Import Cover Sheets” while in the coversheets entry in the EFM Tree-View:


cvrsht1

You can then select the coversheets from your old RightFax server (or other location) by either Shift-Clicking (to get a series of files) or Ctrl-Clicking (to select specific files) from the explorer view that pops up:

cvrsht2

As noted in the file type drop down, RightFax 10.6 supports Word (doc, docx), HTML (html, htm), MSHTML (mht,mhtml) or PCL coversheets.

There you have it! You just saved a ton of time by bulk uploading coversheets vs uploading individual coversheets. One of the many great enhancements in RightFax 10.6


As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Service Release 3! OpenText recommends the installation of Service Release 3 for all RightFax 10.6 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Service Release 3 from the OpenText Knowledge Center* by visiting the following link:


https://knowledge.opentext.com/knowledge/cs.dll/open/15703289


If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.


*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.


We can provide you with professional services, should you require assistance in updating your RightFax 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
 or 1-866-730-1700.


Are you still running RightFax 9.4? If so, you may want to consider upgrading to a newer version of RightFax. OpenText has issued a reminder that RightFax version 9.4 will be entering the Sustaining Maintenance stage of the product lifestyle on May 31st, 2014, which means that no new service packs or patches will be released. Upgrading to a more current version of RightFax may be required for problem resolution.

An Advantage Technologies representative will be happy to assist you with any questions or concerns regarding upgrading to a newer version of RightFax. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866-730-1700 for more information.

OpenText will provide patches and bug fixes to each version for a period of at least eighteen (18) months after the subsequent version is made available to subscribers of the Software Maintenance Program and its licensees.

Click here for more information about the all new RightFax 10.6.

Version

Status

 
RightFax 10.6

Supported

36 months after release of subsequent version

RightFax 10.5

Supported

November 11, 2016

RightFax 10

Supported

July 17, 2015

RightFax 9.4

Supported

May 31, 2014

RightFax 9.3

Past Maintenance

December 31, 2011

RightFax 9.0

Past Maintenance

October 1, 2009

RightFax 8.7

Past Maintenance

September 1, 2008

RightFax 8.5

Past Maintenance

February 17, 2006

RightFax 8.0

Past Maintenance

September 30, 2004


This is just a quick post to inform you that RightFax was not affected by the recent Heartbleed vulnerability bug. Heartbleed was a security bug in the open-source OpenSSL cryptography library, widely used to implement the Internet's Transport Layer Security (TLS) protocol.

RightFax uses OpenSSL version 0.9.8.10 for libcrypto.dll and version 1.0.0a for libeay.dll, which were one of the OpenSSL versions not affected by the heartbleed bug. The HeartBleed vulnerability was introduced in version 1.0.1. To read more about heartbleed,click here.

Information from OpenSSL could be found here.

Heartbleed


Gridstore has been gaining considerable momentum recently in the storage industry. Gridstore’s grid storage provides optimized storage solutions for hyper-v, which can help accelerate application performance by up to 400% and at half the cost.

IT pro Rick Vanover gave a firsthand look at Gridstore series of storage products in a blog post on techrepublic.com. Here is a quick take away from his post:

  1. Gridstore grid storage adds nodes dynamically to a storage pool, has a low cost of entry, low incremental costs and as Rick claims, is a great way to do storage.
  2. Gridstore can dynamically add nodes as performance and capacity dictates, without the upfront investment.
  3. Node configuration is easily done through an intuitive and an easy to use MMC application in Windows, called GridControl.
  4. Nodes can be accommodated as failed which is an important protection element.

Gridstore is a leader in software defined storage that is optimized for Hyper-V. Gridstore offers a cost effective solution that helps you achieve four times the storage performance at half the cost. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 866-730-1700 for more information. Learn more about Gridstore.

Refer to Rick’s original post for a deeper technical breakdown about Gridstore grid storage.


Gridstore™, a leader in software-defined storage built for Windows Servers and Hyper-V that accelerates application I/O, today announced in a press release today that Gridstore 3, its innovative solution built for virtualization, has been verified as Citrix Ready®. The Citrix Ready program helps customers identify third-party solutions that are recommended to enhance virtualization, networking and cloud computing solutions from Citrix. Gridstore 3 completed a rigorous verification process to ensure compatibility with Citrix CloudPlatform™ powered by Apache CloudStack, providing confidence in joint solution compatibility.

The Citrix Ready program makes it easy for customers to identify complementary products and solutions that enhance Citrix environments. Customers can be confident that Gridstore 3 has successfully passed a series of tests established by Citrix, and can be trusted to work effectively with CloudPlatform.

Architected specifically for Microsoft Windows Server 2012 and Hyper-V, Gridstore 3 was designed to address the architectural disconnect between traditional storage and virtualized servers. Gridstore 3 solves this critical issue to help deliver performance in a Windows Server Hyper-V environment at an affordable price point along with massive scalability. Designed to meet the storage virtualization challenges faced by mid-size enterprises Gridstore 3 is available in both hybrid and capacity models, providing the perfect solution for optimizing virtualized application performance. 3.0 delivers improved application performance and the industry's first and only TrueQoS™ (True Quality of Service) in a pay-as-you-scale format.

Advantage Technologies recently teamed up with Gridstore to provide the industry's leading software-defined storage platform to our customers.

The full press release can be viewed here (via marketwired).

atny gridstore

 

  • Accelerate Hyper-V apps
  • Eliminate I/O bottlenecks between VMs and underlying storage
  • Increase VM density your storage can support

As companies progress in their virtualization initiatives, they find that they are not seeing the dramatic ROI that virtualization promised. This shortfall is the result of additional infrastructure costs such as high-end storage that is needed to support the virtualized workloads running on commodity servers. At the root of the need for this high-end storage is an attempt to mask the effects of the I/O blender.

Gridstore 3.0 is optimized storage for Hyper-V. Its patented architecture completely eliminates the I/O blender. With the ability to provide per-VM optimizations that accelerate and prioritize application I/O in virtualized environments, Gridstore takes Hyper-V storage to a whole new level.

Key Features

vmOptimized™ Storage – Accelerates I/O for every application.

TrueQoS – Guarantees Performance of your most important apps/VMs.

GridScale – Massively parallel performance that scales without loss.

Below is a short video about Gridstore’s Optimized storage for Hyper-V:

Advantage Technologies offers the full line of Gridstore products. Contact us today if you would like to learn more about how you can accelerate your virtual application performance by 4 times and at half the cost.

Gridstore 3.0 Optimized Storage for Hyper-V from ATechnologies on Vimeo.

 


There has been a lot of interest demonstrated by our customers for the all new RightFax Encryption Module. The RightFax Encryption Module is an optional module, made available in RightFax 10.6. In short, the RightFax Encryption module encrypts all fax images stored in the RightFax Image Directory. The RightFax Encryption Module prevents any and all unauthorized access to fax images in the RightFax Image Directory Structure. Access to the RightFax Image Directory Structure is also tracked and recorded for audit purposes. The RightFax Encryption module encrypts all data at rest with TripleDES 192-bit security and supports PCI-DSS and HIPAA compliance, making it important for thoseexchanging protected or sensitive information. The RightFax Encryption Module is also importantfor those with internal data breach concerns, or anyone seeking an extra layer of protection for fax images and content. Please contact us at 866-730-1700 or This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

encryption


ESG Labs recently released a lab validation report about the effectiveness of Gridstore. ESG Lab performed initial hands-on evaluation of the Gridstore storage solution at Gridstore's Mountain View, California facilities. Highlights include:

  • ESG Lab installed a 3-node grid. The effortless installation required minimal administrator interaction and completed minutes after power-on with the storage immediately available for use.
  • The grid was configured using the intuitive Grid Control, an MMC snap-in.
  • After defining a profile for the grid, all nodes were auto-discovered and were automatically configured without administrator intervention.
  • ESG lab created virtual LUNs, which were recognized, formatted, and made available using standard Microsoft tools.
  • With a few mouse clicks, ESG Lab assigned different QoS levels to different VMs running simulated application workloads and verified that QoS policies were enforced.

The full ESG Lab report can found on our Gridstore page here. For more information about Gridstore and other products, call us at 866-730-1700 or emailThis email address is being protected from spambots. You need JavaScript enabled to view it.

www.atechnologies.com

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