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Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached end-of-life, the Advantage Technologies helpdesk will provide support on a best effort basis.

Open Text will provide patches and bug fixes to each version for a period of at least eighteen (18) months after the subsequent version is made available to subscribers of the Software Maintenance Program and its licenses.

PLEASE NOTE: Rightfax 9.4 will reach end of life on May 31, 2014. If you need help upgrading your RightFax system, please contact the help desk at 212-717-7700.

If you have any questions or would like more information about the Open Text Support Lifecycle, please contact us at 212-717-7700 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Visit www.atechnlogies.com. '; document.getElementById('cloak10532').innerHTML += 'This email address is being protected from spambots. You need JavaScript enabled to view it." data-mce-' + path + '\'' + prefix + ':' + addy10532 + '\'>'+addy_text10532+'<\/a>'; //--> 

ProductVersionSupport StatusSustaining Maintenance Date
RightFax
10.6
Supported
Release Date + 36 months
RightFax
10.5
Supported
36 months after release of subsequent version
RightFax
10
Supported
July 17, 2015
RightFax
9.4
Supported
May 31, 2014
RightFax
9.3
Sustaining Maintenance
December 31, 2011
RightFax
9.0
Sustaining Maintenance
October 1, 2009
RightFax
8.7
Sustaining Maintenance
September 1, 2008
RightFax
8.5
Sustaining Maintenance
February 17, 2006
RightFax
8.0
Sustaining Maintenance
September 30, 2004

Advantage Technologies is excited to announce that they are now a reseller of Gridstore! You can view the full press release here.

Gridstore is software-defined storage that is optimized for Hyper-V. Gridstore is designed specifically to accelerate applications in virtualized environments. Tradiotonal storage suffers from the I/O blender which severely impacts application performance in virtual environments.

With its patented Server-side Virtual Controller™ Technology (vController), Gridstore dynamically optimizes and prioritizes I/O before it leaves the server and leverages parallel network connections to accelerate I/O to massive scales, by up to 500% and at half the cost!

Visit our Gridstore page to learn more on how you can cost effectively increase the speed and application performance in you virtual environments. There you will get access to number of informative PDFs, and information on Gridstore Specifications.

Contact us at 866-730-1700, or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

atny gridstore


There is a known issue with the newest update to Adobe Reader (11.0.06) and Print-to-Fax. We advise our RightFax customers to not update to the latest Adobe until a patch is made available by OpenText. The issues is being tracked by bug tracking number RF-10668. If you have the latest Adobe, you can still use the print-to-fax utility with this workaround:

1. Navigate to Preferneces Menu

2. Under categories choose Security (Enhanced)

3. In the Sandbox Protection section, remove the check from checkbos Enable Protected Mode at Startup.

Please contact us at 866-730-1700 or email This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions or concerns. We will keep you posted once the patch has been released.

pdf logo


Do the signatures of your faxes have a low quality look? The lines of your signature look visibly faded or blurred in places, giving your signature a cheaply scanned appearance.

RightFax allows you to append and store your signature. Some users do this, but do not optimize their signature, giving it that poor quality look. We have outlined for you some easy steps you can take to achieve a high quality signature image to use on all your faxes.

Before we begin, make sure you already have installed Paint.net on your computer. You can download paint.net for free from sites like CNET.

When collecting signatures for use with faxing, we recommend using either an extra fine permanent marker or heavy rollerball pen with black ink, such as the Sharpie Industrial Extra Fine Point:

 1

Heavier paper can help. 24# or 28# bright white bond paper is best as it provides excellent contrast and helps reduce ink “bleeding

1. First scan in your signature sample. We recommend 600dpi scans, but 300dpi will produce very good results as well.   

      2. Open the Image in Paint.Net and start by activating the Rectangle Select tool:2

     3. Select tightly around the signature:

      3

     4.Press Ctrl-C or Select Edit|Copy from the menu bar

     5. Press Ctrl-N or File|New from the menu bar and set the DPI to match the scan resolution (300 in this sample) in the dialog. Do not change any other settings:  

      4

      6. Press Ctrl-V or select Edit|Paste from the menu bar in the new document:

      5

     7. Now, from the adjustments menu, select “Black and White”

     6

     8. Now, select Adjustments|Brightness / Contrast… and set the contrast to Max:

     7

     9.  Before and after:

        a. Before: 9

        b. After: 10

     10. Now save as a JPEG:

     11

    11. In the save configuration, set the Quality to 100:

     12

12.   The exported JPEG should now be of optimal quality for use as a fax signature.


As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Service Release 2! It includes a number of important new features and fixes which may be essential to the operating environment. For a complete list of new features, fixed issues delivery information and installation instructions, refer to the Readme.

Our customers can download RightFax 10.6 Service Release 2 from the OpenText Knowledge Center* by visiting the following link:
https://knowledge.opentext.com/knowledge/cs.dll/open/15703289


If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.


*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out ourSupport Quote Request Form. To learn more about RightFax support, please visit our RightFax Support page.


We can provide you with professional services, should you require assistance in updating your RightFax 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
 or 1-866-730-1700.

rightfax


As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.5 Feature Pack 1 Service Release Four! OpenText recommends the installation of Service Release 4 for all RightFax 10.5 Feature Pack 1 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Service Release 4 from the OpenText Knowledge Center* by visiting the following link:
https://knowledge.opentext.com/knowledge/cs.dll/open/15703289


If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.5 dropdown menu.


*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out ourSupport Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.


We can provide you with professional services, should you require assistance in updating your RightFax 10.5 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
">This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.

 

babyTEL just announced in a press release Tuesday that it now offers encryption for T.38 real-time fax transmission over the Internet. The encryption solution from babyTEL encrypts not only the T.38 signaling, but also encrypts the media (RTP) transmission over Internet.

babyTEL, a global leader of Voice over Internet Protocol (VoIP) and T.38 Fax over Internet Protocol (FoIP) services, is the first VoIP/FoIP/T.38 service provider to offer T.38 encryption over the Internet. This major breakthrough allows enterprise to meet HIPAA, SOX and privacy expectations while taking advantage of the savings and architectural benefits of SIP internet telephony. Combined with its leading edge architecture for Business Continuity, the babyTEL solution empowers enterprise to build virtual, redundant and sophisticated designs at a greatly reduced cost.

babyTEL SIP Trunking with RightFax helps you save money by eliminating dedicated fax T1/PRI lines. SIP Trunking provides a virtual trunk over the internet to PSTN, allowing you to send and receive faxes over the internet. Advantage Technologies is a certified babyTEL partner. We have made numerous implementations for clients leveraging this exciting technology. To learn more about babyTEL SIP Trunking with RightFax, please click here.

 babytel


scientist has started developing a device that would fax organisms to Earth from Mars! Actually, the device is a digital biological converter, which would create a copy of an organism from a distant location, and send it down to Earth. The concept behind this ingenious idea is that the genetic code that governs life can be stored in a computer and transmitted just like any other information. Looks like faxing is going to outer space!

While we are not able to fax to and from Mars, RightFax is certainly able to securely fax your business critical documents quickly and easily. RightFax is fully scalable to any size operation, includes many different integrations and modules that allow you to seamlessly integrate into your organization, while assisting you with compliance and document retention requirements. RightFax also has several cloud solutions, providing you with multiple options when deploying a fax solution. The all-new RightFax 10.6 includes many new features and upgrades that improve upon the award winning RightFax software.

Galaxia-y-Espacio-Exterior


RightFax 10.6 is now available for download! Call us today if you need assistance in downloading and installing the RightFax 10.6. RightFax 10.6 is the latest update forRightFax by OpenText. RightFax 10.6 includes new compatibility upgrades, new security features and new tools to increase ease of use for the user as well as the administrator. To see a more detailed explanation on what is new for RightFax 10.6, please visit our RightFax 10.6 page.

Also, please note, RightFax version 9.4 will no longer receive support from OpenText as of May 31, 2014 (End-of-Life). Please contact us at 212-717-7700 orThis email address is being protected from spambots. You need JavaScript enabled to view it. for more information.


We are excited for the upcoming release of RightFax 10.6! RightFax 10.6, scheduled for release in November 2013, is the latest installment of RightFax, the market-leading network fax server solution. RightFax 10.6 includes a number of new features, enhancements that will help to increase productivity and reduce costs. We at Advantage are excited to offer you a sneak peak of what you can expect for RightFax 10.6; feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866-730-1700 for a one on one demonstration:

Compatibility Upgrades

  • Updated Support- for the latest Microsoft Applications such as Exchange 2013, SharePoint 2013, and Windows Server 2012
  • Updated Integrations- SAP, Lotus, IBM WebSphere, MFPs

Compliance and Security

  • RightFax Encryption Module- A brand new optional module for encrypting faxes
  • Federal Information Processing Standard Compliance-RightFax fully compliant with FIPS
  • RightFax Vault- A scalable, efficient fax archiving, designed for RightFax

Enterprise Grade

  • RightFax Collectives- A single RightFax collective can now hold 12 servers instead of 4!
  • MicrosoftSystem Center Configuration Manager (SCCM)
  • Service Management- RightFax services are now set to automatically restart upon failure
  • Web EFM-Updated web-based administration tool that is supported on all browsers (IE, Firefox, Chrome, and Safari)
  • Interoperability- with major SIP trunking providers to certify T.38 compatibility with RightFax

Ease of Administration and Use

  • RightFax Admin Dashboard-Added ability to monitor an entire Shared Services collective and associated Remote DocTransports from one location. Now includes a history of channel utilization over time
  • Alerting and Monitoring- Updated monitoring to ensure the health of the RightFax Server
  • Enterprise Fax Reporter- New reporter that allows admins to clearly identify: Groups with large outbound fax volume, points in the day where fax channels are fully saturated and bottlenecks in production fax throughput
  • Fax Notification Improvements-Administrators can now allow inbound ANI info to be populated in SMTP messages
  • Microsoft User Access Control- now fully supported in RightFax 10.6
  • Enhanced Automatic Fax Aging Improvements

Please check back frequently for additional information about RightFax 10.6 as we approach the release date. For more information, visit our RightFax 10.6 webpage.

logo-rightfax


rightfax-cloud

An article last week by Ken Congdon, editor-in-chief of Healthcare Technology Online, entitled “Do Healthcare Providers Finally Trust the Cloud?” discusses a couple studies that seem to show that Healthcare IT professionals are coming to have confidence in the security of cloud-based systems for Health IT.

This is important for OpenText because we offer cloud-based and hybrid fax solutions that transmit faxes via the cloud. Our systems help eliminate paper and keep faxes in electronic format throughout their lifecycle. We go to great lengths to ensure that using our services would allow an organization to be HIPAA compliant.

For example: our EasyLink Fax2Mail service undergoes HIPAA Audits every year and we meet the requirements for HIPAA/HITECH by providing the security features listed below:

  • Encryption at Rest and in Transit
    • Symmetric 128-bit AES encryption
    • Encryption keys are rotated every 30 days
  • Immediate Document Deletion Option
    • Documents are deleted as soon as delivery is completed
  • Encrypted Archiving Option
    • Documents can be archived with encryption enabled
  • No Archive Option
    • Customer has the ability to choose not to archive documents
  • HIPAA Viewer Option
    • Restricts EasyLink from viewing any customer data

Bottom Line? OpenText’s cloud fax services are secure and help companies meet HIPAA requirements when transmitting protected health information via the cloud.

We at Advantage are no strangers when it comes to cloud faxing. We are constantly at work to keep up with the latest technological enhancements, making sure we provide you with the best possible RightFax support and services.

For more on cloud services, please click here

(This blog was original posted by OpenText Fax Solutions Blog)


fax2mailsm

OpenText has received compliance certification at our Ashburn, VA data center with the Payment Card Industry (PCI) Data Security Standard (DSS). This certification by an independent auditor confirms the care we take to protect customer data – specifically it ensures our processes around transmitting faxes with credit card data in them are complaint with the PCI-DSS standards requiring that payment card data be kept private.

Many times neither organizations, nor their customers, realize that faxes contain payment card information. In true credit card fashion it would benefit them to “read the fine print” and understand that if a breach occurred they’d experience significant losses – including damaged brand reputation, loss of sales, and payment card issuer fines of $5,000 to $100,000. Even if organizations are suspected of a breach, the PCI-DSS folks can levy additional “fees” in the form of forensic examiners rigorously inspecting everyone involved, including their customers and vendors.

OpenText’s compliance with PCI-DSS certifies our ability to protect against the risks above by offering:

  • encrypted transmission security
  • encryption of data at rest
  • immediate fax document deletion
  • no archiving of fax data
  • controls preventing OpenText personnel from accessing customer fax data

Ultimately, more than anything else, meeting this standard furthers our pledge to continue implementing the policies, procedures and technology necessary to keep our customers’ fax data protected and our transmission network secure.

To learn more about EasyLink Fax2Mail services, please click here

(This blog was original posted by OpenText Fax Solutions Blog)


Problem:
The application log on the RightFax Server shows "Error 231 in transacting named pipe"

or
When trying to view faxes in FaxUtil or login to FaxUtil, "Error 231 in transacting named pipe" occurs.

Solution:

This error occurs for two reasons. Both are related to the RightFax database.

Cause 1: RightFax database unable to handle workload

You can expect this error regularly if you're sending a large batch of faxes each day at the same time.
If that is your situation, you might consider distributing the job throughout the day or adding an additional RightFax server.

Solution 1a: Determining work requests


To view the number of work requests that the RightFax server needs to process, log on to Enterprise Fax Manager, and then click Utility > Show work requests.


Article 16219008 Error 231 in Transacting Named Pipe


The number of work requests displayed for any field should not constantly increase during the day.

For any work request increasing beyond 1000, you might want to contact Advantage Technologies Support directly to determine the cause: (866) 730-7700

Solution 1b: Viewing RightFax processes

Use Task Manager to view processes on the RightFax server.
On the Processes tab, see if any processes are maxing out the CPU.
If the CPU is maxed out, then the Rightfax services and applications will run slower, possibly causing the "231" error.

Solution 1c: Viewing and increasing database threads

To view the status of the last RightFax database thread:
1. Open Enterprise Fax Manager.
2. Right-click the RighFax database module.
3. Select 'STATUS' from the dropdown menu
4. From the dropdown list of the status window, select the last database thread (NOT the file thread).
The last database thread should show total commands executed of zero. If it's not zero, increase the number of database threads by 2 and test again.
This number should not raise above 1 in a 24 hour period. If it is a large number within an hour after a restart, you should increase the number again immediately.
The idea is to fine tune the level so that the last thread is seldom used but you do not have a lot of threads that are unused.
Note: This will stop and restart the RightFax Server and database services.

To increase the number of database threads:

1. Right-click the RightFax Database Module.
2. Choose Configure Service.
3. Click the Advanced tab.
4. Select a value in the Max Threads list.
5. Click OK.

Please be aware that with 9.0 when using MSDE, there is a limit to the maximum connections that can be made to MSDE, and exceding this number can cause issues.


Summary: In RightFax, what do the FaxUtil fax status messages mean?

Solution: In RightFax, each fax listed in your FaxUtil mailbox includes a status message. 

Status messages are color coded to indicate whether a transmission is successful or not:

  • Faxes with a green status indicator were transmitted successfully.
  • Faxes with a yellow status indicator have not yet been transmitted, or a transmission error occurred so the fax will be retransmitted.
  • Faxes with a red status indicator encountered transmission errors, and the server computer abandoned retransmission attempts.

If a fax has either a yellow or a red status indicator, you can force the server computer to resend the fax as often as you want. 

The following table lists all of the possible fax status messages and also includes definitions:

Status Message Description
A new fax has arrived for [UserID] from remote ID: [RemoteID] Another user designated you to be an alternate for notification, and the user received a new fax.
A new fax has arrived for [UserID] which hasn't been viewed or printed A member of the group for which you are the fax administrator or the alternate administrator received a fax, and the member has not viewed or printed the fax within one hour of receiving it.
A new fax has arrived from remote ID: [RemoteID] You received a new fax and will continue to be notified for one hour (or another period specified by your administrator). If you do not view or print the fax, your group's administrator will be notified. If your group's administrator does not print the fax, your group's alternate administrator will be notified.
An outgoing fax is ready for previewing The fax that you requested to be held for preview was processed by the fax server and is waiting in your mailbox. You must select Release to start the sending process.
Answer tone detected The fax server was unable to connect with the remote (receiving) fax machine due to communication errors between them.
Bad FCS Information Incorrect information was entered on the cover sheet (using the Fax Information screen or embedded codes).
Bad Formtype You specified a form that does not exist or is corrupt (in the Fax Information screen or through embedded codes).
Bad Phone Number You entered an incorrect or nonexistent fax phone number.
Bad Signature Code The signature code is not recognized as a valid signature identifier because it is corrupt or does not exist.
Call answered before one full ring The fax server did not receive a normal-length ringback signal from the phone company's central office.
Can't access scans The fax server cannot access the documents that you scanned with the scanner.
Carrier not detected The fax server did not detect a dial tone when it tried to dial out.
Command time exceeded There are timing-related errors, possibly when the fax card waits for a command or sends a command (T30 protocol handshaking commands) and does not receive a response within a given period or time.
Command time too short There are timing-related errors, possibly when the fax card waits for a command or sends a command (T30 protocol handshaking commands) and does not receive a response within a given period of time.
Command timeout There are timing-related errors, possibly when the fax card waits for a command or sends a command (T30 protocol handshaking commands) and does not receive a response within a given period of time.
Communications-line failure The fax card was unable to make a valid connection with the remote fax machine.
Conversion Failed The fax server was unable to convert your document to a Group III format.
Dial failure or no dial tone The fax server cannot detect a dial tone because there is an issue with the phone line or the fax card is configured incorrectly.
Duplicate The fax is a duplicate; it has been forwarded to you by another user.
Equipment busy tone detected The remote (receiving) fax machine's phone line is busy.
Fax Discarded The fax server threw your fax away. Contact your administrator.
Fax number busy The fax server attempts to send your fax the required number of times (the default is five times), and the phone number was busy each time.
Fax to [Name] abandoned, too many retries The fax server attempts to send your fax a specified number of times (determined by the administrator), but then it stops attempting (the default value is five attempts).
Fax to [Name], [Error] Your outgoing fax encountered the error listed. (See the error listed for more information.)
FCS Create Failed The cover sheet of your fax cannot be created due to a corrupt or incompatible cover sheet format.
Function not implemented An operation was attempted that is not currently supported by your fax card software.
G2 Fax Machine You attempted to send a fax to a Group II fax machine, rather than a Group III fax machine.
Held for Preview You have specified (in the Fax Information screen or through embedded codes) that you want to preview this fax before sending it. You must select Release from the Fax menu to start the sending process.
Human Answered The fax server detected an unknown sound after it dialed the fax number. The unknown sound could be a human voice, recording, or line noise.
Illegal line number You attempted to send a fax on a fax channel that does not exist.
Illegal option in call This error can occur if an invalid parameter is given for one of several different commands, including LOG, DEBUG, XFER, and SEND.
Illegal parameter value This error can occur if an invalid parameter is given for one of several different commands, including: LOG, DEBUG, XFER, and SEND.
Illegal Sig. Use You included a signature in your fax that you are not authorized to use.
Imaging error encountered, fax abandoned The fax server was unable to convert your document to a Group III format for transmission, and so it stops attempting.
In Conversion The fax server is converting your document to a fax format for transmission.
In Validation The signature and/or billing codes in your fax are being validated against the fax database.
Info Not Complete You have not completed all of the required fields (in the Fax Information screen or through embedded codes) for the fax server to send the fax.
Initial Processing The fax server is checking your document for embedded codes and counting the number of pages in your fax.
Invalid Billing Code You entered a billing code that is incorrect or does not exist.
Invalid Embedded Code You included a misspelled, incomplete, or nonexistent embedded code in your fax.
Line in Use The fax server was unable to send your fax because there were no outgoing phone lines available.
Loop current detected When the fax server attempts to go off-hook  to send a fax, it finds that the phone is already off-hook. This can occur when two devices share a phone line and attempt to use it at the same time. This might also be a fax card configuration error.
Loop current failed The fax card did detect current on the line, but it did not detect a valid value for LOOP CURRENT.
Loop current not detected The fax card looked for LOOP CURRENT before it attempted to dial the fax number, but it did not find any.
Network congestion detected The network may be running inefficiently and causing traffic, or an invalid fax number may have been dialed.
Network high and dry (no ring) The fax card does not detect any type of telephone interface available. This is a very serious error; contact your fax administrator immediately.
No Answer at Fax # The fax machine at the receiving end did not answer, or a wrong number was dialed.
No answer tone detected The phone is ringing at the destination, but the fax machine is not answering within the specified time. This is especially prevalent in international calling when it can take up to a minute to connect to the remote station.
Non-G3 Modem Detected The fax server detected a non-G3 (not Group III) fax modem on the remote (receiving) fax machine, and the fax server cannot communicate with the fax modem.
OCR error An error occurred while a document was being sent to an Optical Character Recognition (OCR) module or was at the OCR module.
OCR in process Your fax has been queued and is being processed by the OCR module.
OK The fax server has successfully sent your fax over the phone lines. This does not guarantee the successful receipt of the fax at its destination.
One of your outgoing faxes needs attention You have not completed all of the required fields (in the Fax Information screen or through embedded codes) for the fax to be sent.
P2 was not detected at the end of training This is a training error that indicates a performance issue with the fax server and the number of fax cards that the fax server contains.
Phone Line Problems There is an issue with the phone lines at the fax server.
Poor Quality There was too much line noise for the fax to be transmitted correctly. The fax may have been sent, but it may be difficult to read.
Printing Your fax is printing.
Printing Error An error occurred while your fax was printing.
Protocol reject message This is a generic protocol error code that can have several meanings. In general, your fax card is having difficulty talking to the remote fax machine because it is not receiving the signals that it expects.
Protocol timeout This is a generic protocol error code that can have several meanings. In general, your fax card is having difficulty talking to the remote fax machine because it is not receiving the signals that it expects in the appropriate time frame.
Queued for OCR The fax has been queued, and it is waiting for the OCR module to convert it.
Queued for Printing The fax has been queued, and it is waiting to be printed.
Ringback signal detected A ringback signal was detected when it should not have been. This may be due to the interruption of a call that was in process on a shared line, or another possible cause is a lot of noise on a T1 phone line.
Ringback, but no answer tone The phone rang at the destination, but it was never answered. This might have been because the receiving fax machine was off-line or unable to receive faxes.
Ringback, then busy condition The fax number that was dialed went off-hook, then it went on-hook  very quickly, which generated a fast busy signal.
Scheduled to be Sent Your fax was successfully converted to a fax format and is now being sent to the fax card to wait to be sent. If you specified a date and time to send the fax, the fax server will wait to send the fax until then.
Scheduling Failed Your fax was converted correctly, but it was not correctly queued to be sent.
Sending The fax server is transmitting your fax.
Sending fax to [Name] at [FaxNumber] Your fax is being sent to the name and fax number specified.
Sig Needs Authorization You must be authorized to use the signature that you have included in your fax.
Thermal Record You recorded a fax that was sent or received on a conventional fax machine for database purposes only.
Training Algorithm detected FSK This training error indicates a performance issue with the fax server and the number of fax cards that it contains.
Training Algorithm found on PN This training error indicates a performance issue with the fax server and the number of fax cards that it contains.
Tx/Rx Error This transmission or reception error indicates that the receiving fax machine was experiencing difficulties or excessive line noise.
Unknown Error This is an undetermined error.
Unknown Error Code The error condition is not known.
Unknown Status Code An unknown status code was returned to the fax server from your fax card.
Voice response to call The fax server detected a sound that it did not expect after dialing the fax number. The sound may be a human voice, recording, or line noise.
Waiting for Conversion The fax server is busy with another process, and it has queued your fax to be converted.
Waiting to be Sent The fax has not been scheduled for faxing yet.
Your fax has been successfully sent to [Name] at [FaxNumber] Your fax was successfully sent over the phone lines. This does not guarantee the successful receipt of the fax at its destination.
Your outgoing fax contains an invalid billing code You have either not entered a required billing code or entered a billing code that does not exist.

 If you are facing errors with your RightFax FaxUtil, or any other issues with RightFax and related products, then please contact support at (212) 717-1700 or emailThis email address is being protected from spambots. You need JavaScript enabled to view it. Please visit our support page at http://www.atechnologies.com/support-services/rightfax-support.html.

 rightfax-fax-utility-faxutil


3314 Errors in Application log for RightFax Workserver module when processing SSA converted documents.

SUMMARY:

3314 Errors in Application log for RightFax Workserver module when processing SSA converted documents. Description of error in application log: WSISO: Could not create work server printer: Error 1722 adding printer RFWORK01 on C:\Windows\Temp\RFWORK01.PCL The printer name or the path may be different.

SOLUTION:

This error is generated when the Workserver Module attempts to convert any document that requires the use of an RFWORK printer (i.e. SSA conversions) when the Windows Print Spooler service is not running.

Faxes sent while the Print Spooler service has not been started will show with a Status of "Problem converting Fax body or Cover Sheet" in FaxUtil.

To correct this issue, make sure the Windows Print Spooler service has been started and is set with an Automatic Startup Type.

KEYWORDS:

Workserver Module, 3314, 1722, RFWORK01, RFWORK02


For Windows compliance reasons, the ability to annotate is disabled by default on the RightFax server.
To enable the annotations, you will need to edit the Registry on the server. On the RightFax server, open the Registry Editor.

Go to HKEYLOCALMACHINE\Software\Rightfax Client\VWR32 Edit the EnableAnnotations value.


Article 16227754 Annotations in Registry


Change the value from 0 to 1. Reopen FaxUtil on the RightFax server. The annotation tools will now be available.


What are the Resulting Status Codes in RightFax?

RightFax - Deciphering the Resulting Status Codes in RightFax


Summary: RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information. This Knowledge Base article helps to decipher these Resulting status codes.


Solution Often, with failed faxes, information on the failure can be found in the transmission record for the fax.


Resulting Status Codes:
RightFax shows the line status and the fax status for T.30 (PSTN) and T.38 (FOIP) fax transmissions. These status messages can be useful in analyzing fax errors and in helping to determine the nature of a failure (to assist with issue resolution).

However, these status messages, in conjunction with troubleshooting the telephony integration, can be useful in determining the nature of failures. As the success or failure of a fax transmission is entirely dependent on the telephony transport being used, these status messages can help to determine the underlying deficiency in end-to-end communication and can be used effectively to isolate an issue when combined with further troubleshooting and error reporting in the telephony network itself.


Interpreting the Resulting Status Codes:
The fax history shows a Resulting fax status code. Both the first and second sets of numbers are gathered by the Brooktrout API to report on the call progress (reflected in the first set of numbers before the semi-colon) and the fax progress (reflected in the second set of numbers after the semi-colon).


A failure to send a fax using the server computer’s telephony integration can be generally classified into one of these two categories.


Call Setup Failures
Call setup failures occur when a call cannot be successfully placed to a dialed number. The first set of numbers can be helpful in determining call setup failures. This is especially true with Analog, Analog DID, BRI, and T1 integrations. For FoIP (either TR1034 ethernet enabled fax boards or SR140 “Boardless” fax boards), the Wireshark Network capture utility is considerably more useful for troubleshooting call setup errors.


First Set of Numbers – Call Progress Status
The first set of numbers represents the RightFax call status and the call line status. The first number is typically zero ("0") and means that the call was placed. The second number can be found in Table 1 below.


Second Set of Numbers – Fax Progress Status

(This is generally where transmission failures are reflected.)

Transmission errors occur when a call is successfully placed from the fax server to the end point fax device (or from an end point sending device to the fax server), but the overall quality of the connection between the two end points is insufficient to convey the fax data effectively to or from the remote device.

The second set of numbers in the Resulting status code reflects the outcome of the fax transmission. This information does not yield any data about why a fax failed (that is, it does not indicate the specific reason why the communication between the two end points was unsuccessful). However, it does show what happened at the time that the fax failed.

For example, a Resulting status code of "0/339; 4/75" indicates that a DCN message was received from the remote device (a DCN is the signal sent from a t.30 device that states “I’m disconnecting”). This information indicates that the remote side terminated the call, but it does not indicate specifically why the remote side terminated the call. Therefore, since this information does not explain why the remote device terminated the call, it is more useful for identifying a behavior pattern, rather than for explaining the failure of an isolated fax call.

If you are having issues with RightFax Error Codes, or any other RightFax error, please contact us at 1-866-730-1700 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Table 1: RightFax Call Line Status

RightFax Call Line Status

Message in History

Status in Faxutil or Webutil

258

Dial Er: no dial tone

Error: No Dial Tone

259

Dial Er: no loop current

Error: Phoneline Problem

260

Dial Er: local in use

Error: Line in Use

301

Normal Busy

Error: Busy

302

Normal Busy

Error: Busy

303

Fast Busy

Error: Busy

304

Recall Dial Tone

Error: Phoneline Problem

305

Confirmation tone

Error: Unknown Error

306

Pulse

Error: Unknown Error

308

Ringing Detected

Error: No Answer

309

Double Ringing Detected

Error: No Answer

316

Answer (probably human)

Error: Human Answered

317

Answered, quiet followed

Error: Human Answered

318

Dial tone after dialing

Error: Phoneline Problem

324

Silence, no signal or CNG

Error: Phoneline Problem

325

Ringing, no answer

Error: No Answer

326

Group 2 Fax Machine

Error: G2 Fax Machine

327

Special Info Tone

Error: Phoneline Problem

328

Dead line (after dialing)

Error: Human Answered

329

Vacant tone (invalid phone num?)

Error: Phoneline Problem

330

Reorder tone (PBX/Carrier failure)

Error: Busy

331

No circuit tone (dead line?)

Error: Phoneline Problem

332

CNG fax tone detected

Error: Unknown Error

333

Remote off-hook

Error: Unknown Error

334

Special CP

Error: Unknown Error

339

Answer Tone Detected

Success

Table 2: Dialogic Status Types

Call Status

Dialogic Call Status

Description

0

BT_STATUS_OK

Normal return

2

BT_STATUS_ERROR

Error return

3

BT_STATUS_ERROR_DIAL

Dialing error

4

BT_STATUS_ERROR_HANGUP

Hangup error

5

BT_STATUS_USER_TERMINATED

User function caused termination

6

BT_STATUS_TIMEOUT

Timeout occurred

7

BT_STATUS_ALERT

Alert occurred

Table 3: Dialogic Return Codes from the Dialogic API 6.3

Dialogic Code

Value

Code

Description

BT_STATUS_ERROR

2/0

APIERR_UNCLASSIFIED

No further info provided.

BT_STATUS_ERROR

2/1

APIERR_FILEIO

File I/O error occurred.

BT_STATUS_ERROR

2/2

APIERR_FILEFORMAT

Bad file format.

BT_STATUS_ERROR

2/3

APIERR_BOARDCAPABILITY

Hardware or firmware does not support capability.

BT_STATUS_ERROR

2/4

APIERR_NOTCONNECTED

Channel not in proper state.

BT_STATUS_ERROR

2/5

APIERR_BADPARAMETER

Bad parameter value used.

BT_STATUS_ERROR

2/6

APIERR_MEMORY

Memory allocation error.

BT_STATUS_ERROR

2/7

APIERR_BADSTATE

The channel is not in a required state.

BT_STATUS_ERROR

2/8

APIERR_TOOSOON

Dialing was attempted too soon.

BT_STATUS_ERROR

2/9

APIERR_BUSY

Resource busy.

BT_STATUS_ERROR

2/10

APIERR_DRV_OPEN_ERROR

Driver open call failed, invalid channel or driver not correctly installed.

BT_STATUS_ERROR

2/11

APIERR_DRV_IOCTL_ERROR

Driver call failed.

BT_STATUS_ERROR

2/12

APIERR_VERSION

Incompatible driver version.

BT_STATUS_ERROR

2/13

APIERR_INVALID_PORT

Invalid port; faxinit probably not run correctly.

BT_STATUS_ERROR

2/14

APIERR_RINGING

Ringing during dialing attempt.

BT_STATUS_ERROR

2/15

APIERR_INFOPKT_NESTING

Indir infopkt nesting level too deep.

BT_STATUS_ERROR

2/16

APIERR_MAX_TAGS

Maximum number of TIFF tags exceeded.

BT_STATUS_ERROR

2/17

APIERR_LOCK_FAILED

An attempt to gain a lock failed.

BT_STATUS_ERROR

2/18

APIERR_INSUFF_BUFFER

Buffer size too small to receive data.

BT_STATUS_ERROR

2/19

APIERR_INVALID_DEST_ADDR

Destination address not found or invalid.

BT_STATUS_ERROR

2/20

APIERR_PACKET_CREATION

Packet or command creation error.

BT_STATUS_ERROR

2/21

APIERR_PACKET_PARSE

Packet or command parse error.

BT_STATUS_ERROR

2/22

APIERR_PACKET_SEND

Packet send error.

BT_STATUS_ERROR

2/23

APIERR_PACKET_RECEIVE

Packet receive error.

BT_STATUS_ERROR

2/24

APIERR_DATA

DATA encountered during command processing.

BT_STATUS_ERROR

2/25

APIERR_INVAL_BOARD_PARAM

Invalid parameter values received from firmware.

BT_STATUS_ERROR

2/26

APIERR_FIRMWARE_ERR_DETECTED

Firmware detected an error.

BT_STATUS_ERROR

2/27

APIERR_MODULE_REMOVED

Module was removed.

BT_STATUS_ERROR

2/28

APIERR_BOARD_NO_RESPONSE

Board not responding.

BT_STATUS_ERROR

2/29

APIERR_ASYNC_LP_ERR

Async_lp value error.


recent article was published about the issues the Pentagon is facing with their fax machine. Earlier this year, the U.S. cut $85 billion from the federal budget. Investigative journalists have found that a fax machine at the Defense Department headquarters has not been functioning for 3 weeks now, and is hindering the ability for reporters to file Freedom of Information Act requests with the military. Not only that, this lone fax machine is the only machine that handles these FOIA requests. The machine may be out for another month!

If the Pentagon had invested in a RightFax solution, there would never be a moment when the fax machine is “broken”. For those organizations where faxing is critical, the ability to prevent downtime with their fax server is very important. The fax server performs your mission critical tasks of distributing documents, which then facilitates other aspects of the business and various business transactions. If faxing is not available, you put at risk your business operations that could then affect profitability. Fax server redundancy and disaster recovery is crucial, so that there is no interruption of service.

There are multiple options for fax server redundancy. They are:

Shared Services: A RightFax system with between two and four servers in which all servers share the same database. Events in the event queue are shared amongst the OpenText Fax Server in the 'Server Collective'. In the event of a failure of one of the systems in the 'Server Collective' the remaining systems continue to process fax jobs.

DocTransport Backup: A RightFax system in which DocTransport (formerly BoardServer) modules are installed on multiple remote servers to distribute the workload across several servers, provide expanded channel capacity and telephony redundancy. If one DocTransport backup goes down the Open Text Fax Server will automatically transfer its workload to the remaining DocTransport Servers.

Cold Spare: A RightFax System pre-installed on a secondary server system intended for use in the event of a disaster, shutdown or failure of the primary OpenText RightFax. A Cold Spare is not used in production but is available to expedite recovery time.

Active/Passive Clustering: RightFax software is installed on a passive node in an active-passive cluster. In the event the primary active" fax server fails, the secondary "passive" server is activated to continue to process fax documents.

To limit the risks to your business should a fax server crash, it is essential to have a redundant solution in place to provide continuity of your fax communications. Hey, we would be willing to give the cash strapped Pentagon a free RightFax server if we could only find the right person to speak to… but that’s a separate discussion.

rightfax-gov


OpenText announced yesterday that it has been named a leader across multiple categories in the Computer-based Fax Markets, 2012-2017 report that was recently published by fax industry analyst firm, Davidson Consulting. OpenText is recognized as the #1 provider of fax servers, the #1 FoIP supplier, #1 production fax server supplier and the #1 provider of Enterprise Fax Service. OpenText continues to strengthen its position as the market leader in messaging services, while moving to the forefront of the rapidly emerging hybrid faxing market forecasted to "more than double in size by 2017*. Advantage Technologies was previously recognized as OpenText’s IX Partner of the Year, with demonstrated success in computer-based fax markets.

According to Davidson Consulting, hybrid faxing is the “hottest part of the computer fax market.”* combines systems of fax servers and hosted
fax services* and is becoming a popular solution for organizations that seek moving services to the cloud. A hybrid fax solution helps to increase efficiencies and cost effectiveness in fax communication.

RightFax Connect is OpenText’s hybrid fax solution product.   In this hybrid solution, some portion of the software resides on-premise and some is provided as a service, via the cloud. The telephony is hosted; it is outsourced to the clouds, freeing your IT staff from maintaining telephony for faxing.

RightFax Connect allows you to:

  • Deploy faster than most on-premise solutions.
  • Remove the need for a telephone infrastructure (saving money on telephone lines, fax boards, fax gateways and maintenance contracts)
  • Support a number of secure communication protocols including VPN, IPSec, TLS/SSL, and HTTPS
  • Retain full control over your on-premise RightFax server and data-even when transmitting via the cloud.

For information about RightFax Connect, please visit our RightFax Connect page. For our other RightFax Cloud Options, please visit our RightFax Cloud Solutions page.

Please visit our RightFax Webinars page to download the RightFax Cloud Options webinar. Feel free to check out our other webinars. Stay tuned to our website, as we will be posting a registration link in the next few days for a RightFax Connect webinar that we will be hosting on September 24th.

To view the original PR Newswire press release, please click here.

*Davidson Consulting, "Computer-Based Fax Markets, 2012-2017," Peter Davidson and Deborah Peckham, July 2013


Problem: Whenever I try to install the RightFax Client software or configure a fax printer on my workstation, I get a 1797 error. What's going on?

Solution:

1. Open printers from the Control Panel.
2. Create a new printer with the following properties:
3. Port = FILE:
4. Driver = HP LaserJet 4
5. Printer Name = HP LaserJet 4
6. Sharing = Not Shared
7. Test Page = No

10239a

Now try re-installing the client or creating the fax printer.

Note: Once the client/printer has been installed successfully, you may delete the "HP LaserJet 4" printer.