A recent article was published about the issues the Pentagon is facing with their fax machine. Earlier this year, the U.S. cut $85 billion from the federal budget. Investigative journalists have found that a fax machine at the Defense Department headquarters has not been functioning for 3 weeks now, and is hindering the ability for reporters to file Freedom of Information Act requests with the military. Not only that, this lone fax machine is the only machine that handles these FOIA requests. The machine may be out for another month!
If the Pentagon had invested in a RightFax solution, there would never be a moment when the fax machine is “broken”. For those organizations where faxing is critical, the ability to prevent downtime with their fax server is very important. The fax server performs your mission critical tasks of distributing documents, which then facilitates other aspects of the business and various business transactions. If faxing is not available, you put at risk your business operations that could then affect profitability. Fax server redundancy and disaster recovery is crucial, so that there is no interruption of service.
There are multiple options for fax server redundancy. They are:
Shared Services: A RightFax system with between two and four servers in which all servers share the same database. Events in the event queue are shared amongst the OpenText Fax Server in the 'Server Collective'. In the event of a failure of one of the systems in the 'Server Collective' the remaining systems continue to process fax jobs.
DocTransport Backup: A RightFax system in which DocTransport (formerly BoardServer) modules are installed on multiple remote servers to distribute the workload across several servers, provide expanded channel capacity and telephony redundancy. If one DocTransport backup goes down the Open Text Fax Server will automatically transfer its workload to the remaining DocTransport Servers.
Cold Spare: A RightFax System pre-installed on a secondary server system intended for use in the event of a disaster, shutdown or failure of the primary OpenText RightFax. A Cold Spare is not used in production but is available to expedite recovery time.
Active/Passive Clustering: RightFax software is installed on a passive node in an active-passive cluster. In the event the primary active" fax server fails, the secondary "passive" server is activated to continue to process fax documents.
To limit the risks to your business should a fax server crash, it is essential to have a redundant solution in place to provide continuity of your fax communications. Hey, we would be willing to give the cash strapped Pentagon a free RightFax server if we could only find the right person to speak to… but that’s a separate discussion.