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What are the Resulting Status Codes in RightFax?

RightFax - Deciphering the Resulting Status Codes in RightFax


Summary: RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information. This Knowledge Base article helps to decipher these Resulting status codes.


Solution Often, with failed faxes, information on the failure can be found in the transmission record for the fax.


Resulting Status Codes:
RightFax shows the line status and the fax status for T.30 (PSTN) and T.38 (FOIP) fax transmissions. These status messages can be useful in analyzing fax errors and in helping to determine the nature of a failure (to assist with issue resolution).

However, these status messages, in conjunction with troubleshooting the telephony integration, can be useful in determining the nature of failures. As the success or failure of a fax transmission is entirely dependent on the telephony transport being used, these status messages can help to determine the underlying deficiency in end-to-end communication and can be used effectively to isolate an issue when combined with further troubleshooting and error reporting in the telephony network itself.


Interpreting the Resulting Status Codes:
The fax history shows a Resulting fax status code. Both the first and second sets of numbers are gathered by the Brooktrout API to report on the call progress (reflected in the first set of numbers before the semi-colon) and the fax progress (reflected in the second set of numbers after the semi-colon).


A failure to send a fax using the server computer’s telephony integration can be generally classified into one of these two categories.


Call Setup Failures
Call setup failures occur when a call cannot be successfully placed to a dialed number. The first set of numbers can be helpful in determining call setup failures. This is especially true with Analog, Analog DID, BRI, and T1 integrations. For FoIP (either TR1034 ethernet enabled fax boards or SR140 “Boardless” fax boards), the Wireshark Network capture utility is considerably more useful for troubleshooting call setup errors.


First Set of Numbers – Call Progress Status
The first set of numbers represents the RightFax call status and the call line status. The first number is typically zero ("0") and means that the call was placed. The second number can be found in Table 1 below.


Second Set of Numbers – Fax Progress Status

(This is generally where transmission failures are reflected.)

Transmission errors occur when a call is successfully placed from the fax server to the end point fax device (or from an end point sending device to the fax server), but the overall quality of the connection between the two end points is insufficient to convey the fax data effectively to or from the remote device.

The second set of numbers in the Resulting status code reflects the outcome of the fax transmission. This information does not yield any data about why a fax failed (that is, it does not indicate the specific reason why the communication between the two end points was unsuccessful). However, it does show what happened at the time that the fax failed.

For example, a Resulting status code of "0/339; 4/75" indicates that a DCN message was received from the remote device (a DCN is the signal sent from a t.30 device that states “I’m disconnecting”). This information indicates that the remote side terminated the call, but it does not indicate specifically why the remote side terminated the call. Therefore, since this information does not explain why the remote device terminated the call, it is more useful for identifying a behavior pattern, rather than for explaining the failure of an isolated fax call.

If you are having issues with RightFax Error Codes, or any other RightFax error, please contact us at 1-866-730-1700 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Table 1: RightFax Call Line Status

RightFax Call Line Status

Message in History

Status in Faxutil or Webutil

258

Dial Er: no dial tone

Error: No Dial Tone

259

Dial Er: no loop current

Error: Phoneline Problem

260

Dial Er: local in use

Error: Line in Use

301

Normal Busy

Error: Busy

302

Normal Busy

Error: Busy

303

Fast Busy

Error: Busy

304

Recall Dial Tone

Error: Phoneline Problem

305

Confirmation tone

Error: Unknown Error

306

Pulse

Error: Unknown Error

308

Ringing Detected

Error: No Answer

309

Double Ringing Detected

Error: No Answer

316

Answer (probably human)

Error: Human Answered

317

Answered, quiet followed

Error: Human Answered

318

Dial tone after dialing

Error: Phoneline Problem

324

Silence, no signal or CNG

Error: Phoneline Problem

325

Ringing, no answer

Error: No Answer

326

Group 2 Fax Machine

Error: G2 Fax Machine

327

Special Info Tone

Error: Phoneline Problem

328

Dead line (after dialing)

Error: Human Answered

329

Vacant tone (invalid phone num?)

Error: Phoneline Problem

330

Reorder tone (PBX/Carrier failure)

Error: Busy

331

No circuit tone (dead line?)

Error: Phoneline Problem

332

CNG fax tone detected

Error: Unknown Error

333

Remote off-hook

Error: Unknown Error

334

Special CP

Error: Unknown Error

339

Answer Tone Detected

Success

Table 2: Dialogic Status Types

Call Status

Dialogic Call Status

Description

0

BT_STATUS_OK

Normal return

2

BT_STATUS_ERROR

Error return

3

BT_STATUS_ERROR_DIAL

Dialing error

4

BT_STATUS_ERROR_HANGUP

Hangup error

5

BT_STATUS_USER_TERMINATED

User function caused termination

6

BT_STATUS_TIMEOUT

Timeout occurred

7

BT_STATUS_ALERT

Alert occurred

Table 3: Dialogic Return Codes from the Dialogic API 6.3

Dialogic Code

Value

Code

Description

BT_STATUS_ERROR

2/0

APIERR_UNCLASSIFIED

No further info provided.

BT_STATUS_ERROR

2/1

APIERR_FILEIO

File I/O error occurred.

BT_STATUS_ERROR

2/2

APIERR_FILEFORMAT

Bad file format.

BT_STATUS_ERROR

2/3

APIERR_BOARDCAPABILITY

Hardware or firmware does not support capability.

BT_STATUS_ERROR

2/4

APIERR_NOTCONNECTED

Channel not in proper state.

BT_STATUS_ERROR

2/5

APIERR_BADPARAMETER

Bad parameter value used.

BT_STATUS_ERROR

2/6

APIERR_MEMORY

Memory allocation error.

BT_STATUS_ERROR

2/7

APIERR_BADSTATE

The channel is not in a required state.

BT_STATUS_ERROR

2/8

APIERR_TOOSOON

Dialing was attempted too soon.

BT_STATUS_ERROR

2/9

APIERR_BUSY

Resource busy.

BT_STATUS_ERROR

2/10

APIERR_DRV_OPEN_ERROR

Driver open call failed, invalid channel or driver not correctly installed.

BT_STATUS_ERROR

2/11

APIERR_DRV_IOCTL_ERROR

Driver call failed.

BT_STATUS_ERROR

2/12

APIERR_VERSION

Incompatible driver version.

BT_STATUS_ERROR

2/13

APIERR_INVALID_PORT

Invalid port; faxinit probably not run correctly.

BT_STATUS_ERROR

2/14

APIERR_RINGING

Ringing during dialing attempt.

BT_STATUS_ERROR

2/15

APIERR_INFOPKT_NESTING

Indir infopkt nesting level too deep.

BT_STATUS_ERROR

2/16

APIERR_MAX_TAGS

Maximum number of TIFF tags exceeded.

BT_STATUS_ERROR

2/17

APIERR_LOCK_FAILED

An attempt to gain a lock failed.

BT_STATUS_ERROR

2/18

APIERR_INSUFF_BUFFER

Buffer size too small to receive data.

BT_STATUS_ERROR

2/19

APIERR_INVALID_DEST_ADDR

Destination address not found or invalid.

BT_STATUS_ERROR

2/20

APIERR_PACKET_CREATION

Packet or command creation error.

BT_STATUS_ERROR

2/21

APIERR_PACKET_PARSE

Packet or command parse error.

BT_STATUS_ERROR

2/22

APIERR_PACKET_SEND

Packet send error.

BT_STATUS_ERROR

2/23

APIERR_PACKET_RECEIVE

Packet receive error.

BT_STATUS_ERROR

2/24

APIERR_DATA

DATA encountered during command processing.

BT_STATUS_ERROR

2/25

APIERR_INVAL_BOARD_PARAM

Invalid parameter values received from firmware.

BT_STATUS_ERROR

2/26

APIERR_FIRMWARE_ERR_DETECTED

Firmware detected an error.

BT_STATUS_ERROR

2/27

APIERR_MODULE_REMOVED

Module was removed.

BT_STATUS_ERROR

2/28

APIERR_BOARD_NO_RESPONSE

Board not responding.

BT_STATUS_ERROR

2/29

APIERR_ASYNC_LP_ERR

Async_lp value error.


recent article was published about the issues the Pentagon is facing with their fax machine. Earlier this year, the U.S. cut $85 billion from the federal budget. Investigative journalists have found that a fax machine at the Defense Department headquarters has not been functioning for 3 weeks now, and is hindering the ability for reporters to file Freedom of Information Act requests with the military. Not only that, this lone fax machine is the only machine that handles these FOIA requests. The machine may be out for another month!

If the Pentagon had invested in a RightFax solution, there would never be a moment when the fax machine is “broken”. For those organizations where faxing is critical, the ability to prevent downtime with their fax server is very important. The fax server performs your mission critical tasks of distributing documents, which then facilitates other aspects of the business and various business transactions. If faxing is not available, you put at risk your business operations that could then affect profitability. Fax server redundancy and disaster recovery is crucial, so that there is no interruption of service.

There are multiple options for fax server redundancy. They are:

Shared Services: A RightFax system with between two and four servers in which all servers share the same database. Events in the event queue are shared amongst the OpenText Fax Server in the 'Server Collective'. In the event of a failure of one of the systems in the 'Server Collective' the remaining systems continue to process fax jobs.

DocTransport Backup: A RightFax system in which DocTransport (formerly BoardServer) modules are installed on multiple remote servers to distribute the workload across several servers, provide expanded channel capacity and telephony redundancy. If one DocTransport backup goes down the Open Text Fax Server will automatically transfer its workload to the remaining DocTransport Servers.

Cold Spare: A RightFax System pre-installed on a secondary server system intended for use in the event of a disaster, shutdown or failure of the primary OpenText RightFax. A Cold Spare is not used in production but is available to expedite recovery time.

Active/Passive Clustering: RightFax software is installed on a passive node in an active-passive cluster. In the event the primary active" fax server fails, the secondary "passive" server is activated to continue to process fax documents.

To limit the risks to your business should a fax server crash, it is essential to have a redundant solution in place to provide continuity of your fax communications. Hey, we would be willing to give the cash strapped Pentagon a free RightFax server if we could only find the right person to speak to… but that’s a separate discussion.

rightfax-gov


OpenText announced yesterday that it has been named a leader across multiple categories in the Computer-based Fax Markets, 2012-2017 report that was recently published by fax industry analyst firm, Davidson Consulting. OpenText is recognized as the #1 provider of fax servers, the #1 FoIP supplier, #1 production fax server supplier and the #1 provider of Enterprise Fax Service. OpenText continues to strengthen its position as the market leader in messaging services, while moving to the forefront of the rapidly emerging hybrid faxing market forecasted to "more than double in size by 2017*. Advantage Technologies was previously recognized as OpenText’s IX Partner of the Year, with demonstrated success in computer-based fax markets.

According to Davidson Consulting, hybrid faxing is the “hottest part of the computer fax market.”* combines systems of fax servers and hosted
fax services* and is becoming a popular solution for organizations that seek moving services to the cloud. A hybrid fax solution helps to increase efficiencies and cost effectiveness in fax communication.

RightFax Connect is OpenText’s hybrid fax solution product.   In this hybrid solution, some portion of the software resides on-premise and some is provided as a service, via the cloud. The telephony is hosted; it is outsourced to the clouds, freeing your IT staff from maintaining telephony for faxing.

RightFax Connect allows you to:

  • Deploy faster than most on-premise solutions.
  • Remove the need for a telephone infrastructure (saving money on telephone lines, fax boards, fax gateways and maintenance contracts)
  • Support a number of secure communication protocols including VPN, IPSec, TLS/SSL, and HTTPS
  • Retain full control over your on-premise RightFax server and data-even when transmitting via the cloud.

For information about RightFax Connect, please visit our RightFax Connect page. For our other RightFax Cloud Options, please visit our RightFax Cloud Solutions page.

Please visit our RightFax Webinars page to download the RightFax Cloud Options webinar. Feel free to check out our other webinars. Stay tuned to our website, as we will be posting a registration link in the next few days for a RightFax Connect webinar that we will be hosting on September 24th.

To view the original PR Newswire press release, please click here.

*Davidson Consulting, "Computer-Based Fax Markets, 2012-2017," Peter Davidson and Deborah Peckham, July 2013


Problem: Whenever I try to install the RightFax Client software or configure a fax printer on my workstation, I get a 1797 error. What's going on?

Solution:

1. Open printers from the Control Panel.
2. Create a new printer with the following properties:
3. Port = FILE:
4. Driver = HP LaserJet 4
5. Printer Name = HP LaserJet 4
6. Sharing = Not Shared
7. Test Page = No

10239a

Now try re-installing the client or creating the fax printer.

Note: Once the client/printer has been installed successfully, you may delete the "HP LaserJet 4" printer.

 

OpenText is pleased to announce the release of RightFax 10.5 Feature Pack 1 Service Release 3.


rightfax-fax-server

Service Release 3 is a cumulative update containing a collection of bug fixes. OpenText recommends the installation of Service Release 3 for all RightFax 10.5 Feature Pack 1 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.


Our customers can download Service Release 3 from the OpenText Knowledge Center* by visiting the following link:
https://knowledge.opentext.com/knowledge/cs.dll/open/15703289


If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.5 dropdown menu.


*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out ourSupport Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.


We can provide you with professional services, should you require assistance in updating your RightFax 10.5 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.


RightFax FaxUtil is an easy to use interface for RightFax, allowing users to manage faxes from their desktop. The intuitive graphics gives the user an easier understanding of the different features of RightFax. There are pop-up descriptions as the user navigates the program. Users can even customize their toolbar, allowing them to select what buttons they would like to have available. The user can even customize the different views, to suit individual preferences.  

The Enterprise Fax Manager has been updated with better graphics, making it more intuitive and easy to use. These enhancements help to increase user productivity, by making it easier for the user to navigate the RightFax FaxUtil and Enterprise Fax Mananger.

Below is a short video showcasing the user interface of RightFax FaxUtil:

fax-util-rightfax

 For more features and benefits of RightFax, please click here: RightFax Benefits


Summary: In Fax Server, RightFax Edition 9.x, when FaxUtil is opened, an error message appears.

16222686

Solution:

Perform the following steps:

1. In Enterprise Fax Manager or Windows Services, check that the RPC Server Module service is running on the RightFax server.

2. Verify that the client cannot communciate with the RightFax server over specific TCP/IP ports. If you select Named Pipes as the protocol, the utility works properly.

3. To use TCP/IP, follow the steps in Knowledge base article 16219813 to reserve ports on the RightFax server. 

4. Once you have set up the registry using Knowledge base article 16219813, reboot the RightFax server.

NOTE: On some rare occasions, the ports may need to be reserved on the client workstation experiencing the issue. Please contact Advantage Support for more information.


Problem:

FAXUTIL - ADMINISTRATORS RECEIVE "ACCESS DENIED" ERROR ATTEMPTING TO OPEN FAXES IN OTHER USER ACCOUNTS.


Summary:

When logging in to FaxUtil with an administrator account, you are able to view the list of faxes in other
users' folders, but receive the following error message when you attempt to view open any of the faxes:
"Access Denied. If you are a delegate of this user, please request that the delegator grant you this
permission."

Solution:

1. Log on to Enterprise Fax Manager using another administrator account.2. Edit the user account that is having this problem.
3. On the Permissions tab, place a check mark in the Administrator can bypass privacy restrictions checkbox.

The Administrator can bypass privacy restrictions option gives users that have theAdministrative Access option selected the additional ability to view faxes in other users' mailboxes. Only an administrator that has this permission enabled can grant this permission to other users.

Warning: If you uncheck the Administrator can bypass privacy restrictions checkbox on all administrator accounts, you will lose the ability to enable this option in any user account. For this reason, you should always ensure there is at least one account with this option enabled. If you have disabled this option on all user accounts  you can no longer enable this setting for any users, please contact Advantage Technologies Support for a workaround.


 
If you missed our webinar presentation, 'Introduction to Application Integration with RightFax', you can download it from our website by clicking here. Sam Krasznai of Advantage Technologies explained the features and benefits of inbound vs outbound integration. Integrate from a variety of industry and custom applications such as:

-SAP 
-Lotus Notes 
-Microsoft Exchange 
-Cisco 
-EPIC 
-custom API integration  

For additional information about RightFax Integrations, please visit our Integrations with RightFax page by clicking here. If you would like to download an informative whitepaper about RightFax Integrations, please click here.

For some organizations, the ability to route fax documents to the proper recipients is an important part of their business processes. While routing by telephony resources is an option, bar code character recognition may be appropriate.

RightFax Bar Code Routing offers the ability to interpret bar codes directly from fax cover sheets or other standard business forms, which are then automatically routed to the correct recipient for timely and error-proof processing. Bar code fonts are widely available; meaning organizations that do not use codes today can initiate this method into their strategic business process plans. The result is a lower TCO solution that streamlines the recognition and routi
ng process, increasing productivity and eliminating costly errors. Organizations will recognize immediate benefits in turn-round times; a bolstering of document compliance objectives as a result, and an increased fax server ROI. 

Some of the benefits realized with the RightFax Bar Code Routing module:


Lower Costs

  • Significantly less than other fee based telephony routing methods. 
  • One time cost versus monthly or annual fee
  • Eliminates staffing requirements associated with manual fax routing

Increase in Efficiency and Productivity

  • Provides reliable routing method that eliminates errors associated with user-based manual routing
  • Initiates and speeds workflow processes and order processing by automating fax routing

Enhanced Security and Compliance

  • Provides seamless routing to users, groups or shared network folder
  • Facilitates compliance with regulatory mandates

There are a number of barcodes that are supported for barcode routing. Some of them include:

  • I2of5
  • UPCE 
  • UPCA
  • CodeBar

To see the list of supported barcodes and their descriptions, as well as more information about barcode routing, please click here.


Question:
Why are my Microsoft Office .doc or .docx files not converting in RightFax?
 
Answer:
This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk at 212-717-7700

RightFax Microsoft Update KB961501 Disables HPFAX Printing

SUMMARY:

In Fax Server 7.x or later, RightFax Edition, when you attempt to print a document to the HPFAX Queue, the document is not printed, and a warning message appears in the Windows Event Viewer Application log.

SYMPTOMS:

The fax is not processed into RightFax, and the following warning message appears in the Application log:

Event Type: Warning 
Event Source: RightFax Queue Handler 
Event Category: None 
Event ID: 3316 
Date: 6/11/2009 
Time: 2:49:33 PM 
User: N/A 
Computer: VKOMODO 
Description: 
PHT:Job separator invalid, job discarded. Attempting to automatically correct separator setting for queue.

ERROR MESSAGE:

PHT:Job separator invalid, job discarded. Attempting to automatically correct separator setting for queue.

CAUSE:

After Microsoft Hotfix KB961501 is applied, separator pages can only be placed in specific locations. The old location for RightFax separator pages, RightFax\Bin\, is no longer allowed.

SOLUTION:

To resolve this issue, select the solution for your RightFax version:

RightFax 10.0 No action is required. RightFax 10.0 is not affected by this issue.
RightFax 9.4 This issue is fixed in RightFax 9.4 Feature Pack 1.
RightFax 9.3 Download the patch in OpenText Customer Support Technical Alert 10512009, located below.
RightFax 9.0 Download the patch in OpenText Customer Support Technical Alert 10512009, located below.
RightFax 8.7 or earlier Upgrade to a later version of RightFax.

Problem: 
Fax Server - "Processed -502 messages but returned error -502 - Server unreachable (Mail Server) for the 0 in the batch" Message Appears in Windows Application Log.

Summary:

In Fax Server, RightFax Edition, using the RightFax Email Gateway, you may see the following event logged repeatedly in your Windows Application Log. Why does this error message appear, and how do you resolve it?

Error Message:

In Windows Application Log:

Event Type:                    Warning 

Event Source:                 RightFax E-mail Gateway Module 
Event Category:             None 
Event ID:                       3317 
Date:                              Date Value 
Time:                             Time Value 
User:                              N/A 
Computer:                     ServerName 
Description:                   CPTF:Processed -502 messages but returned error -502 - Server unreachable:                                       (Mail Server) for the 0 in the batch 

Cause: 

The RightFax Email Gateway is configured for SMTP, with a delivery direction of outbound, but no valid POP3 account details have been configured. Solution: Do not configure the RightFax Email Gateway for SMTP with a delivery direction of Outbound with Notifications if you are not sending outbound emails to Fax, or when no valid POP3 account information is configured. 


If the Gateway is being used only for notifications, set the delivery direction to Inbound (not Outbound with Notifications). Notifications are considered inbound messages, so this is the correct delivery direction configuration to route them to users' mail boxes. 


ummary: When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:

"Unable to read the registry of server SERVERNAME.
This is necessary to establish basic information about the NT server and
how to further communicate with the fax server software. (error code 53)."

Solution: The following items may prevent the remote registry access to a remote server, and will prevent viewing the server remotely from Enterprise Fax Manager:

1. The user account under which EFM.EXE is launched does not have Local Administrator rights on the server. This is the account you logged on to the server with when you launched Enterprise Fax Manager.

2. Remote Registry service is not running on the server you are trying to access.

3. The user running EFM.EXE is not in the Access Control List (ACL) for the following registry key on the server:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg

Note: By default local Administrators group is added to this ACL.

For more information, see the following Microsoft Knowledge Base article:

Article 153183: How to restrict access to the registry from a remote computer

4. The user, or the group to which the user belongs, has been added to Security Policy "Deny access to this computer from the network."

5. The user, or all groups to which the user belongs, have been removed from the Security Policy "Access this computer from the network."

Other issues that may cause this are related to Microsoft Windows security settings or policies, and may require the assistance of Microsoft Technical Support.

 

THE MICROSOFT SHAREPOINT CONNECTOR IS DESIGNED TO PERMIT RIGHTFAX USERS TO AUTOMATICALLY IMPORT, MANAGE, AND SEND FAX IMAGES—THROUGH THEIR MICROSOFT SHAREPOINT SERVER DOCUMENT LIBRARIES.


Fax images delivered to SharePoint libraries can now conform to enterprise document policies, security and life-cycle management, providing improved compliance and accessibility.


Since a captured fax image is typically the start of a business process needing automation, RightFax easily enables automatic import of fax images sent from MFPs and scanners. Fax images imported from RightFax automatically populate configured SharePoint libraries so users can select files for additional business processes using, routing, OCR and data workflow systems. 


RightFax Connector for SharePoint benefits include:

  • Capture fax images instantly and securely in document libraries.
  • Notify users of document arrival via alerts.
  • Apply standard document policies, security, and life cycle management across the enterprise.
  • Enable document and information collaboration.
  • Integrate images and data into automated routing.
  • Leverage existing investments in IT Infrastructure.
  • Integrate information into an enterprise search.
  • Integrates with Microsoft Office SharePoint Sever 2007 and 2010.
  • Full text search.

Please visit our Microsoft SharePoint Connector page to learn more, and to see the new features for the SharePoint Connector in RightFax 10.5 Feature Pack 1.

 

If you missed our webinar presentation about the various RightFax Cloud Options on May 21st, you can download it from our website by clicking here. We had Ken Romo, Solutions Architect at OpenText co-host with Jim Marrone of Advantage Technologies, discussing the different cloud deployment methods we have to offer for your organization. Ken and Jim outlined the following configurations for RightFax:

       - RightFax On-Premise solution
       - RightFax OnDemand - fully hosted turnkey solution
       - RightFax Hybrid Solution of on-premise software and cloud-based telephony solution
 
For additional information about RightFax in the Cloud, please visit our RightFax Cloud Options page by clicking here.

We at Advantage Technologies are proud to announce that we have achieved Silver Partner Status in the Microsoft Partner Network. This new partnership level confirms our commitment to support Microsoft platforms and technologies. In order to earn Microsoft Silver Status, our engineers completed a set of tests to prove their level of technological expertise. We were also required to submit customer references and employ a required number of Microsoft Certified Professionals who are skilled on current technologies relevant for the competency. 

“By achieving a Silver Competency, partners have proven themselves as specialized technology experts with the skills needed to best serve customers,” said Jon Roskill, corporate vice president, Worldwide Partner Group at Microsoft Corp. “The Silver Competency in the Microsoft Partner Network is designed to help customers identify services and solution providers that have demonstrated proof of their capability to deliver quality outcomes and customer satisfaction.”


With this achievement, and as part of the Microsoft Partner Network, our Microsoft Certified engineers gain first hand access to resources and the latest technologies needed to build innovative solutions in order to provide our customers with extraordinary service. This accomplishment strengthens our expertise in delivering leadingRightFaxFoIP and Alchemy solutions and support.

mssilver

The RightFax Integration Module is growing in popularity among our customers. The Integration module ties back-end systems into RightFax to automatically deliver documents by:
•    Fax
•    Email
•    Print
•    SMS
•    Certified mail 
•    Encrypted email

Delivery from Oracle, SAP, ERP, and CRM systems is easily customizable with RightFax facsimile command language (FCL), XML, Java, and more. To learn more about the Integration Module, please click here.


Question:
Why can't I receive faxes with more than 30 pages?
 
Problem:
In RightFax, you are not able to receive faxes over 30 pages in lenght. How do you configure RightFax to receive faxes that are longer than 30 pages.
 
Answer:
If you are using a Brooktrout TR1034 fax board, edit the BTCall.cfg file, which is found in the ...\RightFax\DocTransport\Brooktrout\ folder. The BTCall.cfg file contains a parameter called "max_pagelist," which specifies the maximum number of pages allowed for storing results during a call. By default, the value of this parameter is "30," which limits faxes to thirty pages.
To allow reception of faxes containing more than 30 pages, complete the following steps:
  1. Stop the DocTransport Module (service)
  2. Edit the BTCall.cfg file. Change the value of max_pagelist to 1024. Save your changes
  3. Restart the DocTransport module

Excessive Memory Usage by the RightFax SMTP Gateway

SYMPTOMS:

The following can occur:

  • Excessive memory usage by SMTPGateway.exe is indicated in Task Manager
  • the fax server is running slow
  • Error messages that relate to connectivity and the SMTP server appear in Event Viewer
  • Error messages that relate to undelivered SMTP messages appear in Event Viewer
  • Work requests accumulate in GenMailRte and/or GenMailMsg

ERROR:

Event 3317, RightFax Email Gateway Module:

Unable to contact SMTP server- requeue for a later retry attempt.

Returned error code 536875524 (0x20001204)

CAUSE:

The following are possible causes:

  • There is a loss of connectivity to the SMTP server
  • An incorrect SMTP server address is configured in the gateway
  • Incorrect authentication information is configured in the gateway

SOLUTION:

Perform the following steps:

  1. Check for a loss of connectivity to the SMTP server.
  2. Ensure that the correct SMTP server address is configured in the gateway.
  3. Ensure that the correct authentication information is configured in the gateway.
  4. Determine if RightFax has been excluded from virus scanning software.

Keywords:

SMTP gateway, memory, memory usage, memory leak, SMTP leak, SMTP troubleshooting