OpenText Fax
2025 Overview
Learn how Advantage Technologies can leverage OpenText Fax to ensure a seamless integration with your business workflows to enhance document efficiency and productivity.
What is OpenText Fax?
Secure, HIPAA-Compliant Digital Fax Solution
As the leading reseller of OpenText Fax with over 27 years of experience, Advantage Technologies has helped thousands of organizations in designing and deploying their system, enabling them to:
Adapt your faxing processes to align with ongoing digital transformation and cloud adaptation, ensuring sustainable and modern workflow solutions.
Leverage cutting-edge security through encrypted fax transmission and storage, safeguarding sensitive information during every phase of the communication process.
Gain access to our award-winning support and professional services, benefiting from industry-leading insights and practices that keep your systems at the forefront of technological advancements.
With the secure functionality of OpenText Fax backed by the expertise of Advantage Technologies, organizations can ensure their fax workflows meet their needs for both today and the future.
Learn More: OpenText Fax
Advantage can tailor OpenText Fax to work within virtually any industry, including:
- Healthcare
- Government
- Financial
- Educational
- Manufacturing
- Insurance
Advantage offers a wide range of cloud solutions to meet the needs of your organization. Let us help you choose the best solution:
- Hosted RightFax
Fully Hosted RightFax Service - RightFax Connect
Hybrid Digital Fax Solution - Fax2Mail
Pure Cloud Fax Solution
Learn how Advantage can simplify your fax infrastructure with the flexible telephony options available for OpenText Fax:
Compare OpenText Fax server version capabilities and available add-on solutions to meet the needs of all businesses, great and small.
How OpenText Fax Works
OpenText Fax works to securely send and receive documents electronically from a variety of sources. Whether deployed in the cloud, on-premise, or via a hybrid setup, OpenText Fax integrates seamlessly with your existing IT infrastructure, providing flexibility, scalability, and reliability across all levels of your organization.
Hover over to learn more about how OpenText Fax works:
Users can send faxes directly from email, desktop applications, MFPs, or integrated business systems.
Advantage offers a wide range of hosting options to meet the needs of your organization.
In order to truly understand which solution works best for your organization, it is important to know how much of your fax infrastructure will live in the cloud according to your deployment choice. To aid in this process, we have created a visual spectrum to illustrate these core differences below.
What the spectrum means for you:
Note that the spectrum only illustrates how much of your fax system will live in the cloud. Other considerations, such as security and network requirements, are outlined further in this overview. However, the further right you go on the spectrum, the more of your fax system is managed and hosted in a cloud environment, with Pure Cloud services like Fax2Mail representing an FaaS solution that no longer functions as a fax server.
It is important to note that every configuration and RightFax installation is unique. Aside from Pure Cloud, each of the hosting options on the spectrum can be personalized to your specific network needs and cloud goals, with virtually no limits to integrations and connectivity.
Advantage Technologies offers a range of modern telephony solutions for integrating RightFax, whether on-premises or in the cloud. Legacy systems like Analog (POTS) and Digital (PRI/T1) are being replaced by IP-based telephony, such as T.38 SIP Trunks, which simplify infrastructure, reduce costs, and improve security. For cloud-enabled configurations, we provide cloud-based telephony options that streamline your fax environment and lower IT maintenance.
Key Telephony Options:
– IP-Based Telephony (FoIP): Streamlines infrastructure, reduces costs, and enhances security for on-premises RightFax.
– Cloud-Based Telephony: Connect RightFax to the PSTN via SIP Trunk Provider or RightFax Connect for agility and efficiency.
– Flexible Integration: Supports current VoIP systems or future migration plans for a future-proof fax solution.
This approach gives you the flexibility to choose the best telephony option for your current and future needs.
When you choose Advantage as your partner to integrate RightFax with email, desktop applications, and MFPs, we can help you securely send faxes with custom integration options allowing for nearly limitless RightFax integration opportunities, including:
– Web Clients
– MFPs
– Business Applications
– Desktop Clients
At Advantage Technologies, we take a consultative approach, working closely with your team to design and build a OpenText Fax solution tailored to your unique needs. From initial consultation to post-implementation support, we are with you every step of the way, ensuring:
- Expert Guidance: We advise on the best configuration for your OpenText Fax deployment, whether you need cloud, on-premise, or hybrid solutions.
- Custom Integrations: We help integrate OpenText Fax with your existing business systems, such as Office 365, SAP, Epic, or any other application your organization relies on.
- Ongoing Support: Our award-winning U.S.-based support team is available to assist you with troubleshooting, upgrades, and optimizing your faxing workflows for maximum efficiency.
Ready to see how OpenText Fax can streamline your workflows and boost security? Schedule a customized demo today, and our experts will show you how OpenText Fax can transform your document processes.
Advantage + OpenText Fax Success Stories
Learn more about the success stories of customers who picked OpenText Fax as their trusted solution.
The Brooklyn Hospital Center Maximizes Patient Care
OpenText Fax bolsters hospital efficiency and document workflows
OCHIN optimizes patient information exchange
OpenText Fax helps meet the triple aim in health care for the safety net
Sutter Health cures faxing inefficiencies
Consolidated, virtual environment eliminates maintenance expenses
NorthBay Healthcare remedies fax ailment
Nonprofit healthcare organization eliminates fax loss and delays, enhances service
The Key Features of OpenText Fax
OpenText Fax is one of the most flexible and configurable digital fax solutions available, with advanced security, unmatched reliability, and automation capabilities that make it the most trusted choice for enterprises worldwide.
As the intelligent document processing experts, Advantage can help you design, tailor, and customize your OpenText Fax system with a range of flexible options to meet your organization’s needs, including:
Integrating with virtually any EMR / EHR
Deliver and manage medical records, PHI and secure patient content by integrating OpenText Fax with your EMR/EHR. OpenText Fax has existing integrations with many leading providers, including:
These integrations deliver the flexibility to securely share PHI to provide the highest level of patient care.
Fully integrating faxing with top MFPs
Organizations with a large fleet of MFPs can use a single OpenText Fax server to easily transmit documents from multiple MFPs rather than maintaining individual phone lines for each individual MFP.
OpenText Fax provides fully integrated faxing with the top MFP brands, including:
Supporting FoIP / VoIP configurations
With FoIP, your organization can expect all the advantages, reliability, and security of a traditional fax server solution, but with added benefits, such as server consolidation through virtualization and a unified communications strategy that is inclusive of fax.
And, with the proliferation of SIP Trunking (we recommend Advantage-certified partners such as Cloudli or T.38Fax), you can truly leverage FoIP by sending faxes over the internet.
Key Benefits of FoIP:
- Leverages your existing VoIP network
- Eliminates fax boards
- Lowers fax telephony costs
- Lowers hardware and energy costs through virtualization
- Fits seamlessly into unified messaging and communication strategies, including SIP trunking
- Simplifies redundancy and disaster recovery
- Maximizes existing network resources and infrastructure
Helping maintain HIPAA compliance
As the most powerful digital fax solution in the industry, OpenText Fax ensures content remains private and does not sit in open public areas with unauthorized access.
With point-to-point transmissions that are immune to viruses, malware, and interception, OpenText Fax provides comprehensive security options to help maintain compliance and requirements for protected information including HIPAA, PCI DSS, and more.
Cloud, hybrid and on-premise deployment options
Whether you require 100 percent onsite control, wish to leverage the cloud for fax transmissions, or choose the experts at Advantage to fully manage your environment, we’ve got you covered:
- On-Premise fax delivers on security features and virtually unlimited integrations to business critical applications and network systems.
- Hybrid fax leverages the power of T.38 SIP trunking to improve connectivity, reliability, and security while limiting network workload.
- Private Cloud fax hosted on AWS, Azure, or other providers, brings power, compatibility, and scale to any enterprise.
- Hosted OpenText Fax ensures your existing OpenText Fax workflows, MFP connectivity, integrations and functionality are forklifted to secure, SOC1 Type II compliant, and redundant data centers.
- Pure Cloud fax provides organizations with compliant cloud-based faxing through store-and-forward technology. It offers limited features compared to OpenText Fax.
Email-to-Fax and Fax-to-Email
With prebuilt connectors for platforms like Microsoft Outlook and Office 365, OpenText Fax allows you to send and receive faxes directly from your email client. Advantage Technologies configures these integrations for seamless communication within your team and across your organization.
Most Frequently Asked Questions
OpenText Fax is one of the most flexible and configurable digital fax solutions available, with advanced security, unmatched reliability, and automation capabilities that make it the most trusted choice for enterprises worldwide.
As the intelligent document processing experts, Advantage can help you design, tailor, and customize your OpenText Fax system with a range of flexible options to meet your organization’s needs, including:
Below is the product lifecycle information for each of the OpenText Fax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of OpenText Fax to ensure you have the latest updates and fixes that may be essential to your operating environments.
| OpenText Fax Version | Release Date | Sustaining Maintenance Date |
| OpenText Fax 24.4 | November 2024 | November 2029 |
| OpenText Fax 23.4 | December 2023 | December 2028 |
| OpenText Fax 22.2 | June 2022 | June 2027 |
| OpenText Fax 21.2 | August 2021 | August 2026 |
| OpenText Fax 20.2 | April 2020 | April 2025 |
| OpenText Fax 16.6 | May 2019 | May 2024 |
| OpenText Fax 16.4 | July 2018 | July 2023 |
| OpenText Fax 16.2 | May 2017 | May 2022 |
- For OpenText Fax Versions 9.4 & Later
Option A- Open Enterprise Fax Manager (EFM)
- Select Fax Servers on the top left-hand side
- In the window to the right, go to the column Server Identifier to display your OpenText Fax SUID
Option B
- Open Enterprise Fax Manager (EFM)
- Select your Server Name (TCP/IP) on the top left-hand side
- Select Services
- Select Server Module
- Select the Feature Activation tab
- Click on Product Licensing Utility
- Expand the Product Summary section
Yes, OpenText Fax is fully HIPAA compliant, making it the ideal solution for healthcare organizations that need to securely transmit Protected Health Information (PHI). RightFax ensures compliance by offering a range of features designed to protect sensitive data during transmission and storage. These include:
- Encryption: OpenText Fax uses advanced encryption protocols to safeguard faxes both at-rest and in-transit, ensuring that PHI is protected from unauthorized access.
- Access Controls: OpenText Fax offers user authentication and role-based permissions, ensuring that only authorized personnel can send, receive, or access faxed documents containing sensitive patient information.
- Audit Trails: Every fax transaction in OpenText Fax is logged, providing a complete audit trail that allows healthcare organizations to track when faxes are sent, received, and accessed. This helps meet HIPAA’s documentation and auditing requirements.
- Integration with EMR/EHR Systems: OpenText Fax integrates seamlessly with Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems, enabling healthcare providers to securely exchange PHI while maintaining compliance with HIPAA’s data privacy rules.
- Secure Point-to-Point Transmission: OpenText Fax prevents faxes from being intercepted or tampered with by using secure transmission methods, ensuring that patient information remains confidential and secure at all times.
By leveraging these features, OpenText Fax ensures that healthcare providers can meet HIPAA’s stringent privacy and security requirements, helping organizations avoid potential penalties and maintain trust with patients.
For organizations looking for a partner that can support an existing system or fax infrastructure, Advantage can help. We have been providing critical support and professional services to organizations that utilize electronic document delivery solutions, such as OpenText Fax, for over 27 years.
Our professional services are tailored to seamlessly upgrade, integrate, or install business-critical hardware, software, and devices such as MFPs, all while ensuring minimal downtime and disruptions.
Our team’s experience is proven through thousands of successful system deployments across various industries, including healthcare, government, insurance, and manufacturing. Plus, our helpdesk and sales team are certified on OpenText Fax, OpenText Fax Cloud Connect, Brooktrout fax boards and FoIP software, Dialogic Media Gateways, Sonus Fax Gateways, and Cloud-based fax solutions.
- Cloud and On-Premise Deployment Options: Whether you’re looking for complete control with on-premise, the flexibility of the cloud, or a hybrid approach, Advantage Technologies helps you choose and configure the right deployment model for your needs.
- Seamless Integrations: OpenText Fax integrates with virtually any business application, from Microsoft Office 365 and SAP to Epic and Cerner. At Advantage Technologies, we ensure smooth integration into your existing workflows, maximizing efficiency and minimizing disruption.
- Email-to-Fax and Fax-to-Email: With prebuilt connectors for platforms like Microsoft Outlook and Office 365, OpenText Fax allows you to send and receive faxes directly from your email client. Advantage Technologies configures these integrations for seamless communication within your team and across your organization.
- MFP and VoIP/FoIP Support: OpenText Fax integrates with Multi-Function Printers (MFPs) and supports VoIP/FoIP technology, enabling efficient faxing while reducing operational complexity. Our team helps you leverage your existing IT and telephony infrastructure for a streamlined, cost-effective solution.
- For OpenText Fax Versions 9.4 & Later
Option A- Open Enterprise Fax Manager (EFM)
- Select Fax Servers on the top left-hand side
- In the window to the right, go to the column Server Identifier to display your OpenText Fax SUID
Option B
- Open Enterprise Fax Manager (EFM)
- Select your Server Name (TCP/IP) on the top left-hand side
- Select Services
- Select Server Module
- Select the Feature Activation tab
- Click on Product Licensing Utility
- Expand the Product Summary section
Yes, OpenText Fax is fully HIPAA compliant, making it the ideal solution for healthcare organizations that need to securely transmit Protected Health Information (PHI). OpenText Fax ensures compliance by offering a range of features designed to protect sensitive data during transmission and storage. These include:
- Encryption: OpenText Fax uses advanced encryption protocols to safeguard faxes both at-rest and in-transit, ensuring that PHI is protected from unauthorized access.
- Access Controls: OpenText Fax offers user authentication and role-based permissions, ensuring that only authorized personnel can send, receive, or access faxed documents containing sensitive patient information.
- Audit Trails: Every fax transaction in OpenText Fax is logged, providing a complete audit trail that allows healthcare organizations to track when faxes are sent, received, and accessed. This helps meet HIPAA’s documentation and auditing requirements.
- Integration with EMR/EHR Systems: OpenText Fax integrates seamlessly with Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems, enabling healthcare providers to securely exchange PHI while maintaining compliance with HIPAA’s data privacy rules.
- Secure Point-to-Point Transmission: OpenText Fax prevents faxes from being intercepted or tampered with by using secure transmission methods, ensuring that patient information remains confidential and secure at all times.
By leveraging these features, OpenText Fax ensures that healthcare providers can meet HIPAA’s stringent privacy and security requirements, helping organizations avoid potential penalties and maintain trust with patients.
For organizations looking for a partner that can support an existing system or fax infrastructure, Advantage can help. We have been providing critical support and professional services to organizations that utilize electronic document delivery solutions, such as OpenText Fax, for over 27 years.
Our professional services are tailored to seamlessly upgrade, integrate, or install business-critical hardware, software, and devices such as MFPs, all while ensuring minimal downtime and disruptions.
Our team’s experience is proven through thousands of successful system deployments across various industries, including healthcare, government, insurance, and manufacturing. Plus, our helpdesk and sales team are certified on OpenText Fax, OpenText Fax Cloud Connect, Brooktrout fax boards and FoIP software, Dialogic Media Gateways, Sonus Fax Gateways, and Cloud-based fax solutions.
- Cloud and On-Premise Deployment Options: Whether you’re looking for complete control with on-premise, the flexibility of the cloud, or a hybrid approach, Advantage Technologies helps you choose and configure the right deployment model for your needs.
- Seamless Integrations: OpenText Fax integrates with virtually any business application, from Microsoft Office 365 and SAP to Epic and Cerner. At Advantage Technologies, we ensure smooth integration into your existing workflows, maximizing efficiency and minimizing disruption.
- Email-to-Fax and Fax-to-Email: With prebuilt connectors for platforms like Microsoft Outlook and Office 365, OpenText Fax allows you to send and receive faxes directly from your email client. Advantage Technologies configures these integrations for seamless communication within your team and across your organization.
- MFP and VoIP/FoIP Support: OpenText Fax integrates with Multi-Function Printers (MFPs) and supports VoIP/FoIP technology, enabling efficient faxing while reducing operational complexity. Our team helps you leverage your existing IT and telephony infrastructure for a streamlined, cost-effective solution.
Advantage + OpenText Fax
Working with the Document Delivery Experts
For organizations looking for a partner that can advise them on designing a new OpenText Fax system or support an existing one, Advantage can help. We have been providing critical support and professional services to organizations that utilize intelligent document processing solutions, such as OpenText Fax, for over 27 years.
With over a thousand installations under our belt, we provide best-in-class services and options, including:
U.S.-based Award-Winning Support
Our certified engineers will work with your organization to address potential issues and ensure that they are resolved before resulting in any further downtime or stress.
Access to Advantage Support Portal
Complimentary eHealth Checks
As an Advantage customer, you can enjoy a yearly complimentary eHealth check (valued at $2,500) to ensure that your fax workflows are operating at peak performance, delivering documents seamlessly and securely.
Plus, we’ll create a personalized blueprint for integrating your applications with fax now and in the future.
Upgrades to the Latest OpenText Fax Version
Our engineers will work to ensure you are running the latest recommended version of OpenText Fax, allowing your system to continue receive the most up-to-date security patches, fixes, features, and new add-ons.
24/7/365 Critical Support Available
The optional 24/7 Support Program is a subscription-based program designed to provide support for critical issues outside the standard Customer Support hours. This support plan protects your investment in OpenText Fax 24/7.
Multi-Year Support Plans Available
Our team will work with your organization to create multi-year support and upgrade paths to ensure your OpenText Fax software is up-to-date and fully compliant.
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