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Working with Advantage Technologies

Award-winning Support & PS

At Advantage Technologies, we partner with you to ensure your faxing solution is expertly designed, implemented, and supported for long-term success.

With decades of experience, we make sure your workflows are secure, efficient, and built for the future with … including:

Certified RightFax Partner Helpdesk

Our certified engineers will work with your organization to address potential issues and ensure that they are resolved before resulting in any further downtime or stress.

Access to Advantage Support Portal

The Advantage Support Portal provides a centralized hub for accessing all your Advantage support resources.

With an account, you can:

Easily manage and review support tickets
View historical tickets and projects
Connect with a dedicated Support Engineer

Complimentary eHealth Checks

As an Advantage customer, you can enjoy a yearly complimentary eHealth check (valued at $2,500) to ensure that your fax workflows are operating at peak performance, delivering documents seamlessly and securely.

Plus, we’ll create a personalized blueprint for integrating your applications with fax now and in the future.

Upgrades to the Latest RightFax Version

Our engineers will work to ensure you are running the latest recommended version of RightFax, allowing your system to continue receive the most up-to-date security patches, fixes, features, and new add-ons.

24/7/365 Critical Support Available

The optional 24/7 Support Program is a subscription-based program designed to provide support for critical issues outside the standard Customer Support hours. This support plan protects your investment in RightFax 24/7.

Multi-Year Support Plans Available

Our team will work with your organization to create multi-year support and upgrade paths to ensure your RightFax software is up-to-date and fully compliant.

Advantage + RightFax Success Stories

In these featured articles, learn how our intelligent document processing solution provides healthcare organizations with the tools to revolutionize the way faxed documents are triaged and processed.

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TBHC

CASE STUDY

The Brooklyn Hospital Center Maximizes Patient Care with RightFax Enterprise Solutions

RightFax bolsters hospital efficiency and document workflows through key software integrations and network solutions

RightFax Support + Professional Services

At Advantage Technologies, we recognize that fax services are both mission-critical and time-sensitive for our customers. When issues arise within your network of software, telephony, and hardware, it can immediately affect productivity and other downstream workflow processes.

By partnering with our U.S.-based Support and Professional Services team, your organization is guaranteed timely and expert assistance from the moment any issue emerges. Additionally, our clients can leverage:

U.S.-based Certified Engineers

Whether by phone, email, portal, or remote access, our U.S.-based certified senior engineers will address support issues until resolved.

Multi-Year Support Plans Available

Our team will work with your organization to create multi-year support and upgrade paths to ensure your RightFax software is up-to-date and fully compliant.

24/7/365

The optional 24/7 Support Program is a subscription-based program designed to provide support for critical issues outside the standard Customer Support hours. This support plan protects your investment in RightFax 24/7.

Request Advantage Support

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The Future of Fax is Here: RightFax 25.4

Faxing has never been so efficient.

The latest release of OpenText™ RightFax™, RightFax CE 25.4 is packed with new features, performance improvements, and key integrations designed to make your RightFax environment more efficient and secure.