How to Ensure Your Auto-Reply Faxes Get Delivered

Most auto-reply fax solutions rely solely on the Caller Id to provide the information on where to send the auto-reply fax. This was not a large issue when faxes were sent mainly from fax machines connected directly to a phone line. However, with the rise of server-based fax solutions caller id information is not always sent reliably, leading to massive auto-reply failures.

The Advanced Auto-Reply Module gives you the ability to reply to incoming faxes with a personalized, branded template that features a thumbnail image of the first page of the sender’s original fax. This tool ensures a high success rate of outbound auto-reply faxes using complex logic to determine where to send the auto-reply. It uses the following three ways to determine the appropriate number:

1. The CSID of the incoming fax
2. The ANI (Caller ID) of the incoming fax
3. A translation table that maps the CSID of the incoming fax to a valid fax number.

This translation table is the key that makes the Advanced Auto-Reply Module the most powerful solution available. The translation table is automatically populated with the CSID of any failed auto-reply fax. The fax administrator can then add a proper fax number for that CSID. Subsequent attempts to send an auto-reply will then use the translation table to find the correct reply fax number based on the provided CSID. Problem solved.

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