RightFax Error 3317

Symptoms

The following can occur:

• • Excessive memory usage by SMTPGateway.exe is indicated in Task Manager
  • The fax server is running slow
  • Error messages that relate to connectivity and the SMTP server appear in Event Viewer
  • Error messages that relate to undelivered SMTP messages appear in Event Viewer
  • Work requests accumulate in GenMailRte and/or GenMailMsg

Error

Event 3317, RightFax Email Gateway Module:

• • Unable to contact SMTP server- requeue for a later retry attempt.
  • Returned error code 536875524 (0x20001204)

Cause

The following are possible causes:

• • There is a loss of connectivity to the SMTP server
  • An incorrect SMTP server address is configured in the gateway
  • Incorrect authentication information is configured in the gateway

Solution

Perform the following steps:

• • Check for a loss of connectivity to the SMTP server.
  • Ensure that the correct SMTP server address is configured in the gateway.
  • Ensure that the correct authentication information is configured in the gateway.
  • Determine if RightFax has been excluded from virus scanning software.

Need Additional Help?

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