Setting Up Caller ID on the RightFax server

This article applies to the following versions:

RightFax 9.4, 10.0.0, 10.5, 10.6, 16.2, 16.4, 16.6, 20.2

See RightFax Product Lifecycle >>>

Summary

In RightFax, where on the RightFax server can Caller ID be setup?

Disclaimer: If there are instances that Telco requires to know where the call is originating from, By default, the Caller ID is set to Anonymous. The steps on how to make the changes are provided on this article.

Resolution

How to Setup Caller ID on the RightFax Server 

1. Open Enterprise Fax Manager, and highlight Services. 

2. Locate the RightFax DocTransport Module right-click and from the menu select Stop Service. 

3. Double-click the RightFax DocTransport Module or right-click and from the menu select Configure Service. 

4. Within the DocTransport Configuration screen under Brooktrout, highlight the Board Model, and select Configure Brooktrout. 

5. In the Account Access Information screen, validate the Username and Password are correct, and click OK. 

6. Within the Brooktrout Configuration Tool – Wizard Mode, select Advanced Mode. 

7. In the Brooktrout Configuration Tool – Advanced Mode window, under IP Call Control Modules highlight SIP and then select the IP Parameters tab. 

8. Update the From Value field with the necessary information required by Telco. 

9. Once completed click Save and then Apply to close the Brooktrout Configuration Tool – Advanced Mode window. 

10. Close the DocTransport Configuration window and restart the RightFax DocTransport Module Service.

Additional Information

Steps to Reproduce: 

For the From Value the default is set to: Anonymous <sip:[email protected]> 

Caller ID Format Recommendations: 

• <number@ip address of the RightFax server> 
• RightFax <sip:number@ip address of the RightFax server> 
• number <sip:number@ip address of the RightFax server>

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