Unable to edit Name field after setting it using Assign Sender Information using FaxUtil Web.

This article applies to the following versions:

RightFax 23.4

See RightFax Product Lifecycle >>>

Summary

Resolution

This issue is resolved in:

• • Fax 24.4 update 853
  • Fax 23.4 update 853

Additional Information

Steps to Reproduce:

1. Install RightFax 23.4 with update 1069 including WebApps.
2. In FaxUtil Web select an inbound fax
3. Click Fax Menu then choose Assign Sender Information
4. On the Assign Sender Information box, type User1 under the Name field then click on OK.
5. Select the same inbound fax edited in Step 4.
6. Click Fax Menu then choose Assign Sender Information again
7. On the Assign Sender Information box, type User2 under the Name field then click on OK.

Observed Behavior:
Under the To/From column the change done failed to reflect. History would show all the attempts to change.

Expected Behavior:
For the To/From field to reflect the change user made when editing the Assign Sender Information Name field.

Workaround:
local client (FaxUtil) works

Need Additional Help?

We're here to help! If there is anything we can do for you, please contact us through our Support Portal and we will reach out.