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Overview

RightFax 16.2

What’s in a name (or version number)?

No, you have not missed out on slew of updates to your RightFax systems. OpenText is unifying the version numbers across all its software, so RightFax jumped from 10.6 Feature Pack 3 to Right Fax 16 Enhancement Pack 2 (shortened to RightFax 16.2).

New Features:

 Web Administration Tool

  • Full administrative access on any web-enabled device, including mobile
    • Same functionality as EFM
    • Support for all browsers
    • Support for mobile devices
  • Simplify RightFax administrative workflows
  • Replaces the legacy WebEFM tool
  • Entry point for the new RightFax Analytics and MFP connectors
web admin

 OpenText MyPortal

  • New RightFax Connect Admin Portal
  • Expanded self-service options
    • Create separate accounts for different environments
    • Number Porting Automation Tools
      • New fax number provisioning
      • Check portability for existing fax numbers
      • Enhanced reporting capabilities
      • Full user management toolset
connect portal

 New RightFax Administrative Roles

  • Tasks can be delegated to the appropriate team
  • No longer required to give full administrative rights for all tasks
  • Offload user management tasks to power users
admin roles

 SQL Storage for RightFax Images - High Availability

  • Add-on Module
  • Fax images can be stored in a SQL database
  • Use industry standard SQL Mirroring / High Availability for redundancy
  • Reduces complexity of RightFax environment 
    • No need for a primary and secondary image store folder

 Updated Multi-Function Printer (MFP) Integrations

  • Simplified Touch Panel Interface – Just like using a fax machine
    • Punch in the fax number
    • Hit “Send”
  • Unified Touch Panel Interface – Same interface regardless of device manufacturer
    • Ricoh
    • Konica Minolta
    • Cannon
    • Sharp
  • Secure file transfer between device and server
  • Detect new MFPs and add them to RightFax directly in the new Web Admin Tool

 RightFax Analytics

  • Add-on Module
  • Traffic trends and success rates
  • Specific time periods
    • Last 60 minutes
    • Last 24 hours
    • Last 30 days
  • Drill down into the fax details
  rf analytics

 Administrative Enhancements

  • Delegates – Control delegate rights for users in Enterprise Fax Manager
  • Disable User Accounts – Temporarily disable and re-enable RightFax user accounts
  • Sync Module – Sync the account status from AD directly into RightFax
  • Server Module – Separate retry settings for different transmission results (i.e. Normal busy vs. Human Answered)

 System Requirements Changes

Newly Supported OS and Platforms

Unsupported OS and Platforms
  • Windows Server 2016
  • SQL Server 2016
  • Outlook 2016
  • SharePoint 2016
  • Citrix Xen 6.2 or later
  • Windows Server 2008
  • SQL Server 2005
  • Outlook 2007
  • Internet Explorer 8, 9, and 10
  • SharePoint 2007 and 2010

Let Advantage help you get started with RightFax! Call us at 866.730.1700 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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