Frequently Asked Questions - RightFax

RightFax Product Lifecycle Matrix

Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of RightFax to ensure you have the latest updates and fixes that may be essential to your operating environments. Unsure on how to upgrade your RightFax server? Leverage our RightFax Professional Services to help with migrating your RightFax server. Click to learn more about Advantage Technologies Professional Services.

*After the 5th year of Current Maintenance has expired, the product version enters into the Sustaining Maintenance phase of the product lifecycle. When a product is considered to be under Sustaining Maintenance, the core development team is redirected to other work and no new services packs and patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued. Migration to a Current Maintenance version may be required.

It is critical to ensure your RightFax server(s) and SQL database(s) are being backed up. The following components should be backed up regularly.

1. RightFax database (SQL)
2. \Program Files\RightFax directory
3. Image directory. (default location of this folder is in \Program Files\RightFax) Please verify location through the DocTransport module "Data Sharing" tab.
4. System State and registry of the RightFax server(s)

If you have any questions or need more information, then please contact the helpdesk.

For version 9.3 and earlier

1. Open Enterprise Fax Manager (EFM)
2. Select your ServerName (TCP/IP) on the top left-hand side
3. In the bottom right, you will see the list of RF services. Double-click RightFax Server Module.
4. Select the Feature Activation tab, which will display what the server is licensed for...

For version 9.4 and later

1. Open Enterprise Fax Manager (EFM)
2. Select your ServerName (TCP/IP) on the top left-hand side
3. In the bottom right, you will see the list of RF services. Double-click RightFax Server Module.
4. Select the Feature Activation tab
5. Click on Product Licensing Utility
6. Expand the Product Summary section

Locating your Current RightFax Server Version

1. From your RightFax server, open up Enterprise Fax Manager (EFM)
2. Select "Fax Servers" from top Left
3. Expand 2nd column for full view of your RightFax version

1. From your RightFax server, open up EFM.
2. Go to Help and About

For Open Text Fax Server, RightFax Edition v9.4 & v10

1. Open up RightFax Enterprise Fax Manager (EFM).
2. Click on the server name in the upper left-hand corner.
3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
4. Go to the Feature Activations Tab.

 



5. Click on Product Licensing Utility.
6. Expand Product Summary to see the SUID, License Summary to see license info and Product Features to list the modules.

 



7. Click Close to exit.

For Open Text Fax Server, RightFax Edition v9.3 and older:

1. Open up RightFax Enterprise Fax Manager (EFM).
2. Click on the server name in the upper left-hand corner.
3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
4. Go to the Feature Activations Tab.

 

 

5. Click Cancel to Exit.

In order to convert PDF files for outbound faxing, the RightFax server must be licensed for the PDF module. If you are not licensed and would like more information, then please contact your sales rep or call (866) 730-1700.

If you are licensed please follow the steps below to verify setup.

1. Open Enterprise Fax Manager (EFM)
2. Select your ServerName (TCP/IP) on the left-hand side
3. In the bottom right, you will see a list of RF services. Double-click "RightFax WorkServer(#) Module"
4. Select one of the workserver from the left menu (preferably #3)
5. Highlight "Postscript" from the list and click "OK"

Attaching .doc or .docx files to a fax does not convert. Why?

This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk.

Click below to see tutorial video:

How do I create Coversheets?

Click below to see tutorial video:

How do I create RightFax Users?

Windows 8 support for RightFax client applications was released with RightFax 10.5 Feature Pack 1, Windows 8.1 support was released with RightFax 10.6 Feature Pack 1 and Windows 10 support was released with RightFax 10.6 FP2 SR2. Please confirm that you are running the 9.4 client with a minimum of Feature Pack 1 applied.

If you have any questions or need more information, then please contact the helpdesk.