RightFax Product Lifecycle Matrix
Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of RightFax to ensure you have the latest updates and fixes that may be essential to your operating environments. Unsure on how to upgrade your RightFax server? Leverage our RightFax Professional Services to help with migrating your RightFax server. Click to learn more about Advantage Technologies Professional Services.
Product | Release Date | Sustaining Maintenance* |
---|---|---|
RightFax 10.6 | November 2013 | November 2018 |
RightFax 10.5 | July 2013 | November 2016 |
RightFax 10 | May 2011 | July 2015 |
RightFax 9.4 | December 2008 | May 2014 |
RightFax 9.3 | June 2006 | December 2011 |
RightFax 9.0 | November 2004 | October 2009 |
RightFax 8.7 | February 2004 | September 2008 |
RightFax 8.5 | - | February 2006 |
RightFax 8.0 | - | September 2004 |
*After the 5th year of Current Maintenance has expired, the product version enters into the Sustaining Maintenance phase of the product lifecycle. When a product is considered to be under Sustaining Maintenance, the core development team is redirected to other work and no new services packs and patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued. Migration to a Current Maintenance version may be required.
It is critical to ensure your RightFax server(s) and SQL database(s) are being backed up. The following components should be backed up regularly.
If you have any questions or need more information, then please contact the helpdesk.
For version 9.3 and earlier
For version 9.4 and later
Locating your Current RightFax Server Version
For Open Text Fax Server, RightFax Edition v9.4 & v10
For Open Text Fax Server, RightFax Edition v9.3 and older:
In order to convert PDF files for outbound faxing, the RightFax server must be licensed for the PDF module. If you are not licensed and would like more information, then please contact your sales rep or call (866) 730-1700.
If you are licensed please follow the steps below to verify setup.
Attaching .doc or .docx files to a fax does not convert. Why?
This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk.
Click below to see tutorial video:
Click below to see tutorial video:
Windows 8 support for RightFax client applications was released with RightFax 10.5 Feature Pack 1, Windows 8.1 support was released with RightFax 10.6 Feature Pack 1 and Windows 10 support was released with RightFax 10.6 FP2 SR2. Please confirm that you are running the 9.4 client with a minimum of Feature Pack 1 applied.
If you have any questions or need more information, then please contact the helpdesk.