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COVID-19 RightFax Strategies:
Teleworking & Capacity

Advantage is committed to providing your business with the tools and resources you need to maintain business continuity.

As your trusted RightFax partner, we’re here to help

We understand the concern and uncertainty you may be experiencing around the Novel Corona Virus, COVID-19, and we’re committed to being responsive and flexible to your needs.

We wanted to personally reach out and share a few ways we are here to serve you during this time:

Can Citrix and remote users leverage our RightFax solution?

Yes, RightFax is licensed for unlimited users and is Citrix compatible.

  • Browser-based access included with RightFax FaxUtil Web & WebAdmin
  • FaxUtil is Citrix and VDI ready
    • RightFax 16EP6 supports the following virtualization environments:
      • Microsoft Hyper-V
      • VMware ESX 3.01. or later.
      • VMware vSphere 4.0 and later (includes support for VMotion)
      • Citrix Xen Server 6.2 or later
  • Scan documents into RightFax from personal MFPs
  • Leverage your organization’s VPN to access RightFax
    • RightFax supports a number of secure communication protocols, including VPN, IPSec, TLS/SSL, and HTTPS to protect customer data in transit.

Can I quickly increase capacity to deal with the additional demand on my RightFax infrastructure due to a sharp increase in fax traffic?

Yes, if you have the telco capacity, you can add additional RightFax channels or we can work with you to get additional telco capacity from our provider in less than 24 hours.

FAQ

Find answers to frequently asked questions about the most common COVID-19 RightFax topics below:

Can RightFax be accessed remotely?

Yes, your users can leverage your organization’s VPN to access RightFax as well as utilizing FaxUtil Web and Web Admin for browser-based access.

Can we use Citrix with RightFax?

Yes, RightFax is Citrix and VDI compatible.

Why is RightFax returning Busy Signals?

Your RightFax system will return a busy signal whenever all document delivery channels are in use. With the recent trend of home workers, many customers are experiencing an unexpected increase in fax traffic, especially during peak transmission periods.

Advantage is prioritizing critical channel additions so you can meet the demands for your current traffic.

Can telecommuters use RightFax?
Yes, RightFax offers browser-based access with RightFax FaxUtil Web and Web Admin as well as allowing individuals to connect their personal MFPs with RightFax.
Is there any cost to add users to RightFax?
No, you can add as many users as necessary to RightFax at no additional cost.
How do I access the RightFax Resource center?

Login or Register for the RightFax Resource to access hundreds of RightFax articles including user and admin guides, training videos, webinars, and more.

Do you have a resource page for Admin and User guides?

Yes, you can access our RightFax Resource Center that features exclusive RightFax information including admin and user guides, training videos, and more for an expert view into your RightFax system.

 

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RESOURCES

Top RightFax Support Articles

Filter below to discover our collection of RightFax support documentation:

Please note that some articles may require login to the RightFax Resource Center. To register now, please click here.

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FaxUtil Fax Status Messages
In RightFax, what do the FaxUtil fax status messages mean?
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Deciphering the Resulting Status Codes in RightFax
RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information.
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Using "Fit Page" in FaxUtil Web Error
In RightFax when using FaxUtil Web, using “Fit Page” while viewing a fax causes the the size to continually grow to a very large percent.
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Error Code 53
When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:
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Outbound Faxes Do Not Appear in FaxUtil
In RightFax, faxes do not appear in FaxUtil or send at all when you attempt to submit an outbound fax to RightFax 10.6 from IBM FileNet IDM Viewer through FileNet Print Services.
Codes_Uber_Grid_Image
Error Code 2
When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:
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Error 1392
With RightFax, when you attempt to perform a client installation, a “1392” error message appears.
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“Dial Tone After Dialing” Error
In RightFax, when you send faxes to specific phone numbers, faxes may fail with a transmission error, “Dial tone after dialing.”

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