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Everything you need to know about RightFax and enterprise cloud fax solutions for healthcare, government, and more.
Is cloud fax right for you?
No matter what you have read or heard, the truth is not every cloud fax solution will work for your organization. Moving away from legacy phone infrastructure, migrating your fax server into the cloud, or employing a fax-as-a-service solution — every option comes with unique conditions and requirements. As such, implementing a cloud fax initiative requires you to consider all your options carefully with the guidance of the right team.
Below, we break down how RightFax fits into your initiatives as well as define key terms and concepts.
Key Terms and Definitions
What is RightFax? RightFax is a server-based software which has long been the industry standard in enterprise fax. It works as the brains of your fax system, communicating with business-critical applications, MFPs, users, and your telecom network (telephony).
The software can exist in your own environment (on a virtual machine [VM] or physical server in your datacenter), or it can be deployed externally, as we discuss throughout this overview.
What is cloud fax? Cloud fax is a catch-all term typically used by providers to describe any number of solutions where at least some portion of the fax infrastructure has been moved to a cloud service provider. As illustrated in our Cloud Spectrum below, our solutions vary in their reliance on cloud services as well as their overall impact on your network infrastructure.
The range of cloud services your fax system requires depends on where you decide to host your RightFax software. Core services related to RightFax include:
- Cloud telephony – A cloud-based connection to the PSTN that delivers real-time fax. It is typically provided by a T.38 optimized SIP Trunk provider.
- Cloud infrastructure – A cloud service in which RightFax software is installed on a VM hosted in Azure, AWS or Google Cloud Platform. This kind of service requires IP-based or cloud telephony.
- Cloud hosting – A cloud service in which RightFax is installed on a private virtual server in a service providers datacenter. Some of these services include full management of the RightFax server for increased business flexibility.
- Pure cloud – Often called Fax-as-a-Service (FaaS), this is a multi-tenant fax service in a public cloud infrastructure where the entire fax system is owned and managed by a service provider. Pure cloud fax services (such as Fax2Mail, Concord, and eFax) have limited functionality compared to a fax server such as RightFax, functioning as email-to-fax for compliance purposes.
To learn more about other key terms found on this page, use the glossary below.
The Cloud Fax Spectrum
In order to truly understand which solution works best for your organization, it is important to know how much of your fax infrastructure will live in the cloud according to your deployment choice. To aid in this process, we have created a visual spectrum to illustrate these core differences below.
What the spectrum means for you:
Note that the spectrum only illustrates how much of your fax system will live in the cloud. Other considerations, such as security and network requirements, are outlined further in this overview. However, the further right you go on the spectrum, the more of your fax system is managed and hosted in a cloud environment, with Pure Cloud services like Fax2Mail representing an FaaS solution that no longer functions as a fax server.
It is important to note that every configuration and RightFax installation is unique. Aside from Pure Cloud, each of the hosting options on the spectrum can be personalized to your specific network needs and cloud goals, with virtually no limits to integrations and connectivity.
Glossary of Terms
Learn more about key terms and cloud concepts found throughout our RightFax Overview. Need assistance with our hosting options? Contact our team to discuss your cloud initiatives and fax system needs.
- Cloud fax – any fax system which relies wholly or in part on cloud services to facilitate network maintenance and telephony management
- Cloud infrastructure – computer system resources, especially data storage and computing power, without direct active management by the user
- Cloud services – umbrella term for infrastructure, platforms, or software that are hosted by third-party providers and made available to users through the internet
- Datacenter – a large group of networked computer servers typically used by organizations for the remote storage, processing, or distribution of large amounts of data
- FaaS – software subscription where all aspects of a fax system (applications, O/S, middleware, fax server, applications, storage, telephony, etc) are managed by a vender via an off-premises datacenter
- Gateway – a network node used in telecommunications that connects two networks with different transmission protocols together
- Hybrid fax – a fax system utilizing outsourced telephony providers to connect RightFax to the customer’s network
- Infrastructure as a service – cloud service solution in which some aspects of a fax system (server, storage, and telephony) are managed by a vendor via an off-premises datacenter
- Private cloud infrastructure – a private server environment in which customers have dedicated infrastructure
- Real-time fax – any form of fax transmission where sending and receiving devices directly signal with one another to provide real-time proof of transmission without the use of a middleman or intermediary
- Shared infrastructure – also known as multi-tenant software, such as Fax2Mail, where subscribers share in the same server infrastructure as other customers
- Store-and-forward – a data communication technique in which a message transmitted from a source node is stored at an intermediary device before being forwarded to the destination node
- Telephony – telecommunication systems which enable the electronic transmission of voice, fax, or data, between distant parties
- TLS Encryption – a cryptographic protocol designed to provide communications security over a computer network used in email, IP communications, and instant messaging
- VPN – an encryption method whereby a secure, apparently private network is achieved using encryption over a public network, typically the internet
The RightFax Experts
Migrating part of all of your enterprise RightFax system to the cloud can be daunting task, but you don’t have to do it alone. Our fax experts are here to guide you through every choice to ensure a seamless implementation and cut-off process. Schedule a call with our team today to start optimizing your fax.
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