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RightFax Strategies:
Work-from-Home Resources

Remote Work Resources & Tools for RightFax

Everything you need for a seamless transition to working from home:

How to Scan Documents to RightFax FaxUtil

With RightFax, remote users can leverage personal MFPs to fax paper documents by scanning them directly into FaxUtil.

To attach a scanned document in FaxUtil:

  1. Scan the document according to your scanner’s operating instructions
  2. Open up FaxUtil and click New Fax
  3. In the Fax Information window, enter the relevant fax information such as recipient name, destination number, or email address
  4. To attach your scanned document, go to the Attachments tab and select the paper clip icon
  5. From here, locate the scanned document you would like to attach to your fax
  6. Attach the file and hit Send

Once all these steps have been completed, you can track the progress and status of your fax back in FaxUtil or Faxutil Web.

  • Faxes that have a Red Status, indicate that the fax has failed.
  • Faxes with a Yellow status indicate that the fax has been tried, but did not complete and will retry, or that the fax needs attention.
  • Faxes with a Green status, indicates that your fax has been successfully sent.

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Top RightFax Support Articles

Filter below to discover our collection of RightFax support documentation:

Please note that some articles may require login to the RightFax Resource Center. To register now, please click here.

FaxUtil Fax Status Messages
In RightFax, what do the FaxUtil fax status messages mean?
Deciphering the Resulting Status Codes in RightFax
RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information.
Using "Fit Page" in FaxUtil Web Error
In RightFax when using FaxUtil Web, using “Fit Page” while viewing a fax causes the the size to continually grow to a very large percent.
Error Code 53
When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:
Outbound Faxes Do Not Appear in FaxUtil
In RightFax, faxes do not appear in FaxUtil or send at all when you attempt to submit an outbound fax to RightFax 10.6 from IBM FileNet IDM Viewer through FileNet Print Services.
Error Code 2
When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:
Error 1392
With RightFax, when you attempt to perform a client installation, a “1392” error message appears.
“Dial Tone After Dialing” Error
In RightFax, when you send faxes to specific phone numbers, faxes may fail with a transmission error, “Dial tone after dialing.”

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