OpenText Extended Support Handbook

Program Overview

Once the current maintenance period ends, the product release enters Sustaining Maintenance. If a Software Maintenance subscriber needs the ability to open Support Requests on product releases in Sustaining Maintenance, an Extended Support plan must be purchased. The Extended Support Plan is an addition to existing Software Maintenance and Support fees.

This OpenText Extended Support Program (OT Extended Support) extends the ability of Customers to receive Support Services. Product Patches for Support Requests classified as Critical (including security impacting issues), as defined by OT, and for up to two years from the date the product release has reached the end of the Current Maintenance period and is available in Sustaining Maintenance.

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