RightFax ASP Support
U.S.-based Help Desk
Our U.S.-based Help Desk is staffed by certified RightFax engineers that are available to assist you Mon-Fri from 8 a.m. to 8 p.m. (Eastern Time).
Access to Resource Center
In the RightFax Resource Center, easily find important RightFax information in one place for an expert view into a RightFax system. Users can utilize our advanced search to quickly find content or view our most popular resources based on user type including:
- User & Admin Guides
- Error Code Solutions
- RightFax Developer Toolkit
- Training Videos
- Tech Tips
Advantage Customers will receive additional access to exclusive content for even greater insight into your RightFax system.
Software Updates will be made available to you as part of the OT Protect Software Maintenance Program at no additional charge if and when such Software Updates are generally released to all OT Protect Software Maintenance Program subscribers.
Why Choose Advantage for Your Professional Services?
Advantage provides professional services ranging from RightFax project planning and standby support, to system design, and implementation. Our expertise covers Fax-over-IP (FoIP), fax gateways, fax virtualization, RightFax Shared Services, least-cost routing (LCR), Cisco, Avaya, ShoreTel, Mitel, and MFP fax integrations.
- Proven Expertise. We installed the first high-availability clustered RightFax solution more than 16 years ago and have never looked back. Our team of experts now performs more than 100 installations every year. It’s no surprise that Fortune 1000 companies like IBM, Perot/Dell, Xerox, and Capgemini regularly turn to Advantage for help with RightFax, Fax Over IP (FoIP), and related integrations.
- Specialization. We believe that to be the best you must specialize. This is why we continually train at the highest level to be the best experts in the game when it comes to on premise fax servers, FoIP, electronic document delivery, and capture. Today, we are a Certified ASP Platinum Support Partner with OpenText and a Certified Dialogic Partner. Over the years we’ve won numerous awards including the North American Partner of the Year, and the IX Partner of the Year by OpenText.
- Results. Clients that work with us find a dedicated group of professionals ready to help them move through projects as quickly and efficiently as possible while effectively communicating every step of the way. We utilize detailed statements of work (SOW) to make sure all important points are understood before we start the project. Fixed fee engagements ensure you get what you pay for—results!
Advanced Replacement of Hardware
In the event that a product or part is malfunctioning and eligible for advanced replacement, the Advantage Authorized Support Partner Help Desk will diagnose, troubleshoot, and work to ship via overnight courier a replacement within one (1) business day of the approved request using a replacement product or part selected by Advantage.
24/7 Support Available
The 24×7 Support Program is a subscription-based program designed to provide you with support for critical issues for your Open Text Fax Server product environment outside standard Customer Support hours. This support plan helps to ensure your investment in RightFax is protected 24/7 and provides availability to upgrades as they become available.
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575 Lexington Ave.
New York, NY 10022
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